How do I scan with HP iPrint 3.0 on my HP photosmart premium c309g-m with my ipad2?

The scan option remains grey but I can scan wireless with my Microsoft Windows software, why not with my Ipad2 with HP iPrint 3.0?

Ronrdevries wrote:
The scan option remains grey but I can scan wireless with my Microsoft Windows software, why not with my Ipad2 with HP iPrint 3.0?

Similar Messages

  • OCR scan using PhotoSmart Premium C309g and Mac OS X 10.8.5?

    Greetings! I'm wondering if there's a way to scan text documents in an OCR format from my PhotoSmart Premium C309g to my Mac, which is running 10.8.5?
    When I updated to 10.8, I downloaded the required driver from the Apple store. It works well for photos, but not so well for text files. The "text" option is grainy and not very readable. The black-and-white option works better, but the text is still dim, regardless of how I manipulate the manual settings.
    I've seen responses that are three or four years old to a similar question relevant to earlier versions of Mac OS X, but I'm wondering if there's a work-around for 10.8?
    If not, can you tell me if the driver for 10.9 includes an OCR option?
    Thanks much!

    Hi krisc,
    Welcome to the HP Forums! I see that you are wondering how to scan text documents in an OCR format, using your HP Photosmart Premium c309g and Mac OS X 10.8.5. I am happy to help you with this issue!
    At this time there is no OCR software for this printer for Mac OS X 10.8.5 or newer. I would however suggest looking for Third-Party software that could possibly work, with Mac OS X 10.8.5, and this particular printer.
    Hope this answers your question, and have a great day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Issues with McAfee IPS and HP PhotoSmart Premium C309g-m performing port scan

    Trying to run a HP PhotoSmart Premium C309g-m printer wirelessly and connect to a laptop computer with Windows 7 32-bit operating system.  Printer is available for about 3 and a half minutes and then is blocked by McAfee because the printer is trying to perform a UDP port scan.  The IP address of the printer is blocked for 10 minutes and then becomes available again.  After about 3 and a half minutes, the printer IP address is again blocked by McAfee IPS for 10 minutes and the cycle repeats again.  Goes on all day.  Difficult to get any work done.  Anyone have a fix to stop the port scans?  Thanks

    Hello JWB46,
    Welcome to the HP Forums!
    I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
    How is this printer connected? Wireless or USB?
    Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • Scan problems with my HP Photosmart Premium C309g-m

    Hello
    I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m  printer.  Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background.  I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
    Anyone out there with an answer on how I can fix this?
    Thanks

    Hello JWB46,
    Welcome to the HP Forums!
    I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
    How is this printer connected? Wireless or USB?
    Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • Problem between (10.9) Mavericks and Photosmart Premium C310 series with the scan(ner)

    Hello,
    I have a serious problem with my Photosmart Premium C310 series with the scan(ner). I get a black image with white stripes (or an error 30) when I save my picture or my document on Mavericks (Mac OS X 10.9) installed yesterday.
    With Moutain Lion all was OK.
    My HP Scan is 2.4.3
    Model name : CN503B
    Serial Number : {Private Information Removed}
    An update is planned as soon as possible  ?
    Thanks in advance.
    Valorisa

    Hello
    Can you please advise what software you are using to scan ?  HP Scan app or Image Capture or Preview ??
    I think you are using HP Scan app, yes ?
    Did you know you can also scan using Preview or ImageCapture ?   You might try this as a test.  Make sure printer is turned on and available on same network as your Mac.
    Open up Apple's Preview app from your dock.  Under File menu, select "Import from scanner", you may have to do this twice to get printer to show up.     You should get a scan dialog window with many options to help you scan and save the file.
    Please let us know if this works, I'd like to know if the issue is with the HP scan software or something else. 
    If this reply helped you, please say thanks by clicking the blue Kudos star.
    I am an HP employee

  • Printing problem with HP Photosmart Premium C309g-m

    I'm running windows XP sp3 on all of my  machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts  to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

