How do I speak to someone at apple support

I have just purchased Mountain Lion and it won't download. I have contacted apple support and keep getting emails telling me i have missed the phone appointment whilst I am sitting by both phones.
Is there a contact number that actually works for any part of apple support. I am in the UK.
Hope someone can help.

Try turning off  the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
If you have anit virus software installed, you may need to disable that befofe downloading media from the App Store.
Email form to contact Apple here > Apple - Support - Mac App Store - Contact Support

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