How do I set up a text chat with Apple?

The Question is above

Hi Heath289,
Thank you for using the Apple Support Community. We have different support options available for different products; you can check the available support options here https://expresslane.apple.com/GetproductgroupList.action
All the best,
Sheila M.

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Update to kichat: FAQ 3 - How do I get Video and Audio Chats with PCs ?

kichat: FAQ 3 - How do I get Video and Audio Chats with PCs ?
(To Replace http://discussions.apple.com/thread.jspa?threadID=406147 if Accepted. )
How do I get Video and Audio Chats with PCs ? iChat FAQ 3 (Updated 7/12/2008)
Applies to iChat 2.x, iChat 3.x and iChat 4.x to any version of AIM on a PC before AIM 6.1
This piece is designed for those trying to connect Mac to PC for Video and Audio chats. Any iChat version Panther and up.
Glossary For This FAQ
This bit is designed for clarity.
Video is the sending and /or recieving of pictures and sound.
Audio is the sending and or receiving of sound only.
One-Way is the ablity to start either an Audio or Video chat from one end to a receipient who can not match your capabilities (or Vice Versa)
What is needed
At the Mac end
A Mac running OS 10.3.x and iChat AV ver 2.1 or 10.4 plus iChat 3 or Leopard and iChat 4
A DSL/Cable/Fibre (Broadband) connection of at least an up link speed of 256kbs.
An AIM , @mac.com or MobileMe (@me.com) account name.
(hosting Multiple person Mac to Mac AV chats requires higher specs and broadband uplink speed).
At the PC end
1 PC running windows XP (home or Pro). THIS A MUST
The AIM Standalone Application, currently at ver. 5.9 at this link. AIM (the Site) now call this version Classic and it cannot be Installed On Vista
Note: there is also Trillian which has a Pro version for $25 that can also Video and Audio chat. The Basic version just Texts and Audio Chats (AIM does not Audio chat)
Some need the aimrtc12.exe file from Here Mostly Earlier than XP or Pre Service Pack 2 XP versions of Windows
Note: It has been noted that this file is now apparently included in Windows XP after Service Pack 2 and above.
An AIM account/screen name (AOL or Netscape count as well)
Service Pack 2 info. This info will allow the PC user to enable AIM thorough the XP Firewall. The Windows Firewall did not exist as such before this
Between both of you.
At least one camera (Mac end)
A sound input device (the camera, if it has one is ok)
Your Buddies screen/account name in each others Buddy Lists
Other tweaks
For some people, using AIM on a PC, may also have to make sure their preferences (properties) are set in the AIM Buddy list, for their camera and /or Mic. (Tuning at Message 570)
This is an icon button lower right on the Buddy List marked "Prefs" (AIM 5.5). This leads to the Preferences. Drop down the list until you read Live Video. Click on this. In the new window that opens click the button that says Tuning Video and Audio. Follow the instructions in the wizard that opens up. Access in AIM 5.9 for this is in the My AIM menu at the top of the Buddy list and then Options
To Start
You should now be able to chat to each other.
If each of you has a camera it can be full Video , as described in the Glossary at the top.
To start from the Mac end, select (highlight) your Buddy with one click. His camera icon should be dark. Click on the icon near his name or the one at the bottom of the Buddy List. (You do not have to start a text chat).
To start from the PC end you need to start a text chat, then select the Video icon at the bottom of the chat window.
If one of you has a camera and the other has a Mic then you will be able to chat One Way but have sound will be both ways.
To start this type of chat from the Mac end you will have to go to the menu item "Buddies" and drop down to the item "Invite to One Way Video Chat"
To start this from a PC follow the directions in the pargraph above. You may need to change the tab to the incoming Video at the back of the two to see the Video. These tabs are added when the Video chat starts and the front one normally states you do not have a camera and shows a connection to buy one.
It is also possible to chat One Way if the other person does not have a Mic: replies will have to be typed in a Text chat.
No Camera and No Mic will cause iChat to End the chat with "No Data Received for 10 Secs"
Summary
For any sort of sound to a PC using AIM, (Talk in PC or Audio in iChat) the Mac will need a camera. The other person can have a Mic and then live chats with sound both ways and Pictures (Video) the other.
NOTE: At This Time It Is NOT Possible to Audio (sound only) between Mac & PC with AIM & iChat
Trillian Basic can Audio. Trillian Pro can Video and has a bigger picture and can do Full Screen.
Another explanation of the set up can be found Here about AIM 5.5 but is transferable.
And Also here
My Web Pages particularly all of Page 12: What if your Girlfriend Lives a Long Way Away ? have more information.
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
4:24 PM Sunday; December 7, 2008

