How do i reset my security questions if it won't send an email to alternate address

how do i reset my security questions if it won't send to my alternate email address?

If the email's not in the inbox or spam filter of your rescue email address, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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Similar Messages

  • HT5312 How do I reset my security questions if I don't have rescue email address ?

    How do I reset my security questions if I don't have rescue email address ?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (93267)

  • HT5312 I am trying to reset my security questions, I cannot locate the option for a rescue email address with My Apple Id. When I click on the button to reset the security questions, it states it is sending an email to the primay email address, but it doe

    I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
    Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.

    Hot N Spicy wrote:
    I am trying to reset the Security Questions as I have forgotten them,
    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • HT201363 I am trying to reset my security questions but it won't send to my email address

    I am trying to reset my security questions but it won't send to my email address

    If you already have a valid rescue email address, send the email to it, wait a few hours, and check the spam filter. If you don't, use the instructions in that article to contact Apple as if you had one security question and lost the Apple ID password.
    (88619)

  • How do I reset my security questions? It says it sent the email but I haven't got it

    Please help I have $15 in my account and I can't even download anything bc I don't know my security questions. how do I reset them? It says they sent an email but I wait 20 minutes and still haven't got it ):

    Isabelleflores wrote:
    It says they sent an email but I wait 20 minutes and still haven't got it ):
    Check your Rescue Email
    If necessary
    See Here.  Apple ID: Contacting Apple for help with Apple ID account security
    Ask to speak with the Account Security Team...
      Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I am trying to change my security questions, and it won't send the email to my email.

    It says it sent it to the email i am using, and it sent out the password change, but im not recieving the security question email. HELP

    I am having the same issue, it just won't send the e-mail. The options that apple provides you are:
    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID
    Basically it tells you to go through the link to manage your ID and click on the link to send you the email (which we all did and clearly it's not workin)
    Then you can submit a form (which I did and was contacted but all they can manage to say is to call customer service as they are "not able to help" through e-mail. So the reply was to follow option 5, however I specified in the e-mail that I cannot call since I live in Costa Rica and cannot make international calls... THEY HAVE ME IN A LOOP I REALLY NEED TO GET OUT OF!!!!! If any one of you gets this issue fixed without calling, please let me know!

  • I forgot the password to my rescue email address, how can i reset my security questions?

    i forgot the password to my rescue email address, how can i reset my security questions?

    You won't be able to change your rescue email address until you can answer your questions, if you can't get the password for that email account reset then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • How to contact a live person about resetting my security questions. The link to send email doesn't work.

    I need to contact a live person about resetting my security questions.  The link to send an email, doesn't send an email even though the email address it's supposed to be sent to is verified and works. (It can receive other email).

    Hello DogTrainer63,
    Click on the first link below to find the number that you need to contact Apple to help sort you out. I have also provided an article that may help if you have not received that email to reset the questions. 
    Contact Apple for support and service
    http://support.apple.com/en-us/HT201232
    If you didn't receive your Apple ID verification or reset email
    http://support.apple.com/en-us/HT201455
    Regards,
    -Norm G. 

  • How do you reset your security question if you dont remember the email with it?

    I wanna reset my security questions but I don't remember the email with it because its not the same email as my apple id. Could someone please help me

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How do you reset your security question on App Store ?

    I Have been trying to buy things on my Apple Store on my phone because I have $15.00 on the account but when I try to buy thing it asks for the security questions but I don't rememover the answers to them how do I reset my security questions with that $15.00 still on my account?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114711)

  • Somebody has created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy.How can I resolve this?

    When I tried to create and apple id using my gmail account i found that somebody has already created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy. Now the problem is that the other guy also can reset my password and access my account.
    I contacted apple customer care and they are not ready to help me saying that I need to give information about the last device I logged in using this id. How can I give it when I did not create it?:) Also they are saying this account has been verified and that could happen only if someone has hacked my gmail account and verified the id using the link sent by apple.
    Later I did some experiments and found that this is a security flaw from apple. Somebody has created the id and never used it(I tried to loggin to icloud and it was saying this account was not used it any apple device). The account became verified when I reset the password.(This is a bug, account should be verified only when we click on the verification link sent by apple).
    The other mistake apple did is that they allotted my gmail account to someone before it's verified eventhough it cannot be used unless verified. Actually apple should allot the account id only after verifying the email address.
    Apple customer care is not ready to help and I am tired of fighting with them. Can any of you guys suggest any means of getting back my gmail id to use it as apple id?

    I don't think you're going to be able to. I would guess the other person used your address by accident, and when he found he couldn't access the account (because you'd changed the password) he abandoned it. Your GMail address is now locked to that account and even if it was changed you can't use it to create another.
    You already have an Apple ID, which you use to log in here; you can use that to create an iCloud account if that's what you are trying to do. If you want to create a different Apple ID just get another free address such as a Yahoo one.

  • HT5312 How can I reset my security questions if I don't have a rescue email address

    How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help

    Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.

  • TS1424 I forgot the security/questions, How can I reset my security questions?

    I need a small help please. How can I reset my security/question because I forgot the answers.
    But still I know my Apple ID's password and I can access to my ID.
    Please there is anyone can help me?
    Thanks
    Hana

    Hi Niel,
    Thanks a lot for your considering my email.
    But when I creat the my Apple ID first time I did not put any email the Rescue Email Address I keep it empty.
    What I should do now to reset my security questions?
    Please I need urgent help or advise.
    Thanks
    Hana

  • How i can reset my security questions without rescure email

    Hi
    How i can reset my security questions without rescue email because i didn't have it i  to solve this problem  but i failed and my account is blocked i can buy anything from store please someone help me to solve this with all step by step and all links I'm so confusing
    Thanks

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • How can I reset my security questions so I can buy an app?

    How can I reset my security question so I van buy an app because I am using for the first time my credit card to buy an app and I can't remember some answears .I have made  my Apple id 2 years
    Ago

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101674)

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