How do I speak to a live person using the prepaid 888-294-6804 customer service line?

I am trying to port an old number to Verizon and apparently need to speak with a representative directly to do so.  I have listened to every option (I mean . . . I think?  There are a lot of menus to go through over and over) and I only ever get sent to an automated response which then directs me back to a previous menu.  If I push "0" or "#", I get "Let's try that again" and it repeats the menu.  If I try it enough times, it says "We are sorry you are having trouble.  Thank you.  Goodbye" and disconnects. 
The only workaround success I have had was using VW phone with a business account to get a rep and then get transferred over.  Except that I then got disconnected after being on hold for 10 minutes. 
Am I missing something?

Hey Pamela,
Your right...it's not good when you can't get a live person on the phone without having to reach out to people blogging their frustrations over the same thing. Absolutely the WORST customer service auto attendant EVER! To hang up on a caller because they dialed zero is just inexcusable. It tells me Verizon Wireless could care less if I received help.
Well thanks to Jeremy1129 I was able to finally reach a live person over the phone. And I'm sure those people hate their jobs because don't you think I expressed my complete dissatisfaction with trying to reach a live person over the phone.
Verizon is just too **** big.

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