How Do I Resolve FileOpen Client Errors When Trying to Open a PDF in Acrobat X or Reader XI?

I am trying to open some pdf files received from a client that when I try to open them, I receive an error stating, "The FileOpen client has encountered an error. Please try to re-start Adobe Acrobat / Reader." A co-worker was able to open the same files with his version of Acrobat X Pro. I am not having success whether I use my version of Acrobat X Standard or Acrobat Reader XI; I get the same error with both application.
Any ideas how to resolve this.
Thank you.
Steve

FileOpen is a security add-on, which is needed to open some files. Not a part of Adobe software. Maybe you need to upgrade or report it: http://www.fileopen.com/

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