How do I set up CS5.5 educator edition pack when instructions do not match info on my CS5.5 package?

I have a 22-space alphanumeric product code for my Adobe creative suite 5.5 web premium package.
It does not have the 24-space alphanumeric code that is the product code sequence asked for when signing up for adobe procuct code approval. Adobe keeps asking for a correct code and I only have the one they gave me in the package, called a product code, but adobe keeps rejecting it.
Also, the program never loads correctly - it says this at the end of the 45-minute loading from the disc. That is getting awfully tiresome as well. I have everything closed as they request, and do not know how to turn off the virus protection which is windows defender.
Also, mine is a new teacher edition, and when I go to the page for getting my approval, it will not open that page. I have used Adobe products before with typical annoying hassle but always eventual success. So this really is perturbing.

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