How do I show an incident assigned smportal ?

Help,  I'm new in service manager 2012 sp1. 
I explain my problem is this: 
User1 opens an incident ticket through SMPortal service manager 
Help desk operator connects to the service manager console. 
The Help Desk operator verifies the incident and assigns it to system analyst user2. 
I wish the system analyst sees the incident opened by user1 into smportal. 
how can I do to show the incident analyst to user2 system through SMportal 
Someone with a good heart can tell me some method of resolution? 
Thanks.

I think you are asking how an analyst sees their assigned incidents in the smportal... Unfortunately, it is only an End-User portal. Analysts must logon to the console to see/work tickets. 
There are 3rd party companies which make analyst portals (web console): http://cireson.com/apps/analyst-portal/
If thats isn't what you're asking, and you're actually asking how user2 (and analyst) finds the ticket from within the console, they should navigate to the Assigned To Me view. 
- Slow is smooth and smooth is fast.

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