How do I reset my iCloud old inaccessible email and password with my new iTunes email and password currently working on a different device? Thanks for any suggestions ,

TThat's the problem. I've tried to delete the current icloud account but in order to that you need to put in the old password which I don't have so it kicks me out.

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My iPad mini is stuck on the Apple symbol. I tried a reset and it shut down. But when I turned it back on the problem persists thanks for any help

my iPad mini is stuck on the Apple symbol. I have tried a reset and it shut down. When I turned it back on, the problem persists. Thanks for any help.

If the reset doesn't help, the next step would be to restore the device to factory settings using iTunes on a computer. If you can backup the iPad first, do so and then restore to factory settings. If it all works out properly, you can restore the backup after you finish. If you didn't or can't backup, the iPad will be erased when you restore to factory settings.
Use iTunes to restore your iOS device to factory settings - Apple Support
IF you can't restore that way, the next step would be to try using recovery mode.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!

MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!

Snow Leopard is a Mac OS X version. You say that it's the version you have in your Mac (10.6.8). Do a back up of your files, format the hard drive (using Disk Utility) and reinstall again

HT1848 How do I transfer purchases from my Ipod to the computer with this new Itunes update?

How do i transfer purchases from my IPod to my comouter with this new ITunes update?

The same way you have done in every version of iTunes.
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If the sidebar is not displaying, type Cntrl + S.

Can iCloud or Apple can pull the last IP address that my stolen Macbook connected to before it locked? Thanks for any help!

My Macbook was stolen. I noticed the following morning that it was locked, so I 'clicked' play sound, and erase at next internet connection. I received notice that it played the sound, but not that it has erased. Wondering if Apple and/or iCloud tracks the last IP address that my stolen macbook connected to the internet. Thanks for any help!

Hi SteveC619,
Welcome to the Apple Support Communities! I’m sorry to hear about your Mac. If you’ve erased the Mac, all requests for notifications when it is online will be cancelled. Your next best step may be to report the property as lost or stolen with your local law enforcement. For more information, see the following resource:
If your Mac is lost or stolen - Apple Support
http://support.apple.com/en-us/HT6318
What if my Mac is shut down or offline?
If your Mac is turned off or offline, you can still use Find My Mac to request a notification when it’s located, or lock or erase your Mac remotely. The next time your Mac is online, the actions take effect. If you remove your Mac from Find My Mac when it's offline, your requests are cancelled.
3. Report your lost or stolen Mac to local law enforcement. They might request the serial number of your computer. You can find this information on the original box or receipt you received when you purchased your Mac, or on Apple's My Support Profile site if you registered your Mac.
- Matt M.

How do i share the purchases from my old itunes account, with my new itunes account and id?

My wife and i are getting divorced and I, i have had an itunes account for a few years. We recently switched my credit card infor for hers before the divorce decision. Now I have adjusted the account to give her the original account and I have created a new second account with my credit card information. I need to know how to make the purchaces from the original account avaiable to the new account.

Do you have your purchases on a backup drive ? If not then depending upon what country that you are in then you might be able to redownload some/all of your iTunes purchases via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes - what you can redownload will depend upon what country that you are in (music, films, TV programmes can't be redownloaded in all ; audiobooks and ringtones are one-time only downloads), and whether they are still in your country's store (rights-holders occasionally remove things).
If you do redownload an account's past purchases then you may tie that computer to that account for 90 days : http://support.apple.com/kb/HT4627 - so you won't be able to use iTunes Match or automatic downloads or redownload past purchases from another account until the 90 days have completed.

I have an old apple id that conflicts with my newer apple id, and when I try to update apps. sometimes the old apple id pops up and wants the password. I don't know password

How do I delete an old Apple ID without losing the itunes music and apps I downloaded with it? I want all my itunes music and apps. under my new Apple ID. How do you consolidate old and new itunes and apps on a new iphone?

I have the same problem and signing out in settings doesn't seem to work. Somewhere, the old id is "hard coded" in the ipad because I used it when I purchased the app, I guess. The only thing that has worked for me is to delete the app and get it again with my current id - great for the free ones, not so great for the ones I paid for.

How can I sync my iPhone with a new iTunes library and not loose apps?

Up until a few days ago I was syncing my iPhone with my PC notebook. Long story short, the machine crashed and I had to re-install. luckily I had a backup of all of the music from my iTunes library which is now hosted on my Mac Mini, but I didn't have a copy of my apps (why iTunes keeps these files outside of the folder I kept my library in I don't know).
Now I'm syncing music and video with my Mac Mini, but when I select that I want to sync apps I get the message that everything on the phone will be deleted.. Is there a way to back up the apps so I can add them to the library and sync them back to the phone without losing them?

I had the same issue with a withdrawn app. Just copy all the .app files from the old directory to somewhere on the new machine, then drag them onto the Application menu item on the left hand side and iTunes will import them as long as you've already registered iTunes for the same account.
Job done! Worked a treat for me - including the app that wasn't available any more.....

HT1414 I have a nano the old one or first gen as y'all call it. With the new itune program I am unable to purchase songs. It ask for security questions I just do not remember any of it. I owned on 3 cars, I have been in only two states, I had only 3 job

I HAVE A FIRST GEN NANO, WITH THE NEW UPDATE TO ITUNE PROGRAM I AM UNABLE TO PURCHASE MUSIC. I DO NOT REMEMBER SECURITY QUESTIONS. I HAD ONLY 3 CARS, LIVED IN ONLY 2 PLACES AND HAD ONLY 3 JOBS. THE SERIAL NUMBER IS NOT ON FILE AND WAS TOLD THAT I HAD TO PAY FOR SERVICE. I HAVE MONEY ON MY ACCOUNT AND WOULD LIKE TO KNOW HOW TO GET IT BACK. I DO NOT WANT TO BUY ANOTHER DEVICE FROM APPLY. HELP PLEASE

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75684)

How can I delete individual songs off of my ipod shuffle with this new itunes?

