How do I restore ipod to original settings without getting error 9

Why do I keep getting an error 9 message when I'm trying to restore my ipod?

Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Above from:
http://support.apple.com/kb/TS3694

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