How do I start Cs6 Master Collection if I keep getting a pop-up?

I have Windows 8.1 and have the Adobe CS6 Master Collection on a disk. I uploaded it to a computer some time ago but the hard drive crashed, so I am trying to upload it to a second computer. I have tried both the disk and downloaded the free trial but both times I try to start it up I get a pop-up that says "Installer failed to Initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem." When I click on the provided link I am taken to the following page that leads nowhere: http://www.adobe.com/support/loganalyzer/
Honestly? How do I fix this??

Grantlee3000 the Adobe Support Advisor has been discontinued.  Instead you will want to review the PDApp.log to determine why the installer is failing to initialize.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret your installation log files.  You are welcome to post any specific errors you discover to this discussion.

Similar Messages

  • How do I uninstall CS6 Master Collection and install CS6 Illustrator?

    I have downloaded the complete CS6 Master Collection trial, yet I would like to try the applications individually instead.
    I haven't yet started the trial.
    How do I uninstall CS6 Master Collection and install CS6 Illustrator?

    Yes installing only the Illustrator trial would use the trial for Illustrator.  If you have installed the Master Collection though then your trial of Master Collection has already begun.  I would recommend using the remainder of your Master Collection trial for the moment.

  • How to install Adobe CS6 Master Collection

    How to install Adobe CS6 Master Collection to my computer because i buy the program and i don't know how to use and install the program

    You can do a platform swap
    Order product | Platform, language swap

  • How to upgrade to CS6 Master Collection

    I am a registered user of CS5.5 Master Collection.  I want to upgrade to the latest CS6 Master Collection.  I do not want to subscribe to the CC.  How can I do this?  Thank you.

    COLawrence1947 you can purchase the upgrade to CS6 Master Collection at Creative Suite 6.

  • CS6 Master Collection reverted to trial

    I have been running a purchased (on DVD) copy of the CS6 Master Collection for many months without a problem. I had Photoshop open this morning. When I opened Illustrator I got a dialog box from the Application Manager saying that Sign In Is Required to register my trial with my Adobe ID.
    How do I get Application Manger to recogized my licence for the Master Collection?
    I am running MacOS 10.7.4 and I have restarted a few times.

    I have a similar problem with CS6 Master Collection running on Windows 7. I purchased the CS6 Master Collection DVD for Mac and Windows in May 2013. Everything has been working fine for 6 months. Then in November, I can no longer run any of the Adobe CS6 applications under Windows 7. Everything still works fine on Mac OS X 10.9.
    When I start a CS6 application under Windows, I get the following message.
    Sign In Required
    We will now register your trial to your Adobe ID.
    Any ideas why CS6 would suddenly require me to register after I've been using it for 6 months?
    User "ProDesignTools" suggested two solutions:
    > Guessing the problem was either this:
    > http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.htm l
    > or this:
    > http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    I looked at the first link. The issue seems to be with running the product for 30 days. However, I have been using the product for six months without any issues.
    Will I need to install the entire CS6 Master Collection again, just to get the licensing to work properly?
    I also looked at the second link. I don't have a Creative Cloud membership. Will I need to install the Adobe Application Manager to get the license working again?

  • Error 110 on download assistant downloading korean cs6 master collection

    Error 110 on download assistant downloading korean cs6 master collection
    I am using windows 8, 64bit.
    I am trying to download adobe cs6 master collection in Korean.
    But when I try to do it, it does well untill about 3/4, and stops. (Error communicating with Adobe.com (Error 110).)
    So I downloaded on all of the computers I have, (two windows 7s) and they also stopped at about 3/4
    I tried to fix this problem with this link solution 1:
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    But, It didn’t work.
    However, when I downloaded The engligh version, It worked!
    How can I download CS6 Master Collection in Korean?

    Try this:
    Direct Download Links for Adobe Software
    Mylenium

  • I've downloaded CS6 Master Collection but only see The Photoshop icon.  I can't seem to find the other programs, except on "uninstall programs" How do I open and run the others?

    I've downloaded CS6 Master Collection but only see The Photoshop icon.  I can't seem to find the other programs, except on "uninstall programs" How do I open and run the others?

    How about you give us some real information.
    Did you install the software? What operating system?

  • I want to purchase the Adobe Creative Suite cs6 master collection. How much will it be? and how do you purchase it?

