How do I speak to a technician?

I need to speak to a technician.  My CS6 seems to have only partially downloaded, bridge is not connected to it and there are several applications on my Adobe Application Manager that I won't download and I don't even know what they are.  This has been going on for weeks and every time I try to contact Adobe I'm sent to a different page.  I have several projects that I need to work on and am having to do it in CS5 without the advantage of the upgrades to CS6. 

64 bit.  Tonight I finally spoke to a human who transferred me to the 'dedicated technical team'.  I was on hold for 1hr and 14min. without ever speaking to anyone.  I was given a case # and asked for a phone number to return my call if disconnected, but no one has contacted me. 

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