How do I resolve: "Could not complete the Crop command because the file is not compatible with this version of Photoshop" error message?

Photoshop document created in current version of PSCC2014, now will not crop, resize, etc without throwing compatibility error.
"Could not complete the Crop command because the file is not compatible with this version of Photoshop."
How do I resolve without recreating the file?

Ooops.  Hit save reply prematurely. 
You may be able to open the flattened composite or the embedded JPEG preview of your file in Adobe Illustrator, GraphicConverter (Mac only) or some such application, but your layers will be gone.
The problem of working across a network is that it's not supported by Adobe:
This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See: 
http://kb2.adobe.com/cps/406/kb406793.html
  Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
     Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work.   It should.
    Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
  If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

Similar Messages

  • File is not compatible with this version of Photoshop error

    Computer crashed yesterday and now I am getting "File is not compatible with this version of Photoshop" error and unable to opening in PS CS5 or Fireworks CS5. Any ideas? Also tried the PS repair download and would rather not pay $30 to find out it can't do it. Seems like a common error but in all of the forums I haven't found a solid answer. Appreciate some real advise.
    Thanks in advance

    This is the free app that all the PSD repair hacks are based on: Telegraphics - Free plugins for Photoshop & Illustrator...and other software
    There are 3 possible reasons for that error: file corruption on disk, more than 8000 layers in the file, or a layer somehow went over 30,000 pixels in a PSD file (which would be legal in PSB, but not in PSD).

  • Photoshop CS2: "file not compatible with this version of Photoshop" error

    So, I've been working with Photoshop for almost 20 years now, and lately I've been getting this error message on occasion (but not on every file) when I go to open a file I worked on just yesterday: "Could not complete your request because the file is not compatible with this version of Photoshop." I just worked on it yesterday in Photoshop. The file was saved as a PSD, and when I attempt to open it through Painter IX, that program tells me that it's not a Photoshop document. Why can't I open this file anymore, and why is it giving me this error message when I don't have Norton AntiVirus installed, and my 'maximize PSD and PSB file compatibility' is set to 'always'??
    Does anyone have an idea on how I can open my file? How can I get around this, and how do I prevent it from happening again?
    OS: OSX 10.4.11
    Photoshop CS2
    Info:
    Kind: Adobe Photoshop file
    Size: 394.4MB
    Created: December 13, 2007
    Modified: Yesterday at 3:54 PM

    This is the boilerplate text I use in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
    If you are opening files over a network or saving them to a network server, please
    cease and desist immediately
    in the event you are currently experiencing problems with one or more files.
    Working across a network is not supported.
    See:
    http://www.adobe.com/support/techdocs/322391.html
    Copy the
    CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
    Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
    Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does
    not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
    If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
    When problems arise, a lot of valuable work can be lost.

  • Not compatible with this version of photoshop error

    I have been working on a file all day, closed the file, when to open it again and Photoshop is telling me "Could not complete your request because the file is not compatible with this version of photoshop". HELP. Anyone know why it is giving me this error?
    I am running CS4 and Tiger 10.5.6
    I have tried restarting, runing disk repair and repaired premissions.

    Corrupted PSD files can be caused by running NAV.
    Norton is NASTY stuff in OS X.  Stay away from anything with the Norton name if you're on any version of OS X, especially do NOT let anything with the Norton name (like Norton Anti Virus, File Saver) ever reside on your computer.
    NAV (Norton Anti Virus) can lead to permanent file damage.  Files damaged by NAV are not recoverable.  NAV can also prevent many PostScript files from parsing, even if not damaged permanently.
    Disk Doctor and Speed Disk are known to cause the kind of directory damage that can lead to kernel panics.
    http://www.macmaps.com/kernelpanic.html
    Another excellent reason to steer clear from all things Norton!
    The kernel panic FAQ is divided by the order of most common occurrences of kernel panics:
    • Directory
    • Drivers
    • Permissions
    • RAM
        1. A directory failure or user accidentally moving .kext files that should be left alone. The directory may fail, due to an accident caused by Norton Utilities or Systemworks, which may at random corrupt a directory even when trying to repair it. Norton Anti-Virus will not do this, but Norton Disk Doctor and Norton Speed Disk have a history of doing this.  [emphasis mine]

