How do I retrieve the content of an "unknown" text message?

I received a picture text on my iPhone 5.  As I was replying/sending a text back, the sender sent another picture text.  I saw the 2nd picture briefly (a sec or two) before it turned into a grey bubble containing "UNKNOWN" inside it.  It was bizarre.  Now, I'm trying to figure out HOW to retrieve the information that got lost. I chatted with Apple Support and apparently they had no one how to get it.  Anyone know how?  Much appreciated!

Ask the sender to resend the picture.

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