How do I shut down Firefox to install updates (turning my Dell desktop computer off & then on has no effect) ?

When I log on to Firefox a message appears "Update could not be installed. Make sure no other copies of Firefox are running on your computer"

Hi there dechonj,
I would recommend taking a look at the troubleshooting steps found in the article below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
-Griff W.
P.S. The iTunes media is kept in a separate location from the iTunes application, so it is unlikely that you music is damaged.

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