kichat: FAQ 3 - How do I get Video and Audio Chats with PCs ?
(To Replace http://discussions.apple.com/thread.jspa?threadID=406147 if Accepted. )
How do I get Video and Audio Chats with PCs ? iChat FAQ 3 (Updated 7/12/2008)
Applies to iChat 2.x, iChat 3.x and iChat 4.x to any version of AIM on a PC before AIM 6.1
This piece is designed for those trying to connect Mac to PC for Video and Audio chats. Any iChat version Panther and up.
Glossary For This FAQ
This bit is designed for clarity.
Video is the sending and /or recieving of pictures and sound.
Audio is the sending and or receiving of sound only.
One-Way is the ablity to start either an Audio or Video chat from one end to a receipient who can not match your capabilities (or Vice Versa)
What is needed
At the Mac end
A Mac running OS 10.3.x and iChat AV ver 2.1 or 10.4 plus iChat 3 or Leopard and iChat 4
A DSL/Cable/Fibre (Broadband) connection of at least an up link speed of 256kbs.
An AIM , @mac.com or MobileMe (@me.com) account name.
(hosting Multiple person Mac to Mac AV chats requires higher specs and broadband uplink speed).
At the PC end
1 PC running windows XP (home or Pro). THIS A MUST
The AIM Standalone Application, currently at ver. 5.9 at this link. AIM (the Site) now call this version Classic and it cannot be Installed On Vista
Note: there is also Trillian which has a Pro version for $25 that can also Video and Audio chat. The Basic version just Texts and Audio Chats (AIM does not Audio chat)
Some need the aimrtc12.exe file from Here Mostly Earlier than XP or Pre Service Pack 2 XP versions of Windows
Note: It has been noted that this file is now just another link to the Standalone application. This might be an error by AIM or a newer version that includes the file.
An AIM account/screen name (AOL or Netscape count as well)
Service Pack 2 info. This info will allow the PC user to enable AIM thorough the XP Firewall. The Windows Firewall did not exist as such before this
Between both of you.
At least one camera (Mac end)
A sound input device (the camera, if it has one is ok)
Your Buddies screen/account name in each others Buddy Lists
Other tweaks
For some people, using AIM on a PC, may also have to make sure their preferences (properties) are set in the AIM Buddy list, for their camera and /or Mic. (Tuning at Message 570)
This is an icon button lower right on the Buddy List marked "Prefs" (AIM 5.5). This leads to the Preferences. Drop down the list until you read Live Video. Click on this. In the new window that opens click the button that says Tuning Video and Audio. Follow the instructions in the wizard that opens up. Access in AIM 5.9 for this is in the My AIM menu at the top of the Buddy list and then Options
To Start
You should now be able to chat to each other.
If each of you has a camera it can be full Video , as described in the Glossary at the top.
To start from the Mac end, select (highlight) your Buddy with one click. His camera icon should be dark. Click on the icon near his name or the one at the bottom of the Buddy List. (You do not have to start a text chat).
To start from the PC end you need to start a text chat, then select the Video icon at the bottom of the chat window.
If one of you has a camera and the other has a Mic then you will be able to chat One Way but have sound will be both ways.
To start this type of chat from the Mac end you will have to go to the menu item "Buddies" and drop down to the item "Invite to One Way Video Chat"
To start this from a PC follow the directions in the pargraph above. You may need to change the tab to the incoming Video at the back of the two to see the Video. These tabs are added when the Video chat starts and the front one normally states you do not have a camera and shows a connection to buy one.
It is also possible to chat One Way if the other person does not have a Mic: replies will have to be typed in a Text chat.
No Camera and No Mic will cause iChat to End the chat with "No Data Received for 10 Secs"
Summary
For any sort of sound to a PC using AIM, (Talk in PC or Audio in iChat) the Mac will need a camera. The other person can have a Mic and then live chats with sound both ways and Pictures (Video) the other.
NOTE: At This Time It Is NOT Possible to Audio (sound only) between Mac & PC with AIM & iChat
Trillian Basic can Audio. Trillian Pro can Video and has a bigger picture and can do Full Screen.
Another explanation of the set up can be found Here about AIM 5.5 but is transferable.
And Also here
My Web Pages particularly all of Page 12: What if your Girlfriend Lives a Long Way Away ? have more information.
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
9:19 PM Friday; December 12, 2008