    I don't think there is anything wrong with the DSL modem HW.  There might be an issue with how print data is being routed though.
    Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page.  Open the printer's internal web page by browsing to its IP address.  Select Networking and then Wireless (802.11).  Under the IPv4 Configuration tab, select Manual IP:
    For Manual IP Address, use the existing printer IP address.
    For Manual Subnet Mask, use 255.255.255.0
    For Manual Default Gateway, leave blank.  This is important.
    Select Manual DNS Server:
    Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty.  This is important.
    Press Apply.
    Turn off the DSL modem, the printer and all computers connected to your network.  Wait 60 seconds then turn on the DSL modem and then turn on the printer.  Then turn on the computers.  See if this corrects the printing speed.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • Hp photosmart premium C309g-m - trouble scanning

    I have an hp photosmart Premium C309g-m - printer states scan saved but can't figure out how to print it

    Hello NancyDonohue,
    Welcome to the HP Forums!
    I understand when you scan a document to your computer, you would like a option to print. I will do my best to assist you! Please reference the Photosmart Premium C309G Manual here. The manual doesn't state you can perform this feature. It does states you can scan to, then reprint a photo.
    Sorry for the inconvenience.
    I worked on behalf of HP.

  • Extremely slow wireless printing with HP Photosmart Premium C309g-m

    I'm seeing extremely slow print speeds when printing wirelessly from a Mac or a Windows XP system to a new HP Photosmart Premium C309g-m printer. The printer begins printing immediately when I request a print, but it only prints one line. It will then take about 15 minutes to print the rest of the page, printing each line after a very long pause. Demo page printing doesn't exhibit this problem, only documents from programs like Word 2008, Safari and Firefox (tried firefox on PC and Mac) are affected.
    If I connect to the printer through a USB connection it prints fine, so this problem appears to be with wireless printing only.
    Printer: HP Photosmart Premium C309g-m
    Computer: Mac mini (Late 2009 model) (also tried a Windows XP laptop as a comparison, using latest drivers from HP's website)
    OS: Mac OS X 10.6.2 with all available updates installed
    Computer connection method: Wired Ethernet connection to wireless router
    Printer drivers: version 2.2.1 (Apple supplied, HP drivers never installed as system shipped with 10.6)
    Wireless router: Apple TimeCapsule (Early 2009) 1TB, running in a/n and b/g modes on 2.4 and 5GHz. TimeCapsule is in bridging mode as the DSL modem handles DHCP service
    Encryption: WPA2 Personal, no MAC filtering or hiding of the SSID.
    IP addressing scheme: All addresses are handed out by DHCP server with no reservations of any kind
    The TimeCapsule is sitting three inches from the printer and the printer indicates full signal. Connection of the printer to the wireless network and setup of the printer on the Mac went without a hitch. Only when printing a test document did we discover the problem. The wireless network is behaving as expected when accessing the Internet from both Mac and Windows devices (tested with a Dell laptop running XP and a MacBook running OS X 10.6.2), so I don't see any overall problems with the wireless network.
    Attempted remedies:
    1. Rebooting and powering off, waiting, powering on computer
    2. Resetting the print subsystem, turning the printer off and on again and reinstalling the printer
    3. Unplugging power from the printer and letting it sit for several minutes before trying to print wirelessly.
    None of these worked.
    This question was solved.
    View Solution.

    I don't think there is anything wrong with the DSL modem HW.  There might be an issue with how print data is being routed though.
    Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page.  Open the printer's internal web page by browsing to its IP address.  Select Networking and then Wireless (802.11).  Under the IPv4 Configuration tab, select Manual IP:
    For Manual IP Address, use the existing printer IP address.
    For Manual Subnet Mask, use 255.255.255.0
    For Manual Default Gateway, leave blank.  This is important.
    Select Manual DNS Server:
    Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty.  This is important.
    Press Apply.
    Turn off the DSL modem, the printer and all computers connected to your network.  Wait 60 seconds then turn on the DSL modem and then turn on the printer.  Then turn on the computers.  See if this corrects the printing speed.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • HP Photosmart premium c309g-m printer prints blank pages even with new cartridge

    I have an HP Photosmart premium c309g-m printer and I tried to copy a black and a color document. The printer goes through the motions but the page is blank. I have tried put a new black cartridge in and still prints a blank page.

    Thank you everyone who responded. I would like to let you know my printer is now up and working. It was so nice and helpful of you to respond with links and suggestions. I appreciate it.

