How do I reset my Windows 10 computer to factory defaults?

QuestionHow do I reset my Windows 10 computer to factory defaults?
AnswerNote: This article describes resetting a Windows 10 computer to factory defaults. You can read separate articles on performing something similar in Windows 8 or Windows 7.
A system reset will remove your installed applications and rebuild the Windows 10 system files.
You can choose whether you want to keep your files or remove everything.
If you choose to keep your files, your applications will be removed, system settings will be reset, and Windows files will be rebuilt. Your data and documents will remain intact on your computer.
If you choose to remove everything, your data and documents will also be removed.
To learn what other recovery options are available to you in Windows 10, read the following article:
What recovery options are available in Windows 10?
To perform a reset, follow these steps:
Open the Start Menu and select Settings.
Select Update & security and then Recovery.
Under Reset this PC, select Get started.
Choose either Keep my files or Remove everything. If you choose to remove everything, you might be given the choice of resetting all drives and partitions or resetting only the one on which Windows is installed. Choose the option you prefer. Not everyone will see this selection.
You might also see additional options depending on whether Windows 10 came pre-installed on your computer or if you upgraded to Windows 10. Choose the options you prefer and follow the prompts to complete the reset.
You can also watch this video explaining how to do this:

Hi there,
A full factory reset may not be required. Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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