How do I restore from backup? Menu option gone

Hi,
I am stunned as I can't seem to find the option to restore my phone from a backup anymore. I know it used to be there, but can't seem to find it.
I need to be able to do it, as per my network provider, to get it unlocked as I am past my contract term. Their instructions were: backup your phone, restore from that backup and you are done.
Step 1 - done. Step 2 - Help??
Thanks in advance!
Svetlana

That's odd... I tried again, 10 minutes later and the option was back there. Apparently you just can't restore right after you sync

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