Kichat: FAQ 3 - How do I get Video and Audio Chats with PCs ?

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
How do I get Video and Audio Chats with PCs ? iChat FAQ 3 (Updated 3/4/2009)
Applies to iChat 2.x, iChat 3.x and iChat 4.x to any version of AIM on a PC before AIM 6.1
See bottom section on AIM 6.5 and 6.8 on XP and Vista.
This piece is designed for those trying to connect Mac to PC for Video and Audio chats. Any iChat version Panther and up.
Glossary For This FAQ
This bit is designed for clarity.
Video is the sending and /or receiving of pictures and sound.
Audio is the sending and or receiving of sound only.
One-Way is the ability to start either an Audio or Video chat from one end to a recipient who can not match your capabilities (or Vice Versa)
What is needed
At the Mac end
A Mac running OS 10.3.x and iChat AV ver 2.1 or 10.4 plus iChat 3 or Leopard and iChat 4
A DSL/Cable/Fibre (Broadband) connection of at least an up link speed of 256kbs.
An AIM , @mac.com or MobileMe (@me.com) account name.
(hosting Multiple person Mac to Mac AV chats requires higher specs and broadband uplink speed).
At the PC end
1 PC running windows XP (home or Pro). THIS A MUST
The AIM Standalone Application, currently at ver. 5.9 at this link. AIM (the Site) now call this version Classic and it cannot be Installed On Vista
Note: there is also Trillian which has a Pro version for $25 that can also Video and Audio chat. The Basic version just Texts and Audio Chats (AIM does not Audio chat)
Some need the aimrtc12.exe file from Here Mostly Earlier than XP or Pre Service Pack 2 XP versions of Windows
An AIM account/screen name (AOL or Netscape count as well)
Service Pack 2 info. This info will allow the PC user to enable AIM thorough the XP Firewall. The Windows Firewall did not exist as such before this.
Between both of you.
At least one camera (Mac end works better)
A sound input device (the camera, if it has one is ok)
Your Buddies screen/account name in each others Buddy Lists
Other tweaks
For some people, using AIM on a PC, may also have to make sure their preferences (properties) are set in the AIM Buddy list, for their camera and /or Mic. (Tuning at Message 570)
This is an icon button lower right on the Buddy List marked "Prefs" (AIM 5.5). This leads to the Preferences. Drop down the list until you read Live Video. Click on this. In the new window that opens click the button that says Tuning Video and Audio. Follow the instructions in the wizard that opens up. Access in AIM 5.9 for this is in the My AIM menu at the top of the Buddy list and then Options
To Start
You should now be able to chat to each other.
If each of you has a camera it can be full Video , as described in the Glossary at the top.
To start from the Mac end, select (highlight) your Buddy with one click. His camera icon should be dark. Click on the icon near his name or the one at the bottom of the Buddy List. (You do not have to start a text chat).
To start from the PC end you need to start a text chat, then select the Video icon at the bottom of the chat window.
If one of you has a camera and the other has a Mic then you will be able to video chat One Way but sound will be both ways.
To start this type of chat from the Mac end you will have to go to the menu item "Buddies" and drop down to the item "Invite to One Way Video Chat"
To start this from a PC follow the directions in the paragraph above. You may need to change the tab to the incoming Video at the back of the two to see the Video. These tabs are added when the Video chat starts and the front one normally states you do not have a camera and shows a connection to buy one.
It is also possible to chat One Way if the other person does not have a Mic: replies will have to be typed in a Text chat.
No Camera and No Mic will cause iChat to End the chat with "No Data Received for 10 Secs"
Summary
PC end gets AIM 5.9 or Trillian Pro.
The PC end allows the app through the XP Firewall.
AIM 5.9 needs "Tuning" to Camera and Mic.
For any sort of sound to a PC using AIM, (Talk in PC or Audio in iChat) the Mac will need a camera. The other person can have a Mic and then live chats with sound both ways and Pictures (Video) One-Way.
NOTE: At This Time It Is NOT Possible to Audio (sound only) between Mac & PC with AIM & iChat
Trillian Basic can Audio. Trillian Pro can Video and has a bigger picture and can do Full Screen.
Another explanation of the set up can be found Here about AIM 5.5 but is transferable to AIM 5.9.
And Also here
My Web Pages particularly all of Page 12: What if your Girlfriend Lives a Long Way Away ? have more information.
<hr>
AIM 6.5 and 6.8 On Vista and XP
AIM 5.9 or earlier can not be installed on Vista.
AIM 6.5 and 6.8 use a new video codec with a description of "Real Time IM"
AIM have an FAQ page about this
Below the pics is this quote
What do I need to use Real-Time IM?
You and your buddy need to be using AIM® 6.8 or higher to use Real-Time IM. Unfortunately, Real-Time IM does not yet work with older AIM clients, iChat®, or AIM® for Mac®.
See items 5 through 13 on this page for alternatives including Web Browser based ones.
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
This is the 2nd version of this tip. It was submitted on Saturday; April 4, 2009, 9:52 PM by Ralph Jonhs (UK).
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

