How do i reset my seurity questions and answers because i don't remember them and can't download any apps
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1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane
Similar Messages
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Since downloading the new IOS 5.0.1 I can't download any apps and can't download any app updates. Why?
Take a look at your remaining memory make sure you have enough memory to download the apps, also try restarting your iPhone by hold down the on/off and the home buttons at the same time until you see the Apple logo.
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Hi I have a iPad Air and I can't download any apps?
Hi I have a iPad Air and I don't know why I can't download any apps?
One possible reason is your iPad might be restricted.
Check Settings > General > Restrictions -
HT5312 How do i reset my security questions and answers?
How do i reset my security questions and answers? i have already ask iforgot to send me an email to my rescue address but didnt received anything for two day.
You need to contact Apple, either through the link in that article or by phoning them.
(77532) -
when I try to download an app I am asked to give additional security questions, but I am timed out every time. If I press the "not now" option , the app download resets. At the moment I can't download any apps because of this.
If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front. This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card. This doesn't mean that your credit card will be charged.
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Hi, can you help me for my payment account? It's always show " Your payment method was declined..." How can I fix it? There's only 3 to choose fpr Visa, Master Card and Amex.. But doesn't have "None".. I can't download any apps from app store
http://support.apple.com/kb/ht1918
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I tried to update my iphone 3gs from ios 5 to 6 but because of software crash and while restoring with ios 6 it is not activated. Now I degrade it in ios 4 and can not use any app. How can I update this iphone?
Downgrading the iOS is not supported, and likely has caused the problems you are experiencing.
You'll need to go elsewhere for support. -
I couln't upgrade my security questions. When I filled out everything and pressed Done, nothing happened! So I can't download any apps now! I've tried so many times, but it didn't work.
1) Apple ID: All about Apple ID security questions
If necessary
2) See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3) Or Email Here > Apple Support iTunes Store Contact -
Aye need to update my old iphone 8gb its not a 3g phone its the older one to ios4.3 and it won't let me update so aye can't download any apps and aye have tried checking for updates and it says that my iphone is up to date can anyone help?
To identify your iPhone see:
http://support.apple.com/kb/HT3939 -
Any helpful suggestions to explain why I can't download any apps will be appreciated.
Its saying I need a valid US address I live in Australia? dont know why its asking that.You can only access the Store of that country your account is registered for. Did you buy the apps using the same account? If you have a billing address registered in Australia, you can't buy in the US Store.
Can you update the apps in iTunes on your computer?
Did you log into your iTunes account and check your info? -
I can't download any apps on my new i device because I forgot the security question answers. How to I get the answers back? Help plz
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
My dad got this iPhone for me a few months ago as a gift since I had a really awful phone before. The only thing is, I can't seem to upgrade it to the latest software without it telling me it's already updated to iOS 4 or something like that. (I would be able to give you the exact iOS version, but ever since connecting my iPhone to iTunes, my phone isn't responding so I can't check the settings or anything.) I can't download any apps (I get an error message saying the software on my phone is too old) and so I pretty much am extremely limited to what I can do on this phone. I'm very frustrated at this point and incredibly displeased with Apple's products.
If someone could please explain to me why this is happening and what I can do to fix it, I'd be extremely grateful.
Thanks.What iPhone do you have? You can check in settings>>general>> about.
If you have a 3G you cannot update beyond iOS 4.2.1. The 3G is over 4 years old an was discontinued over 2 1/2 years ago. You need the latest ios to run the latest versions of some apps. If you have a 3GS you can update.
If your phone is not responding, reset it by pressing and holding down both the home button ad lock/ sleep button simultaneously until the Apple logo appears. -
I can't download any apps from App Store, every time I go there I put my password it's returned to ask me about my password again & it's reverted every time I do it don't know why ?
First, try resetting your iPad:
Hold both the Home button and the power key down for 10 seconds or so until the Apple logo appears. Let go promptly when it does appear and then wait another 20 seconds or more for you iPad to turn back on again. This will not cause any loss of date or change any settings.
See if it works after that. -
Why my payment method is declined? can't download any apps in app store and iTunes!
why my payment method is declined? can't download any apps in app store and iTunes!
User to user forum, no Apple here.
We cannot answer anything about your account. -
I can't download any apps, it keeps telling me "There is a billing problem with a previous purchanse"! I've checked all my account info and can't figure out the prob??
Contact Itunes support and ask them
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