How do I reset my security questions that I forgot?

Hi I forgot my security questions for iTunes and it's not allowing me to purchase music or anything on iTunes unless I answer them and I went to manage account and went to the questions and I saw that under them it says: "Forgot answers?" So I always click on that and it says an email will be sent to allow me to change the answers but the email never gets sent to me so I don't know what to do. Please help :(

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96326)

Similar Messages

  • How do I reset the security questions if I forgot the answers?

    how do I reset the security questions if I forgot the answers

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5312 how do i reset my security questions?i forgot them and i locked up my apple id

    how to i reset my security questions? i forgot them and i have locked up my apple id

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100089)

  • How do I reset my security questions if I forgot the answers and don't have access to my email?

    I for got the answers to my security questions. I can't retrieve the answers because I don't have access to my old email account. how do I reset my security questions, if I forgot the answers and don't have access to my email?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111551)

  • How do i reset my security questions if i forgot them?My account is already locked

    How do i reset my security questions if i forgot them?My account is alreadt locked.

    http://support.apple.com/kb/HT5312

  • HT201303 how do i reset my security questions which i forgot

    how do i reset my security questions on my itunes account on a pc?

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96326)

  • How do I reset a security question that I don't re, How do I reset a security question that I don't re

    I have one security question that I have NO memory of what I could have answered as......help?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 How do I reset my security questions if I forgot them?

    Can someone tell me how to reset my security ques answers if I forgot them?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 How do I reset my security questions? I forgot them.

    I need help with how to reset my questions.

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96344)

  • HT201303 How do I recover my security questions that I forgot?

    I forgot my security questions and I got a new phone. I tried to download a new app from iTunes and it told me that I need to answer those questions. Could someone help me out here because I have money on the account that I don't want to lose. I know my email account. I know my iTunes password and username obviously.

    Same here bro .. im pretty depressed about it . but what i did was call the apple place and they sent me to support team on the phone . what they will ask you is your seireil number . and then for the security question. if you lucky to know one out of the 3 ur in luck lol. cause then the 2nd one they will give u a message through your iphone a code and you just read that back to them . and then from there they can reset your security questions and answers. But if you have more than one devise of apple the code they may send you might be sent to one of the other random devises that you have. so make sure you have all your devise in hand so you can give them the code. if you dont like i dont have mine ... they will want you to go to supportprofile.apple.com and then they will want you to update everything on your profile and somewhere , im not sure yet where , you can put your seiriel number on the devise you want the code to be transfered to. and they will revieve that seiriel number so they know what device to send it to. hope that somewhat helps . if not , then you r screwed like me and you need to try to remember your answers to the security questions lol. good luck

  • How do I reset my security questions? I forgot the answers to my original ones

    I forgot my security question answers how do I get to reset them

    On safari on your ipad navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • How do I reset my security questions, if I forgot the answers?

    I need to know the answers to my security questions, but I forgot the answers to them. How do I reset the questions?

    From the  More Like This  on the right...
    https://discussions.apple.com/message/19154162#19154162

  • How do I reset my security questions if I forgot the answers to them?

    I got a new iPad and I had to verify my account by answering my security questions. I forgot the answers to my questions, and I cannot access my account to buy apps.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • TS2446 How do you reset your security questions, I have forgot all but one

    How the heck do you reset security questions, I have forgotten all but one

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • How do I reset my security questions that I never made?

    My account won't let me buy anything until I answer security questions. But I never made any. When I went to try and answer them they said they were wrong. So I ws wondering how i could reset my questions because I am so confused and FRUSTERTED!!!

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

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