How do I reset my rescue email address since i have forgotten both the email password and security questions?

Hello,
I have suddenly decided to purchase some music off iTunes Today (Oct 21 - 19:45 CET) and I have forgotten my security questions. I therfeore had to try and reset them using my rescue email address. I clicked "Send reset security info to ..." on the apple.id.com page. I went over to hotmail and i couldn't remeber my password so tried the security questions which I also couldn't remeber. What I am trying to ask is, Is there anyway that I can change/reset my security email under the "Passwords and Security" sections of appleid.apple.com and under the question tabs?
If so could you please tell me.
Thank you for helping me.

No, you won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • How to i change my reduce email address if i do not know the answers to my security questions?

    I want to purchase an app off appstore however i do not know the answers to my security questions and my rescue address is wrong How do i cahnge my rescue email address?

    Go to https://appleid.apple.com. You want to Manage your Apple ID. Sign in with your Apple ID and password. You can change both your email address, your password and your security questions here.
    Best of luck.

  • HT5312 I want to delete my rescue email address, but I can't remember the answers to my security questions. What should I do?

    I wish to delete and change my rescue email address as I no longer have access to it, however I cannot remember the answers to my security questions and thus cannot change or delete my rescue email address. What should I do?

    To change the questions and answers call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • I have released my rescue email address is not a valid address, ie it has been entered incorrectly.  how do i change my rescue email address when i can't remember the answer to my security questions???

    ... realised... sorry

    You won't be able to change your rescue email address until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team :http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312. Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How do I reset my security questions? Normally people are saying something about a rescue email or a thing that will show where your password and security are for me it just shows my two questions  and that is it.- Help

    How do I reset my security questions? Normally people are saying something about a rescue email or a thing that will show where your password and security are for me it just shows my two questions  and that is it.… Help

    Go to Appleid.apple.com and choose Manage ID you can change them from there.
    You can add a rescue email if you don't have one there too.

  • I am trying to change my Apple ID. Try to do this I keep getting an error message saying 'This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.' The email address

    I am trying to change my Apple ID. Try to do this I keep getting an error message saying ‘This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.’ The email address that I want to use did use to be my recovery email but I have changed it, so that address is no lonegr associated with my account. I do not understand why I cannot use it as my Apple ID now.  Can anyone help?

    Contact iTunes customer support for assistance.

  • I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

    i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
    i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT5787 i forgot Icloud password and security question what method i can use to reset it is ther any or what i am still using iphone but my icloud is disabled for to many atempts what now how to rest the password

    i forgot Icloud password and security question what method i can use to reset it is ther any or what i am still using iphone but my icloud is disabled for to many atempts what now how to rest the password

    Hi bekimlorini,
    Thanks for visiting Apple Support Communities.
    You may find this article helpful with resetting your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    All the best,
    Jeremy

  • HT1212 How can i reset my iphone 4s if i forgot my restriction passcode and apple id password and security question answer

    Hello guys..
    How can i reset my iphone 4s IF i forgot my restriction passcode, and apple id password AND security question answer?..
    AND I also forgot the email that i used to create the apple id.. Thats why i cant reset my password using the "email authentication"...
    PLEASE HELP.. Thanks... I cant use my iphone properly.. im stock with my OLD Apple id..

    Its simple - if you honestly cannot remember a single piece of security information associated with the account, or even the name of the AppleID itself, the only possability of help is to call Apple and ask them if there is anything they can do.  There is nothing anyone here or elsewhere can possible do to help you.
    Apple offers several means of ensuring you can recover an account or AppleID, but if you cannot remember a single one of those security features, then only Apple can, if at all possible, help you and only then if you pick up a telephone and talk to them.
    The strong odds are that even Apple will not help you.  I know that with the two step verification option, if you cannot at least remember two of the three security features used with that system, they will tell you the account is simply lost to your for good.  They can only be help responsible for helping you recover information up to a point - at some point, it all comes down to you remebering at least some of your own information.