This is the one I have been wating for
http://discussions.apple.com/thread.jspa?threadID=406152
kichat: Look and sound great in iChat!
Ian's First FAQ
Also New Today
http://discussions.apple.com/thread.jspa?threadID=121775
kichat: FAQ 2 - How to get my router to work with iChat?
And
http://discussions.apple.com/thread.jspa?threadID=121665
kichat: FAQ 1 - What do I need to start in iChat ?
11:20 PM Thursday; March 16, 2006

How do I get Video and Audio Chats with PCs ?: FAQ 3

How do I get Video and Audio Chats with PCs ? (Updated 24/11/05) iChat FAQ 3
Applies to iChat 3.x and iChat 2.x
This piece is designed for those trying to connect Mac to PC for Video and Audio chats. Any iChat version Panther and up.
Glossary For This FAQ
This bit is designed for clarity.
Video is the sending and /or recieving of pictures and sound.
Audio is the sending and or receiving of sound only.
One-Way is the ablity to start either an Audio or Video chat from one end to a receipient who can not match your capabilities (or Vice Versa)
What is needed
At the Mac end
1 Mac running OS 10.3.x and iChat AV ver 2.1 or 10.4 plus iChat 3
A DSL (Broadband) connection of at least an up link speed of 256kbs.
An AIM or .Mac.com account name.
(hosting Multiple person AV chats requires higher specs and broadband uplink speed).
At the PC end
1 PC running windows XP (home or Pro). THIS A MUST
The AIM Standalone Application, currently at ver. 5.9 at this link.
Note: there is also Trillian Which has a Pro version for $25 that can also Video and Audio chat. The Basic just Texts and Audio Chats (AIM does not Audio chat)
Some need the file from item 2 Here
Note: It has been noted that this file is now just another link to the Standalone application. This might be an error by AIM or a newer version that includes the file.
An AIM account/screen name (AOL or Nescape count as well)
Service Pack 2 info. This info will allow the PC user to enable AIM thorough the XP Firewall.
Between both of you.
At least one camera (Mac end)
A sound input device (the camera, if it has one is ok)
Your Buddies screen/account name in each others Buddy Lists
Other tweaks
For some people, using AIM on a PC, may also have to make sure their preferences (properties) are set in the AIM Buddy list, for their camera and /or Mic. (Tuning)
This is an icon button lower right on the Buddy List marked "Prefs" (AIM 5.5). This leads to the Preferences. Drop down the list until you read Live Video. Click on this. In the new window that opens click the button that says Tuning Video and Audio. Follow the instructions in the wizard that opens up. Access in AIM 5.9 for this is in the My AIM menu at the top of the Buddy list and then, Options
To Start
You should now be able to chat to each other.
If each of you has a camera it can be full Video , as described in the Glossary at the top.
