How do I return this piece of *$&^?!?

Like so many others on the forums, I have bought a brand new Creative Zen (6GB) player only to be welcomed with a white screen and a useless product (might have guessed judging by my past experiences with Creative products). So, going on the suggestions on the forums for this problem, i.e. return it forthwith, I clicked on the contact support, chose my product, clicked on the "I think my player is faulty" link which displays this :
We're sorry, no matching solutions were found.
http://93.95.7.84/Servicesoft/Data/W.../dot-clear.gif
http://93.95.7.84/Servicesoft/Data/W.../dot-clear.gif
You may either search the Creative Knowledge Base again, Contact Support by e-mail, or return to the Customer Support Menu
Try using a query to locate the information you need
So I click on the "contact support" link only to be taken back to the same page I started at. Will someone please give me a link to contact support so I can get an RMA number and get a product which works for the money I paid for it.
Thanks.

TONE IT DOWN?!
Excuse me but I have bought 2 Creative products in the last few months (Fatality Headset and Zen MP3 Player) and both of them have failed and needed replacement, so not only have I paid for the products but now I have to pay postage to get a working replacement.
On top of that I visit these forums and try the solutions, none of which work, I visit your so-called "support" page to get support and instead get a load of solutions to problems I don't have. I click on a link which quite plainly says "Contact Us" and which gives no actual ability to contact the support department.
Perhaps you'd like to explain to me how I am being abusi've in buying a product and expecting it to work although with the history of Creative's products obviously this is hoping for a bit much.
On another post in this forum Richard advises another "paying customer" to phone the number given in the support directory of the CD, THERE IS NO SUPPORT DIRECTORY ON THE CD!!!
These two useless pieces of equipment will be the last product I buy from this woefully inadequate company.

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How do I return this piece of *$&^?!?

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