  • CS6 file "not compatible with this version of Photoshop"

    We are using Adobe Creative Suit 6. Yesterday i've created a file, and today i cannot open it with any software. (Bridge shows the thumbnail but the file is corrupted.) I get the "Could not complete your request because the file is not compatible with this version of Photoshop" error. The file contains multiple layers, without any masks. Originally it was a NEF file (Nikon raw). I used vanishing point, because its an interior photo. (it doesnt relevant for the problem) I have an earlier version, where the vanishing points are defined, but the textures are missing. Main question is, how this can be??? I worked on that version for more than 2 hours. The file size is small, it's only 133.579.959 bytes (133 Mb). The image is 4288 x 2848 px, 240 DPI, RGB 8-Bit, Fogra39 ICC profile. The computer is up to date, nor the hw or the softwares are corrupted. The file saved locally, so it's not a network problem. I saved the document, and left the machine for about 15 minutes, then i went back, so the save had to be complete. (on SSD it took about a couple of secs) The biggest problem is, i have to work with a large amount of photos in Photoshop. But after this i have some bad feelings about this job. We have to create these PSD files both for ourselves and for our client for further use. (It's a huge furniture factory) The hardware has 16 gigs of RAM with an Intel i5 operating system Windows 8.1. Any ideas? (ps.: i didnt' find PSErrorlog.txt file) Oh i almost forgot. After installing CS6 my Adobe Acrobat Pro stopped working in about 2 weeks... So. The job is waiting, but we cannot wait for a long time, we gonna loose our biggest client because of a sw error?

    You write this is not compatible with this version. Did you install all updates and did you update the camera raw too?

  • Could not complete your request because the file is not compatible with this version of photoshop

    Hello,
    I'm a beginner in PS. I was edit TIFF file in PS. Size of file is 21x89.1(22.6 MB). Then suddenly power - cuted. But after 5 min turn on PC and PS can't open my TIFF file.
    Error is (could not complete your request because the file is not compatible with this version of photoshop)
    What should I do, how I open this TIFF file? I realy need to open this file?
    Please help me...
    Regards, Suvd.S

    Out of curiosity, were you actually saving the file at the moment the power cut off, or had you just saved it?
    If not, I don't understand the reason the file should have become corrupted.  If it was successfully saved on disk from the prior save operation, just shutting off the power on Photoshop would lose your current edits, but the file should still be intact.
    -Noel

  • Could not complete your request the file is not compatible with this version of Photoshop.

    User has been working on a photoshop document for a whole day, when they came to open it the next day the were presented with the error message could not complete your request the file is not compatible with this version of Photoshop.
    The file has been saved locally and hard drive and RAM are working as they should. Does anybody else have any idea to the cause of this problem. the file is 582MB in size. Any help would be greatly appreciated.

    Sounds like it's corrupt.
    Have you any backups or other versions?
    http://windows.microsoft.com/en-ie/windows/previous-versions-files-faq#1TC=windows-7
    OS X Mountain Lion: View and restore past versions of documents
    This might help
    http://hardcorerikki.deviantart.com/journal/Saving-your-corrupt-PSD-files-and-job-21415717 1

  • Hi, photoshop crashed and the file I was previously working in on the same version says Could not complete your request because the file is not compatible with this version of Photoshop. I'll appreciate any help. Thank you.

    hi, photoshop crashed and the file I was previously working in, on the same version of Photoshop says "Could not complete your request because the file is not compatible with this version of Photoshop." I'll appreciate any help. Thank you.

    CR2 files from which Canon camera?
    Supported cameras are listed here
    Camera Raw plug-in | Supported cameras

  • How do i fix this, i have only been using Photoshop elements 11 on my computer, now it's saying ' could not complete your request because file is not compatible with this version of Photoshop Elements' BUT I HAVE ONLY BEEN USING THIS PHOTOSHOP.

