How do i reset my password on icloud if i cant even answer my security question
i went to change my password on icloud for security reasons. i was asked of two questions that im not sure if i ever gave the information on thequestions to begin with how do i get somebody to help me rteset my password please
If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.
Similar Messages
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How do I reset recovery email if I can't remember the answers to my questions?
I set up my iTunes account in 2000. Since then, I've moved twice and no longer have any email that I might have used as a recovery email. I can't figure out what the answers to my security questions are, due to having CRS half the time. In the meantime, I have purchased hundreds of dollars worth of apps, music, and videos from the itunes store, but I can't purchase anything on my new iphone or my ipad due to the recovery email / security question issue. HELP...
Hi sirena,
If you set up a Rescue email address:
Go into Manage AppleID, Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB -
I want to reset the account since it is secured. However, I can't remember the answers to security question. Also, I can't receive the mail for reset password. What shplould do?
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive. -
How can i reset my password for icloud as it wont accept my security answers
i have forgotton my password to icloud account but also forgotten my rescue email address too. i need to reset my passowrd but it wont accept anything at all1
what can i do as i need to get my phone fixed?
thanksYou need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57 -
I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
Hi, I have a friend who has lost his iCloud password. We cannot remember the answers to the security questions and we can therefore not retireve an important pages document that is backed up to iCloud. Is there any way to retrieve the password based on the correct birthdate and the username? I can even supply the date (to within 2 days) of when the account was created.
I cannot find any way to communicate with someone at Apple directly, who could help me out.
P.S. We are based in South Africa, so there is no Apple Store that I could go to. Apple itself is only represented here through a 3rd party.
Your, any, help would be greatly apprecited.
Kind regards
Olivertry calling hotline, they can send reset link to your other email
here are their phone numbers
http://support.apple.com/kb/HE57 -
See above. My daughter had an iphone on my account. She has not purchaed anything for a while and is required to answer security questions. Cannot rmember wnswers snd us threatening to lock apple id. Help!
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
Hi my daughter and I both received new phones yesterday. We are both connected to the same ITunes account . When we now go in to buy a song or app it is asking us to complete a security questions but the questions it is asking is not the ones either of us selected in the first place.my daugher has the iPhone 4 and I have the new 5
Hello, Dannielle.
This article will help you reset your security questions as long as a rescue e-mail is added to the account. If one is not attached then contact us at https://expresslane.apple.com/.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers,
Jason H. -
I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.
Hello nmssns,
Thank you for contacting Apple Support Communities.
You can start with this article to reset your iCloud password. Depending on your exact circumstances, blocked email, forgot security questions, etc., there are links provided to guide you through those issues.
About Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
Jeff D. -
I forgot my password for my email, then I cant remember my passwordfor my icloud, how can I reset my password If I feed the wrong birthday for my email/account... Now my account has been disables.. please please please please help me
You will have to call Apple and speak to someone in account security.
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How do I reset my password on my I pod. Ive forgotten the password and it is now disabled. I have previously synched it with I tunes and uploaded most of my CD's to it. None of which are on I cloud ?
Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
How do I reset my password for my apple account if I have no access to the email account used to setup the account?
Hello there, KADaniel.
The following Knowledge Base article outlines the steps to change your password for your iCloud account:
iCloud: Change your iCloud password
http://support.apple.com/kb/ph2617
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My old email account is disabled and I can't remember my itunes password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my account information because I can't answer the security questions correctly...
➡ https://iforgot.apple.com/
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How do I reset the password that allows me to download reader.. I worked with chat help two hours last night - we have reset a password that lets me into my adobe account but in the download reader process that password will not work - where it says Adobe reader wants to change something and please type in password, just vibrates with the dots glowing purple but will not open…. what do I do to reset that password or get it to function. they would not assist me further they said its a free download and I would need to seek help from forums ( all this is new to me )
so "forums" help…what do I do ?
thank you
PLpatricia here again:
I am the system administrator - personal computer
I have been able with your lead to find the password I need , and to have install happen
however - when I then go to the website to download the Pdf document I need I get a screen with the big red adobe icon that says to complete and down load this document I must launch adobe reader a dn sign the terms of agreement , close browser and reopen.
but thatscren has no choice buttons whatsoever, I cannot find anywhere a adobe reader image to launch - been into launch pad , preferences etc.
so now the loop is the pdf document and the adobe screen saying I must do terms of agreement
like is this Kafka like or what ...
suggestions?
thanks
P. -
How can you reset your password if you forget it?
Hello my name is khadesha I have a question how do you reset your password if you forgot your pass code?
Connect the iPod to the computer and restore via iTunes. If necessary, place the iPod inRecovery Mode to allow the restore.
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