How do I reset a sign in for desktop CC app?

My log in info is correct and the people on a chat are SO FREAKING STUPID.  They said I need to reset my sign in on the adobe cc desktop app but wouldn't explain how to do it.
Something with the run command and I could never get the jerk to go any further.

I go sign in and it acts like it's logging me in then goes to a window that says please sign in.  I tried resetting my password thinking I was wrong about it.  Still nothing.  I followed a link that used cmb and a downloaded something to try to get it working and that didn't work.  The chat agents must handle multiple calls at once b/c I mostly sit there waiting to get an answer.  Nobody has time for that.

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