To start from the Mac end, select (highlight) your Buddy with one click. His camera icon should be dark. Click on the icon near his name or the one at the bottom of the Buddy List. (You do not have to start a text chat).
To start from the PC end you need to start a text chat, then select the Video icon at the bottom of the chat window.
If one of you has a camera and the other has a Mic then you will be able to chat One Way but have sound returned to you.
To start this type of chat from the Mac end you will have to go to the menu item "Buddies" and drop down to the item "Invite to One Way Video Chat"
To start this from a PC follow the directions in the pargraph above. You may need to change the tab to the incoming Video at the back of the two to see the Video. These tabs are added when the Video chat starts and the front one normally states you do not have a camera and shows a connection to buy one.
It is also possible to chat One Way if the other person does not have a Mic: replies will have to be typed in a Text chat.
Summary
For any sort of sound to a PC using AIM, (Talk in PC or Audio in iChat) the Mac will need a camera. The other person can have a Mic and then live chats with sound both ways and Pictures (Video) the other.
NOTE: At This Time It Is NOT Possible to Audio (sound only) between Mac & PC with AIM & iChat
Trillian Basic can Audio. Trillian Pro can Video and has a bigger picture and can do Full Screen.
Another explanation of the set up can be found Here
My Web Pages
Happy Chatting.
Ralph

Hi Ralph,
Just a type, you misspelled Netscape...
An AIM account/screen name (AOL or Nescape count as well)

How can I get a log of conversation with Apple Support Chat ?

How can I get a log of conversation with Apple Support Chat ? Case ID: 52****250
<Edited By Host>

The only way I know of is to copy the entire content of your chat window (while it is still active) and then paste it into a text document (or, if it is short enough to fit the window without scrolling, take a screenshot). Once you terminate the chat, the record is gone (as far as I know).

Text chat with Trillian users = DSL crash every time

Hello all,
I'm running iChat 3.1.8 (v445) on an iBook G4 running OS 10.4.9, with a Zyxel Prestige 600 series modem.
iChat works fine for me...until i begin text chatting with Trillian users. The result is always the same: The first time they chat with me, whether they initiate the chat or respond to my initiation, my DSL crashes. Once I wait for my DSL to cycle or switch to stealing my neighbors' wireless, it works fine for the most part, though I do experience periodic DSL crashes after the first crash.
Every single time. I've tested this with various friends, and it is only happening with Trillian users.
I've got my built-in firewall on, with ports 5060, 5190, 5297, 5298, 5678, and 16384-16403 open for both TCP and UDP.
I'm logging onto an AIM account on login.oscar.aol.com on port 5190.
TIA for any help offered.

