How do i send message only to intended client (Private Chat) ??

i need embed a live chat for customers where they can send their queries to Customer Care executive.
Customer care executive will respond to thier queries.
Now my requirement is to design a chat application in which i need to send message to the intended client only
Client and Customer Care executive will both use the Samev Web application to chat.
I can get the messages from client ,but how do i send message back to the intended client only ??
Please advice me if their is any good design strategy or technology which will fulfil my requierment.
Please guide me !!

Requirement is :
1. User first select the section , as per his queries
such as
a.Technical Support
b. Complaints.
c. General Queries
(for every section there are more than one Customer Care Executive's)
2. Now i have to first decide that to which Customer Care Executive(CCE) (thar are logged in ) i may redirect the user. The criteria is : Select CCE who is least busy.
3. The CCE is using the same web application to respond the Customers.
4. Now the Customer and CCE should have private conversation with each other
Regards

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Your're wrong on the overly sensitive part. I couldn't care less about android or some other stuff that you are comparing, what i do care about... enough to take the time to explain, is that your view on things colors the choices you make.
You clearly state your decision making process and the marketing is doing their work on you.
You think in terms of comparisons and competitors and that will always get you. The truth is, I'm glad Apple finally focused on how "something makes you feel" with iOS 7. There is so much truth in that one sentence!
There is so much noise out there about screen size, n core processors and price comparisons you can never get a good feel of what the product really is. By the time you figure out you were taken on a marketing hike, a new model comes out and the story starts all over again. (think of the nokia 40 megapixel camera, or the quad core samsung, those are exagerations to impress the consumer) Imagine the size of the jpg's on that phone, all those megapixels with the quality of a phone camera, ridiculous. Soon we will have 12-core phones with 7 inch screens, and people being led into thinking you can do everything on it, "one thing to rule them all", buy now! I saw a woman on the metro the other day with a 6' phone, I swear the thing was almost half the size of her head.
It's almost 2014 and you are complaining you can't send sms(which is a 25 year old technology by the way) with this new device. All your friends are using outdated tech and because you want to talk to them you want outdated tech too. Sms is insecure, easily snooped upon and recorded, the carrier charges for it and charges more for international sms, and so on... and on... internet chat has been free since the 1990s and it's about time it got free on our phones too.
Just forget about it. Enjoy other people taking the decisions, you can't take yourself, for you. Trust them, see if it fits, care about life, act emotionally when you "feel" like it. You deserve that, you are human, take the feeling home with you, share it with others.
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Trademann wrote:
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http://tinyurl.com/a7odey8
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http://support.apple.com/kb/TS4268
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http://support.apple.com/kb/HT3529
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http://www.apple.com/ca/ios/messages/
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http://support.apple.com/kb/HT5538
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http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
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http://tinyurl.com/a7odey8
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http://support.apple.com/kb/TS4268
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http://support.apple.com/kb/TS3510
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http://support.apple.com/kb/HT4245
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http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
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http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
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http://support.apple.com/kb/TS3970
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http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
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http://www.apple.com/support/systemstatus/
 Cheers, Tom

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How do i send message only to intended client (Private Chat) ??

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