    Photoshop Elements 11
    Only Been using it
    saying ' could not complete your request because file is not compatible with this version of Photoshop Elements'
    What do i do

    Which operating system are you running on?
    Do you get this error when loading or using the organizer or the editor?
    What are you trying to do when you get this error?
    If you are using raw files, which camera (make and model) do you use to create the raw files?
    If you can load the editor, which version of camera raw do you have loaded? - see Help -> about Plug-in -> Camera raw
    Brian

  • PSD error: "Could not complete your request because the file is not compatible with this version of Photoshop"

    Help needed, encountered this error while opening psd file.
    the psd file is created in CS5, tried to open it in CS3 because it said "...the file is not compatible with this version of Photoshop", i got the same error message in CS5
    tried to open it at Firework CS6 (got the idea from Re: Recovering Crashed PSD file) but it give me error message "Could not open the file. An internal error occured"
    is there any way to recover the file?
    it's for my mid-semester score
    thank you in advance

    Hi gener7,
    i've uploaded the file and sent you the link
    thank you very much for the help.

  • Computer crashed. But i saved my PSD every like 30 seconds.. Now i open my file it says "Unable to complete request because the file is not compatible with this version of Photoshop"

    So my friend posted a funny pic in her christmas outfit and I thought it would be fun to turn it into a fake Christmas Movie poster..
    Anyways.. My computer crashed.. "It does that sometimes" I re-opened my PSD and it says "Unable to complete request because the file is not compatible with this version of Photoshop"
    Anyway to recover ANY of the file?
    Here is the file im having trouble with. You can download it here if you are interested in taking a look: http://portalpacific.net/movieposter.psd
    Thanks for any help! Happy New years designers!

    PortalPacific wrote:
    …Here is the file im having trouble with. You can download it here if you are interested in taking a look:  …http://portalpacific.net/movieposter.psd
    I downloaded it and looked at it.  Even Graphic Converter can't recover any pixels or meaningful data, just some general information:
    In my experience, if GraphicConverter can't open it, nothing will.
    Your file is toast  Sorry.

  • I have PSE13 on my system.  It was functioning properly and now I get these messages when I go to print:  "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available.  You need to c

    I have PSE13 on my system, Windows 8.1, 64-bit.  It was functioning properly after installation and now I get these messages when I go to print:  "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available.  You need to check your printer settings before printing."  and then this statement:  "Default printer could not be opened."  I have reloaded drivers for both printers and made any upgrades possible.  It was working fine before and now all of a sudden, nothing.  Would prefer to have old PSE v.12 back, it worked with no problems.

    See this thread
    My Photoshop Elements 13 doesn't recognize my Canon PRO-10 printer. I've tried EVERYTHING. Reinstalled all my software, didn't fix anything. Can anyone help?

  • I installed a new printer and now Photoshop Elements tells me I can't print.  The error message is "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available.  You will need to che

    I installed a new printer and now Photoshop Elements tells me I can't print.  The error message is "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available.  You will need to check your printer settings before printing."  I have uninstalled and re-installed Photoshop Elements, checked my printer settings and still I can't print a photo.

    Hi ,
    Please update to PSE 13.1
    13.1 has solved this problem.
    Refer to this link.
    Photoshop Elements Help | Printer errors with Photoshop Elements 13

