How do I restore when I can't switch off find iphone?

I have just upgraded to the iphone 6 plus, wanting to restore my old iphone 5 so I can sell it but because the sim is no longer active I can't turn off find my iphone to allow it to restore, any ideas to get around this please?

Log into your iCloud account on your computer and remove it from "Find my iPhone".
Follow this article: iCloud: Remove your device from Find My iPhone

Similar Messages

  • HT1212 forgot my iphone passcode and cannot restore because I can't turn off Find My iPhone in iCloud.

    Hi
    Please help with the subject matter:
    Forgot my iphone passcode and cannot restore because I can't turn off Find My iPhone in iCloud.

    What can I say...it's a brick..
    Visit your carrier and see if you can trade it in for a new phone..

  • I can not restore because I can not turn off Find my Iphone

    Hello,
    I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:
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    Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.
    I can not turn off Find my Iphone because my phone locked and I forgot the passcode.
    Anyone can help?

    Follow the steps above to remove it from the account, but then
    "After the device has been removed from the account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally. "
    See this tech note for the official statement:  http://support.apple.com/kb/TS4515

  • IPhone won't turn on, can't restore because can't switch off find my iPhone

    My iPhone won't switch on, past the apple symbol when pressing sleep/on and home button together. It will connect to iTunes but iTunes says it cannot restore without switching off find my iPhone. I tried deleting the app from the phone via iTunes but no success. Any ideas appreciated.

    Google "iphone dfu mode".
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  • HT201252 How do I restore my iPhone when I can't turn off find my iPhone

    My phone 6+ has completely frozen out.  It will turn on but there is a flicker at the top of the screen and no screen touching works.  So I can't get past the security screen.  No water damage, no magnet, not even dropped.  It just stopped working one day.
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    If it is powering up, and assuming it then connects to your wireless or wifi network, you can log into your iCloud account in a computer browser and remove it from your listed devices there.

  • HT1414 I forgot my password  I cant restore because I  can't turn off find my Iphone

    I forgot my password.  I can't restore the settings because I can't open the phone to turn off find my Iphone.  What can I do?

    If you have Find My Phone enabled then:
    Is Find My Phone turned on?
    You'll have to login to iCloud.com, from any computer, locate, then erase your phone. Once done, restore from backup, if you have one.
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  • Downloaded ios7 now iphone 5 completely locked. Can't restore because I can't turn off find my iphone. Help

    Worked fine for a couple hours. Now I can't swipe to unlock

    Hi there jolss, 
    Welcome to Apple Support Communities. 
    From what I gather, your iPhone 5 is disabled and it’s showing a blank black screen. Try plugging your device in and letting it charge for at least 10 minutes or resetting it as suggested in this article: 
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    If the issue persists, use this article as a guide for restoring the iPhone from recovery mode.
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Take care,
    -Jason

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    How can I turn off "Find My iPad" to restore to factory settings if screen is not working?  I can't get access to the apps on my mini pad.  I can see the device when I'm in iTunes.

    Try resetting the iPad by holding the home and power keys down until the Apple logo appears.
    Barry

  • How to decrypt data when you can't get the private key in Windows?

    I'm very confuse. My english is poor, but I try to say my question clearly.
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    http://msdn.microsoft.com/en-us/library/windows/desktop/aa387460(v=vs.85).aspx
    http://msdn.microsoft.com/en-us/library/windows/desktop/bb427432(v=vs.85).aspx
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  • I purchased the teacher and student lightroom 5. I put in my code and uploaded my evidence to show that I am a teacher. I am guessing it was sent through to someone. How do I know when I can use the software? I don't understand what to do next.

    I purchased the teacher and student lightroom 5. I put in my code and uploaded my evidence to show that I am a teacher. I am guessing it was sent through to someone. How do I know when I can use the software? I don't understand what to do next.

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  • I can't turn off find my ihone, always show "there was a problem when canceling the registration of this iphone with icloud" please help me. i can't restore my iphone before turn off find my iphone

    i can't turn off find my ihone, always show "there was a problem when canceling the registration of this iphone with icloud" please help me. i can't restore my iphone before turn off find my iphone

    If you are the original owner of the phone and know the Apple ID and password that were used to activate it originally, and if you have an existing backup to restore from, you can force it into recovery mode (which will completely erase it) and restore it as explained here: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support.  When you do you will encounter activation lock, and will have to provide the ID and password used to activate it originally in order to activate it again.  If you can't, you won't be able to activate and use it.

  • TS2446 how do i restore because i can;t remember  passcode

    how do i restore because i can;t remember  passcode

    This explains how to restore your device: http://support.apple.com/kb/ht1414.  However, if you are using iOS 7, you will have to force it into recovery mode to restore it, as explained here: http://support.apple.com/kb/ht1808.

  • HT1212 trying to restore my phone because forgot passcode and iTunes says I must turn off "Find iPhone" but since I can't get into my phone what do I do now?

    How do I Restore iPhone4s when iTunes is telling me to turn off "Find iPhone" but I can get into the phone because its disabled?

    Go to a computer or another mobile device.  Logon to iCloud.com with your Apple ID.  You can remove or erase your device from there.

  • HT1414 How can I turn off 'Find my IPad in settings if nothing is appearing on the screen ie cant navigate to Settings on the Ipad

    How can I turn off 'Find my IPad in settings if nothing is appearing on the screen ie cant navigate to Settings on the Ipad

    Hi Jim
    Thanks, held down the buttons and the apple logo appears in a flash, then nothing. Screen goes black.
    I am trying to restore the ipad through itunes, but it keeps telling me to turn off the find my ipad.
    Any other suggestions please??

  • I have forgotten my iphone 4s passcode but when i go to restore i am told to turn off find my iphone which i cannot access

    i have forgotten my iphone 4s passcode but when i go to restore i am told to turn off find my iphone which i cannot access

    The following gives instructions on how to turn off Find My iPhone from iCloud: http://support.apple.com/kb/PH2702

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