How do I reset my secuirty questions??? I cannot remember one of the answers and cant download anything for purchase on phone

How do I reset my secuirty questions??? I cannot remember one of the answers and cant download anything for purchase on phone

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • HT201303 How do you reset your security questions if you do not know the answers?

    How do you reset your security questions if you do not know the answers?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • How do i reset my security questions if i don't know the answers to the current ones?

    We forgot our security questions, and now we can't purchase anything on itunes because someone tried to hack our account leading to the computer asking us for our security questions, which we don't know. Is there anyway we could resest them?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • How can I reset my security questions? When I go to the password and security section it asks for the answers to my security questions.

    I keep reading that you can reset your security questions by going to the "password and security tab" in you apple id account. When I do this, however, it first tells me to enter my answers to the security question to verify my idenity. It there another way to reset them?

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • How do I reset my security questions when I do not know the originals?

    how do I reset my security questions when I do not know the originals?
    Is there a support phone number to call to speak to  a live person in the USA?
    Izzy12345

    Hello Izzy12345,
    Thanks for the question. The following article outlines the process of resetting your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you feel more comfortable speaking with someone, the following resource outlines how to start a support request:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

    How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

    Hi Thubz,
    Welcome to the Support Communities!
    The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
    You can attempt to answer your security questions in order to change your rescue email.
    If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Happy New Year!
    - Judy

  • I have a question that I think I know the answer to, but am looking for confirmation.  I have a dell computer at home that has clip art available on it for putting pictures into documents.  Do I need to install an APP to get something similar to clip art?

    I have a question that I think I know the answer to, but am looking for confirmation.  I have a desktop computer at home that has clip art loaded onto it.  I recently got an iPad and am looking for something similar.  I assume I need to get an APP for it, and if that is correct, does anyone have one that they like?

    Sort of.  There is an app called art shop that gives you a place to park clip art.   But I don't think you really need it. 
    If you have a collection of clip art you want available, move it to the camera roll on your pad/ phone, then copy paste into your document the clip you want.
    You can get them into the camaera roll by putting them in a single event in your picture library and syncing them over,  or e mail them to your self, and save to the camera roll, or send them to drop box, and bring them down that way.
    The challenge is getting them all in one place to make it easy for you to find, which is why syncing might be the best approach in the long run.
    As near as I can tell there is not a ready made clip art collection in app format laying around.

  • How do i reset my security question wheni dont remember it

    How do i reset my security question when i dont remember it?

    Security questions:
    https://discussions.apple.com/docs/DOC-4551

  • How can I get into my iTunes if I don't know the answers I put I in for the security questons

    How can I change security questions since I don't know the answers to the ones they are Asking me?

    http://support.apple.com/kb/ht1808

  • How do I reset my security questions? It says it sent the email but I haven't got it

    Please help I have $15 in my account and I can't even download anything bc I don't know my security questions. how do I reset them? It says they sent an email but I wait 20 minutes and still haven't got it ):

    Isabelleflores wrote:
    It says they sent an email but I wait 20 minutes and still haven't got it ):
    Check your Rescue Email
    If necessary
    See Here.  Apple ID: Contacting Apple for help with Apple ID account security
    Ask to speak with the Account Security Team...
      Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 How to effectively reset my security questions & I cannot see the Rescue mail link?

    I was using my iPad yesterday and attempted to make purchases in iTune Store but was led to answer Secutiry questions before being told it was the first time of using it to make a purchase...
    I have used my iPad to purchase many apps, music songs, and videos with the Apple ID, and I did not understand why the device cannot be recognized but the first time to buy in iTune.
    Anyhow, I was now locked after guessing wrongly too many times on my annswers to the Security questions.
    I've tried the troubleshooting in Apple Support online to follow its steps. However, there was no link next to "Forgot your answers. Send reset security info email".
    I had already my alternative emails verified in my Apple ID account when it was created. What should I do? I'd appreciate very much if some expert from the Community could offer a helping hand or share similar experiences. Thanks in advnace!

    The 'send reset' link only appears if you have a rescue email address set up on your account - an alternate email address is a separate address/setting on your account.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option, and you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

  • HT201413 How can I reset my security question's.  These are not the one's that I have chosen.

    Help me change the security questions.  The one's that they have ask me or not the one's that I have chosen.  I have called about this before and still NO HELP.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • TS1424 how do i get my security questions away i dont even no the answers

    i dont no what my answers are to my security questions and now i cant download any songs

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • How do I change my security questions when I don't know the answer to them?

    I need to change my security questions but It won't let me cause I have to answer them to change them. please help.

    If you forgot the answers to your Apple ID security questions ...

  • It keeps telling me that i need to answer questions but I don't have the answers and when I try to send the email to change it it won't send me the email

    I've tried a million times because i want to buy songs. I've never answered the questions before yet when it tells me to reset the answers it says I have to send myself an email but I don't receive the email

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

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