Hi sbcreducer,
At one time it was possible to bring down a web server by many people getting organised and all trying to get the same page at the same time. This was called a Denial of Service attack (DoS)
Nowadays many modems and routers have protection against this even though you may not even be allowed by your ISP to run a web server from your end. (Your own web pages for instance)
This protection comes in about three main ways but essentially they monitor the amount of data coming to the modem or router (and request for a web page still means data in coming to make that request) and then cut the flow of data to stop you losing the internet connection.
One method is called Stateful Packet Inspection (SPI)
Another is Quality of Service (QoS) and lastly
Denial Of Service (DoS).
Now as to where this seting is on each manufacturers device is a bit of a guess.
In these pics at Port Forwarding.com of a Linksys, in the third pic of the Linksys you can see it in Gaming and Applications as a sub tab (near Port Forwarding but to the right)
On my Netgear it is on the WAN page and Called DOS.
On some Netgears it is on the same page of the Setup pages but called SPI
USing this site http://portforward.com/routers.htm you can look up your device.
Click on it.
At the next page select iChat from the list.
AT the next page it will tell you the default IP address the device is likely to use and the Default USer ID and Password so you can gain access to the set up pages via a web browser.
After that it a question of checking all the menu items to see if you have it.
Check anything that says Filters, and Firewalls as it can be regarded as a second level firewall, as well as the places I suggested above.
Not all device have this of course.
7:14 PM Friday; April 13, 2007

HT201060 How can I set up a new iPad with my 5 year old daughters iCloud address when it won't let me because I've allowed her to be part of my family on my iPad.?

How can I set up a new iPad with my 5 year old daughters icloud address when the new iPad won't let me cause I've made her part of my family group?

If you want to migrate your phone to a new iCloud account, start by saving any photo stream photos you wish to keep to your camera roll (unless already there) by opening your my photo stream album, tapping Select, tap the photos, tap the share icon (box with upward pointing arrow), then tap Save to Camera Roll. If you are syncing notes with iCloud that you want to keep, you'll need to open each of your notes and email them to yourself so you can later copy and paste the text into new notes created in your new account. Then go to Settings>iCloud, tap Delete Account, choose Keep on My iPhone and provide the password to turn off Find My iPhone. Then sign back in with a different Apple ID to create your new account and choose Merge to upload your data.

How do i set up the time capsule with only a wireless net work? it keeps asking me to plug in a cable and i do not have one.

how do i set up the time capsule with only a wireless net work? it keeps asking me to plug in a cable and i do not have one.

Are you using a v6 uitlity.. because it is a toy.. ??
Get v5 utility and then you can hold down the option key and select the right mode.
If you have lion, just install it.. For ML follow this.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.

How do I set up a wireless network with an AirPort Extreme base station and two airport extreme but between apple devices either by ethernet

How do I set up a wireless network with an AirPort Extreme base station and two airport extreme but between apple devices either by ethernet

This Apple support document provides good general information on configuring different types of neworks using multiple AirPort routers.
http://support.apple.com/kb/HT4145
In particular, you would want to focus on the information regarding a "Roaming Network"

How do I set up OpenDNS to work with my Time Capsule running 7.7.3 in Bridge Mode?

How do I set up OpenDNS to work with my Time Capsule running 7.7.3 in Bridge Mode?

Set up your "main" router to use the OpenDNS servers, and the Time Capsule will automatically pick up those settings. No configuration is needed on the Time Capsule.

How do I set my mouse to open with a double click

How do I set mouse to open files with double click instead of right click and enter open option every time ?

Open with a double-click is the default.
To get it to work properly, adjust the double-click speed [ Slow <---> Fast ] until your "natural" double-click motion is recognized as a valid Double-click.
Threshold set too fast and your natural motion will not be seen as a Double click.
Set too slow and things like an impatient second click for selection will be mistakenly seen as a double-click instead.

How do i get a live chat with apple support with no phone

My phone is dead, how do I get to have a live chat with apple support online?

You'll need to contact Apple support.
Go to:
http://www.apple.com/support/contact/
and Navigate through the options.
Eventually you 'll find you can setup a call to a landline if you wish, or get a chat session if a support person is available.

HT3529 how to do i send a text conversation with all the detail to my email?

How to do I send a text conversation with all the detail from my phone to my email?

Take a screen shot of the text. Hold the home/sleep button together for a sec. Then go to your camera roll and then email it to yourself.

How do I set up a text chat with Apple?

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