How do I reset the answers to my security questions on my iTunes account if I do not remember the answers to them?
How do I reset my security questions on my iTunes account if I do not remember the answers to them?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94839)
Similar Messages
-
I cannot use my iTunes account because I do not remember the answers to the security questions. How do I find out the answers to the questions or can I reset the questions? I also do not have a back up email on my account
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75970) -
How do I change my security questions for my apple ID if I do not remember the answers to my current security questions?
If you have a rescue email address (an alternate email address is different) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
HT1491 How do i get my answers to my security questions for my itunes account
How do i get my security questions answers for my itunes account
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
I have recently bought an IPAD 2 for my girlfriend and have encountered a problem with purchasing apps through my itunes account. It is requesting that I not only enter my pasword (which I know) but answer my old account questions, which I have forgotten the answers to. It had since locked me out of changing my questions for eight hours. Is there any number I can call to prove that I am the real owner of my itunes account so my girlfriend will be able to use her ipad to purchase new apps without having to go through the trouble of using one of my other apple devices? Random information: I believe my questions were set back in 2007 when I purchased my first ipod nano, since then I have used this same itunes account for my own ipod touch and ipad 2 and my girlfriends iphone 1st generation. I have never run into a problem regarding my questions before on any of these devices
http://www.apple.com/support/itunes/contact/
-
I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99103) -
I forgot to answer the security question to my iTunes account and I need to reset or restore answer
I forgot to answer the security question to my iTunes account and I need to reset or restore answer
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How do you unlock your itunes account when you can't remember the answers to your security questions?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75741) -
I have been locked from my itunes account as I could not remember password and it is on an email address we no longer have. I also cannot remember the security questions. How do I retrieve all this? Help! Note that I am doing this query through a work-related apple id.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986) -
HT201303 Reset the security questions on my iTunes account?
How do I reset the security questions on my iTunes account?
You can only reset if you know the answers to the original ones.
If you dont, normally you will need to contact iTunes store support but this workaround may help:
-On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
- Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
- Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
- At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions. -
HT4623 How do I reset my security questions for my iTunes account?
How do I reset my security questions for my iTunes account?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/ -
I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95679) -
i forgot the answer of my security question as opposed i sent to apple for get back the answer . but the apple didn't answer me so pleas help me >?
Hello there, Faisal-almutairi.
The following Knowledge Base article has the information you need for what to do in your situation:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Specifically:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
How do you resets your apple I'd security question with out calling apple
How do you resets your apple I'd security question with out calling apple
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
Hey guys, I forgot the answers to my security questions. Recently iTunes asked me for the answers, since I forgot I'm now unable to purchase anything :( help please
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570
Maybe you are looking for
-
How to delete a workbook in Bex created by other user
Hi, I had a query in BW,My requirment is to delete the query.....when i tried to delete the query the system is not allowing me to delete as some one created a workbook on that query When i tried to access the workbook in query designer find option
-
.csv as parameter in a procedure
Hi, I want to pass a .csv file in a Procedure as parameter which ahs following values: CODE NAME 1 ABC 2 DEF 3 XYZ I want the procedure tot ake .csv file as parameter and in that procedure oracle sql loader will populate the records into TABLEA Any h
-
I installed iTunes on my Windows 7 PC and now Internet Explorer crashes and won't run.
I installed iTunes on my Dell PC running Windows 7 and now Internet Explorer crashes and won't run. Are there any known conflicts, or likely issues that may be causing this? I've rebooted, and the iTunes program seems to operate fine. I used it to up
-
Hi, I'm having some problems understanding the JSF lifecycle. I create a very simple page, with just one textfield: <h:inputText binding="#{test.testField1}" id="testField1" onchange="this.form.submit();" value="#{test.sampleText}" valueChangeListene
-
Morning All, I have a client that needs the coverage of a very big warehouse, and i have no idea if im suggesting the right solution. In this project i set 1 AP for each 250 square meters, but I have few bigger areas where I need a better solution, o