How do I set up the rescue email for forgotten security question answers?

I have not been able to make purchases in the Apple Store because it asks for answers to security questions. I have forgotten those answers, therefore unable to access my account. It says to make a rescue email, but does not lead me to the right areas. What  should I do?

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(78111)

Similar Messages

  • HT5312 how do i set up a rescue email for my security questions?

    i have recently forgot the answers to my security questions and there is the option to reset them with a rescue email, which i dont think i have. does anybody know how to set one up?

    You need to ask Apple to reset your security questions; ways of doing so include going to support.apple.com/kb/HT5699 and picking a method for your country, and filling out and submitting www.apple.com/emea/support/itunes/contact.html.
    Setting up a rescue email requires correctly answering two of the questions.
    (96166)

  • HT5312 I can't seem to get the rescue email for my security questions to reset them plz help idk what to do :o

    Plz help me idk what to do

    If you aren't receiving the email (and you've checked the spam folder on your rescue email account as well as the inbox, and tried clicking the reset link again), or you don't have a rescue email address on your account (you won't be able to add one until you can answer your questions), then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • HT5312 Is the a solution for forgotten security questions linked to a long defunct rescue email address?

    Is the a solution for forgotten security questions linked to a long defunct rescue email address?
    Note:  There is no call center number for the country I am in.

    Click here and ask the iTunes Store staff for assistance.
    (98663)

  • Why am I NOT receiving the reset emails for my security questions?

    I've forgotten the answers to my apple id security questions, and am now unable to puchase any new music or apps because my settings require two step verification.
    Over the span of several months I have requested multiple emails to allow me to reset my security questions and I NEVER recieve them.
    Yes I have checked my :Spam, and Apple folder.
    I requested resets for both my apple id password and login and recieved those emails without problem, but not once have I recieved the reset email for my security questions!
    Can anybody help me with this, or do I really have to call and or go down to an apple store to sort this out?

    They are going to your Rescue email address, which is not the same as your Apple ID address. It is whatever you set it to be when you set up the account. You can contact Apple's Account Security Team as described here: http://support.apple.com/kb/HT5699

  • What do I do when the recovery email for my security questions doesnt exist anymore?

    What do I do when the recovery email for my security questions doesnt exist anymore?

    Forgot security questions:
    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.

  • HT5312 How do I set up the rescue email if I don't have one and can't remember security questions?

    How do I set up a rescue email...if I don't think I have one? I don't remember my security questions and I need them.

    You cannot and need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94200)

  • How do I set up a rescue email for my existing apple ID?

    The question is pretty self explanitory, but there is a long story that led me to this question. Basically I just got a new iPhone 5 on the second and iTunes keeps asking me to verify myself. So when I do, and I'm positive I'm answering the security questions correctly, it says that the answers are wrong. Also, it doesnt have the link under the answer boxes to send an email to my rescue email.....which pretty much led me here. Any help is greatly appreciated!!!

    You can't add or change the rescue email address until you can answer your questions, so see if the instructions on this user tip help you get them reset : https://discussions.apple.com/docs/DOC-4551
    When you've got them reset you can then add a rescue email address for potential future use :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.

  • Changing email for forgotten security questions?

    How do you change the email for your security questions if you no longer have that email address? And you do not remember your answers?

    You won't be able to change your rescue email address until you can answer your questions, if you can't remember your answers and don't have access to that email account then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to update rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How do I set up a rescue email for my Apple ID  so that I can reset my security questions?

    In order for me to edit my security questions, I need a rescue email for my apple ID. I cannot for the life of me figure out how to set up a rescue email, and its getting to the point where Im getting extremely frustrated. I just want to be able to purchase music on my iPhone again. HELP!

    Rescue Email and Security Questions
    http://support.apple.com/kb/HT5312
    Apple ID Manage Account
    Go to My Apple ID and click Manage your account."
    More Info here >  Frequently asked questions about Apple ID

  • How can I set up a rescue email for my account?

    I forgot my account security question answers and would like to try and set up a rescue email address to help me reset the answers to the security questions.

    1.  You will need to contact applecare support at 800-694-7466 - Ask for account security to reset your security questions..  Once you have reset your security questions, you will be able to access the "Password and Security" tab of the AppleID website, and can establish a rescue email.
    HTH

  • HT5312 what if I cant get into my rescue email for my security questions what can I do to change the email?

    Its asking for my security questions and I dont remeber them. So it sends it to an email adress which i dont use or have anymore I dont even know it I was like 10 when I made my account how do I fix this or change the email it sends the answer to

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do I change the email for my security question answers to be sent to?

    I've forgotten all my security question answers and deactivated my email they are being sent to. I have money on my account and don't want to open a new one. How do I change the email that the security question answers are being sent to?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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