How do I speak to Openreach to find out why they a...

We have suffered loss of telephone and broadband service since August and have just been told we have to wait another 4 weeks for someone to look at it.
We first logged a fault with the line on 11th August which was indentified within a few weeks as a cable problem and a promise that Openreach would be working on it soon.. Since then the promises have continued to come week after week that Openreach are “working on it”, yet nothing actually ever happens. I cannot believe it can take so long to fix this issue with no temporary solution offered!! Does anyone know how to contact Openreach to at least get them to speak to the BT Escalation team (who by the way have been very sympathetic and responsive)?
We are now at wits end, we depend on the Broadband service for work and keeping in contact with family in Canada.
Thanks

I would ask the forum mods to help they work for BT and seem to work wonders when all else fails don't expect instant answer
Contact Mods at
[email protected]
include a link to this topic account number and phone number
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

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