How do I sign in to business catalyst?

I'm trying to log in to business catalyst (I have a paid account)
Business catalyst tells me I have the wrong password.
It isn't wrong but it won't work.
So I clicked on 'lost password?' What other option do I have?
Up comes dialog window with my email in the box. Email address is correct.
I click on 'retrieve' and nothing happens.
I can't move forward, I can't move back -- I just sit there.
I need to sign in because I need to reactivate my Muse site. I had to deactivate it because it wouldn't publish after upgrade.
Wouldn't you think this would be simple? But somehow it isn't.
Sometimes I wonder if anything is ever simple.

I'm still not certain what the problem was but I can now sign in to everything using my user name and a single password.
Wish I could tell you more. I suspect a part of my problem came when Adobe was changing over to CS-6, but that is just a guess.
I wish these lists had a place for newbies. Maybe they do and I just don't know what it is.
Good luck to you.

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