  • HP Photosmart Premium c309g wireless network printing problem with 64bit Windows 7

    A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7.  Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network.  The problem will affect ALL the PCs on the network !
     Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC.  As soon as the Windows 7 PC is switched off, everything returns to normal. 
    The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
    Run services.msc from the Run command on the Windows 7 PC.  This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for  each.
    Scroll down the list until you see the HP Network Devices Support Service.
    Right click on it and select Properties to bring up the Properties window.
    Use the dropdown list to Change the Startup Type to Disabled.
    Once disabled, the printer will start to work normally.  HP are aware of this problem which may be unique to the 64bit version of Windows 7.

    Thanks but no luck... I tried it..... Got back from son's baseball game.. checked on printer - as in tried to have printer print something... nothing...   prior to going out I went ahead and deleted the 6  c309 print devices and reinstalled a new one and got the printer to work...  after the game it was back to ignoring print commands...  When I go to printers there again are 6 print devices for this printer - one titled HP Photsmart Premium C309 g-m... then 4 copies of that and then one version titled HP0AC58C (HP Photosmart Premium C309g-m).
    As I just finished writting that... the printer came alive and started printing some previous jobs... so maybe it helped - not sure but what about the 6 versions of print devices?   I just checked the statuses of all the versions and the default is offline... the various copies have different amounts in que but have a pending status of pending deletion...  When I tried to make one of the other copies the default printer - it errors out with  0x00000709

  • Photosmart C7280 -how do I scan and send a document or photo using windows7 home premium?

    I have a 7280 photosmart. I am older generation computer illiterate-please can someone tell me how to scan and send a document or photo using windows7 home premium (64)

    Hi scotka
    I know this is a few weeks ago but I see no one replied. You'll find information on how to scan in the manual (~ pg118). Any hassles just let me know....
    http://h10032.www1.hp.com/ctg/Manual/c01102249.pdf
    Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Hp photosmart premium C309g-m - trouble with scanner

    I scan the image but am not able to get it off of the 'scanner' window to the computer

    Try scanning from your Mac. Use Image Capture app in your Applications folder.
    Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I have a HP Photosmart Premium C309g-m printer and want to print a banner, but can't figure out how

    Is there a way to print a banner on my printer?
    Susan
    Central Oregon

    yes i moved them into a folder, but I not want them at all on my screen. Guess I return this and pick up a
    Zune HD
    less app's on that then ipod touch. thank you for the responce.

  • How do you scan multiple pages to my computer using a C5580 all-in-one printer

    how do you scan multiple pages to my computer using an HP Photosmart C5580 all-in-one printer?

    Hi @carolpaige 
    I would be happy to help you scan multiple pages. What operating system, and version do you have? Mac or Windows?
    You will need to save your files as PDF, and when you choose the PDF format you will see an option to have all scanned pages saved as a single file. Knowing your operating system will help me to provide you with more detailed instructions.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Photosmart Premium won't scan to Mac

    Since downloading Yosemite on my Mac I can't scan photos from the touch screen on my HP Photosmart Premium C310. I also am unable to scan from Preview or from Image Capture. If I try to scan by touching the scan icon on the printer, I get the following error message: "Scan problem: Try starting scan from computer. Refer to documentation for details." 
    I don't need any new updates for the printer or Mac (I checked). I have a solid network connection as well. I noticed that my Mac is no longer under Networked Computers on the printer but am not sure if that is related to the scanning problem?
    I have also reinstalled HP Software. 
    I am able to scan from System Preferences-->Printers & Scanners-->Scan-->Open Scan-->

    Hi,
    The solution provided for 10.10 is available via Apple Software Update, using any incompatible HP software which was not designed for your operating system may prevent the correct update from being installed and.
    Scanning from the front panel is not supported with the provided solution but only from teh software on yoru Mac:
    http://support.hp.com/us-en/product/HP-Photosmart-Premium-e-All-in-One-Printer---C310a/4023238/model...
    I suggest removing any incomatible HP software by going toapplications > Hewlett-Packard and following the HP Uninstaller.
    Once the unisntall completes go to System Preferences > Printers and Scanners and click the plus sign.
    Select your printer and select teh printer model instead the default AirPrint option within the Use drop Down menu, then you should be able to scan via Image Capture, Preview or from Printers & Scanners.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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