How do I resolve issues with missing layers when opening a Tiff file from Photoshop CS5.1?

I am downloading Tiff images from a partners website. After extracting the file and opening from Photoshop CS5.1 it's only displaying one of the original image layers. For example and image with two guys shaking hands in an office is only opening the clipped two guys and not showing the backgroud. The vendor says the files open fine on their end which leads me to believe its a download or photoshop issue. Any recommendations?

Thanks Curt... I don't think my explanation was clear. I'm downloading an image from an external webiste. The image downloads in a ZIP archive. After extracting from the Zip file, I go into photoshop and do file open. Only part of the image appears. It looks as if it's the top layer of a photoshop image but since I didn't build the image, I'm not certain it was built with multiple layers. Any ideas?

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