  • How can i get my password and security questions back? everytime i write my mail in iForgot it doesnt send the mail to  my account, why? someone hacked me but i dont know how.

    how can i get my password and security questions back? everytime i write my mail in iForgot it doesnt send the mail to  my account, why? someone hacked me but i dont know how.
    example;
    my apple mail: [email protected]
    and i write down the account in iForgot [email protected] but i never recieve the mail asking for the new password, why? someone hacked me and change that and the security questions, what can i do?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I forgot my i cloud apple password and security question and i dont remember the id well how can i activate my device? please i need help

    i forgot my i cloud apple password and security question and i dont remember the id well how can i activate my device? please i need help

    Hello there, Hisham1977.
    The following Knowledge Base article provides the steps to follow if you've forgotten the answer to your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro

  • I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?

    I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99103)

  • HT204053 I forgot my Apple ID password and security questions.  How do I fix this?

    I forgot my Apple ID password and security questions.  How do I log into my Apple ID?

    Contact iTunes store support for assistance: https://ssl.apple.com/emea/support/itunes/contact.html.  If you can prove your identitiy to them, they will be able to reset the password for you.

  • I forgot my Apple ID password and security questions, plus I don't receive the "I forgot" email

    I forgot my Apple ID password.  I don't remember my security question answers. I have apps on my iphone that I can't update because of this.  So I created a new Apple ID and downloaded some apps. (So I have apps on my iphone from two different Apple IDs). 
    What I've tried:
    I never receive the "I forgot" email - tried it multiple times. I have checked spam folders, recently deleted - checked it all, not there.
    I can't delete apps from the old Apple ID and download them with the new because it will delete information from the app, such as game highscores.
    I have money on the old Apple ID and would like to be able to use it. If someone can please give me a solution or a support number that can help my situation. It would be greatly appreciated.    -  I have called support once but no luck.

    alfonsobracamontes wrote:
    I forgot my apple id password and security questions, ...
    1)  Apple ID: All about Apple ID security questions
    If necessary
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • Could someone please explain to me how to set-up my Apple ID so that both my password AND security questions have to be answered before access is granted? Is this possible? I am not very computer smart, so could you explain step-by-step!Very Appreciated!

    Could someone please explain to me how to set-up my Apple ID so that both my password AND security questions have to be answered before access is granted? Is this possible? I am not very computer smart, so could you explain step-by-step!Very Appreciated!

    The security questions will only be asked on the first purchase on a computer or device (though people have occasionally posted that they've asked for them when it isn't the first time) - I'm not aware of any way to change that. You can force the password to be required on your iPad via Settings > General > Restrictions > Require Password set to 'Immediately' (the default is a 15 minute period during which it doesn't need re-entering)

Maybe you are looking for

  • IMac dies in it's sleep

    I leave my iMac on at night or when I am away. It somehow switches off during that time. I have checked the systemlog for any clues. The only thing I can find is that when I turn it on is this: Nov 15 08:45:06 localhost kernel[0]: AppleSMU -- shutdow

  • Incoterms not to be diff from item

    I need to be able to fulfill a customer requirement wherein Incoterms in the sales document header is not allowed to be different from the item. Where do I tweak the system to fulfill the requirement?

  • FileNotFound exception while compiling WebDynpro Project

    Hi, I was trying to develop a webdynpro application by installing NetWeaver developer Studio on my local machine and accesing a remote j2EE server. Simple applications run without any problem.But when I am trying out Data Binding and eventing,I am ge

  • MacBook 2GB RAM concern. Anyone had problems?!!

    I have just recently bought a MacBook and upgraded the RAM to 2GB. I have noticed that (I know that this is supposed to happen) that after the computer has been running a while, my Inactive memory is usually 1.25GB and free is 25MB, but my computer a

  • What is the safest way to get 2012 US Holidays on iCal?

    What is the safest way to get 2012 US Holidays on iCal?