How do I reset my iPad when it will not respond to holding down the on/off button

How do I reset my iPad when it does not respond to holding down on the on/off button.  It went to the Apple icon and is frozen there. 

Hello charlenefromnew sharon,
Thanks for the question. After reviewing your post, it sounds like the iOS device is not responding. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iOS: Not responding or does not turn on - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

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