  • The saved printer information is not compatible with this version of Photoshop

    Hello,
    I hope somebody can help us. I am a IT Technician in a school, we have approx 500 Windows 7 64bit machines with about 600/700 users - 200 machines have the CS5.5 Master Collection installed on them. We have an intermittent issue with printing from Photoshop (both the 32bit and 64bit versions). Our printers are mostly HP LaserJet printers (all modern), but we have an Epson B-510DN Inkjet and some Xerox copiers too. The drivers are all installed on a central print server running Server 2008 R2 and shared via Group Policy to client machines.
    In rooms where Photoshop is installed, intermittently when a student goes to print we will recieve the following error:
    The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing.
    Photoshop will then grey out the 'Print' button and won't let the user print again. The odd thing is that we can still print from other software such as Microsoft Word or even non Microsoft software - even Illustrator will print. It just seems to be Photoshop thats has any issues.
    This happens when printing to any printer on site, 90% of which are HP's. As a general rule we configure all of our HP printers with HP's PCL6 Universal Print Driver as it makes management of various printer models easy, and we haven't found it to limit us atall yet. We are aware the Adobe software is 'preferential' to Postscript drivers but our printers arn't, being HP's PCL is their native language. We have tried changing a printer to the Postscript UPD driver to test it but it made no improvement. We have also seen the issue quite indepth with our Epson B-510DN which is configured with Epson's latest model specific driver as our photography department use it. Since we are seeing it with different printers I don't believe the printer drivers are to blame - unless somebody want's to prove me wrong.
    Like I say the problem is intermittent, and we are having trouble tracing it down to a user, computer or a software problem as it is so intermittent. Has anybody else seen this and managed to overcome it? Since it's only happening in Photoshop is it a bug that Adobe have recognosed and fixed in CS6? The only workaround we have found for it is to go into printers, chnage the defualt printer from one to another and back again - this seems to shut Photoshop up.
    Thanks, Dave.

    Chris,
    Apologies for my slow reply - we have been busy here the past few weeks.
    We are using a standard Microsoft provided JPG image (Tulips.jpg) so we have ruled out it being an issue with the image; perhaps if we were using a PSD, maybe so.
    We have now found out what the issue is, and what the workaround for this bug is. All of our printers across our site are named in a specific format, usually [Location name] [Room number] [Mono or Colour] resulting in printer names such as Photography A11 Colour, Art A2B Colour and Design Technology A14 Colour. All of these names contain numbers. We have tried reimaging machines, reinstalling Photoshop, upgrading to CS6, deleting and reconfiguring printers with the same name. Finally the only solution that worked was to take the numbers out of the name, either by renaming or deleting and reconfiguring the printers. The Photography printer is an Epson B-510DN using a model specific driver and the other two use the HP PCL6 UPD driver, so I don't believe the drivers are to blame and since renaming the printers work I don't believe it's a configuration issue either. Remember that these printers are shared from a print server and deployed via Group Policy (using the Print Management method).
    I hope this provides you Chris, and others searching Google, a useful explanation of the problem and what the fix is. As much as Adobe won't admit it's a problem/bug, I and many others across the internet believe that it is and that it should be fixed in future versions of Photoshop.
    Thanks, Dave.

  • I cant print and get this message, "adobe elements, "the saved printer information is not compatible with this version of photoshop elements, or the saved printer is no longer available. you will need to check with your printer settings before printing."

    I keep getting this message when trying to print in adobe elements, I am using a new Epson WF-3640 printer
    "the saved printer information is not compatible with this version of photoshop elements, or the saved printer is no longer available. you will need to check with your printer settings before printing.

    Hi,
    If you are working in PSE13, please update it to latest PSE13.1 update available and see if it helps.
    To apply update, you can go to Help > Updates and there you can see PSE13.1 update.
    Thanks,
    Anwesha

Maybe you are looking for

  • Photoshop CS2 for Win 7 won't recognize file type

    I scanned some images using Phtoshop CS2 and saved them in Photoshope as jpgs. But apparently photoshop interpretted the end of the file name that I typed as a file extension - so a file that was called Portrait-06.22.1999 - was saved as a "1999" fil

  • Adobe Air Distribution

    I work for a library in Michigan and I am using Kaspersky Security Center to Distribute Software/Updates for our network. I have a distribution license agreement with Adobe to distribute Air, Flash, Reader, Shockwave Flash. I am able to silently inst

  • Upgrading Domain Controller Questions

    Hello, we currently have 2 domain controllers in our environment, both with Server 2003 R2. We are looking to upgrade them one at a time to 2008 R2 but I have some questions.  Here's the environment: Server 1 (the one we are going to upgrade first):

  • Role designing in SAP

    Hi Experts, Please let me know who does role design in SAP? I mean who is responsible for role designing in an SAP implementation project? Whether he is BASIS or Functional consultant. Eg. To create a SD role for the business how come basis or securi

  • Documenting Joins in RPD

    Hi All, I want to document all Physical Joins present in RPD. Is there any way to do it instead of going through each and every join and documenting manually. Thanks