We used to be able to delete individual songs off of the ipod shuffle and now that itunes changed we can't figure out how to do that.

Hello ArmyWife8610,
Thank you for using Apple Support Communities. I found an article with some steps to delete photo albums off of an iPhone. The way you delete the photos will depend on whether they were taken with the iPhone (on the Camera Roll) or if you synced the albums:
To delete photos and videos from your device
To delete synced photos and videos
In iTunes, select the device icon in the Devices list on the left. Click the Photos tab in the resulting window.
Choose "Sync photos from."
On a Mac, choose iPhoto or Aperture from the pop-up menu.
On a Windows PC, choose Photoshop Album or Photoshop Elements from the pop-up menu.
Choose "Selected albums" and deselect the albums or collections you want to delete.
Click Apply.
To delete Camera Roll photos and videos
There are two methods to delete items from the Camera Roll:
Import the Camera Roll to your computer, choosing to delete items after import.
or
Delete photos and videos from your device manually. Open the Photos application, open the Camera Roll, tap the Action button, tap each photo to select it, and tap the Delete button.
Note: For photos and videos you want to save for later, import them to your computer before deleting them from the Camera Roll.
You can find the full article here:
iOS and iPod: Syncing photos using iTunes
http://support.apple.com/kb/HT4236
Best,
Sheila M.

Just upgraded my 3GS to OS5. AoK. But audio spelling assistant is now MALE! How can I return to the lady voice for spelling suggestions? thanks for any suggestions.

Just upgraded my 3GS to OS5 - AoK But spelling assistant is now MALE!
How can I return to the lady's voice for spelling suggestions? - should be possible?
Thanks.

Just to close out ... the 'supervisor' was clueless as it turns out. Apple does NOT have a deal with UPS on handling the Mini, so the person who gave me the info was wrong. Did he call back? No ... he just let me go out and find out myself.
So I called again, and this time eventually ended up with a manager, who told me that the UPS Store thing wouldn't work, but that a box would arrive and then there would be a 'forced replacement'.
About 10 minutes later he called back and said he discovered that EVERYTHING the supervisor did was wrong ... he didn't actually properly flag for auto-replace, so I would have gone through an identical cycle again! So he had to restart the whole process, meaning I would get TWO 'coffins', but that I would then get an auto-replacement and would see that indicated in my support email.
I got the email, saw 'auto-replace'. Got the box on the 28th and immediately turned it around. Apple got the box on the 31st, and on the 1st I got emails that my Mini would arrive on the 2nd and it also had the new serial #.
Yesterday I grab the box from FedEx and go home to check it out. As expected, it IMMEDIATELY worked on my WiFi without issue ... and has worked perfectly since.
So ...
- it was NOT my home network.
- it WAS a hardware issue with the Mini
- Apple does NOT do proper testing on the Mini to detect what appears to be a fairly common issue.
- non-retail customers ARE treated as second-class by support.
This issue took FOUR WEEKS to resolve, involved FOUR shipments back & forth, and the ONLY reason it got resolved was that *I* did the troubleshooting that Apple either would not or could not do.
For someone who has been an Apple customer for more than 30 years, this has been a sobering experience ... I quite frankly expected much better from them.

When I select camera, it shows a black screen. How do I correct this so I can take pic and video record? Thanks for any suggestions.

How do I change camera from black screen?

Quit the camera app completely and then try it again.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button.
If that doesn't help, reset the iPad.
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I have an iphone 3GS while on itunes it asked me if I wanted an update,it downloaded and then asked me if I wanted to remove my old data to replace it with the new.I agreed and it removed everything and left me with nothing all.What to do??

How do I get my data back off my computer into my iphone?And how do I find it?I'm technologically deficient!!

Restore from the backup created when the upgrade took place. This should have been part of the upgrade process.
Did the upgrade actually complete?
Sounds like you simply restored as "new" when you should have been restoring from your backup.

Word with Friends keep freezing. so i re-install it for it to update, several times. This last time it didnt install but my ipad2 shows it was. How do I resolve this issues. Thanks for any suggestions.

Word wioth Friends keep freezing, so I delete and re-install. This last time time it didnt load, but apps show that it is installed. Any suggestions would be appreciated.

Only when i go to a different browser (like IE) after i clear it , then all that shows up is the pages i visited in IE , that is what bugs me , why is IE browsing history sowing up in Firefox ??
Basically , i can clear the history in Firefox , and then for a example , go to Craigslist , using IE7 (launching it from a complete different Icon , in other words at that time i never open Firefox) , then after closing out , or even leaving open as it does not seem to matter , i go into Firefox , and hit History , and there is every place i visited in IE7 , on my History in Firefox

My old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more inportantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account

my old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more importantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account

You need to use the old ID and password to delete the iCloud account. After you delete the old account, you can sign in with the new ID in iCloud.
Have you seen this.
http://support.apple.com/kb/HT5796
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.

How do I reset my iCloud old inaccessible email and password with my new iTunes email and password currently working on a different device? Thanks for any suggestions ,

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