    Hi,
    I want to purchase the Adobe Creative Suite CS6 master collection (not the creative cloud) that contains Photoshop, Illustrator, Indesign, Adobe Bridge, Dreamweaver, Flash, After effects, Adobe Premiere Pro.. etc. and I think this is the bundle that I'm looking for.
    I want to know how much would it cost, and how would I purchase the Adobe cs6 softwares (from a store or online)?
    I prefer to have the actual CD/DVD of the adobe cs6 bundle, would that be possible?
    or do you have to download it online and get the serial number online too?
    Thank you

    I prefer to have the actual CD/DVD of the adobe cs6 bundle, would that be possible?
    or do you have to download it online and get the serial number online too?
    It's download only these days.
    Adobe to Stop Selling Boxed Versions of Creative Suite Software | ProDesignTools
    Are you aware that CS6 is superseded by the Cloud and there will be no further updates to CS6? i.e. You'll be buying outdated software

  • How do I get the CS6 Master Collection discs mailed?

    I am waiting for the CS6 Master Collection - I purchased the CS5.5 upgrade within the window for the free CS6 upgrade, however I need to have the discs shipped. My download speed would take days. How do I proceed with this once the software becomes fully available? Thanks.
        Joseph W. Bourke
        Warner, NH

    Thanks both Steve and Bob -
        I was kind of being patient, knowing that the freebie upgrades would probably be a bit low in the Adobe pecking order. I'll be patient a while longer. Since I just installed the CS5.5 Master Collection, then spent a couple of days updating settings, plugins, etc., I'm not looking forward to doing it all again with CS6 - except for some of the new features I'm dying to try out.

  • Preinstalled Adobe cs6 Master Collection has no access to product registration, how should I go about reinstalling?

    I recieved a laptop from a friend that had Adobe cs6 Master Collection on it, seemingly activated (no trial timer in sight). the problem is, i plan on reinstalling windows and would like to keep this $2000 collection of software, but i cannot find the activation key (the product registration information is seemingly not available, along with deactivation and updates) , or anywhere to download an installer. how would i go about finding the activation key, and then where can i find a copy of the master collection to download and install with said key?

    If the original owner did not formally transfer the license for the software, the key/ registration is most likely still under his/her ownership in his/her Adobe account, and you have no rights to use it nor to reinstall it on any machine you own, including the one you received.  It will be the responsibility of your friend to deal with this.
    Reselling Adobe Software
    http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

  • Re-installation on new formatted drive. How to de-activate previously installed CS6 Master Collection?

    Greets.
    I had my entire CS6 Master Collection installed and activated with Adobe servers - but main drive died.
    Now I have a newly formatted drive with a fresh Win7 installation on it. I wish to re-install my entire CS6 collection again.
    As far as I recall, we have to DEACTIVATE all our installed softwares BEFORE activating any newer installations?
    If so, since I did not de-activate the softwares from my dead drive (which I cannot access now anyway) - how can I de-activate it now? I see no option to do so on my online account.
    Can anyone advise please.
    If a Customer Service Rep is reading this - can you please DE-ACTIVATE all my CS6 Master Collection softwares please - so I can re-install them again.
    Many thanks.

    You need to contact Adobe Support thru chat and ask them to reset your activations - you will need the serial number.
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
    You are allowed to have two activated installations, so if you are waiting for the weekend to pass to get their attention, you can install and activate as long as you only had the one activation used so far.  When they reset the activations you can reactivate again afterwards (or deactivate the new one yourself ahead of chatting with them).

  • How do I install the cs6 master collection on an iMac?

    I have an adobe cs6 master collection disc. I tried installing it on my iMac and all I see is a bunch of weird folders with names like styles, templates, textures, legal, library, main. I don't see where the actual Adobe programs to install are. I followed the instructions to get the serial number, but I don't even see where I am supposed to enter the serial number. Can anybody help me?

    Download CS6 products
    Mylenium

  • How long i am allowed to use Adobe CS6 Master collection ( Students and Teachers edition ) ?

    I planned to buy Adobe CS6 Master collection ( Students and Teachers Version ) but i have a some confusions.
    1) If i bought the software with an adobe reseller ( a boxed product of adobe master collection CS6 - students and teachers edition ) and obtained a serial number with it, will i be able to use the software for more than one year or three years once it is activated ?

    There is no serial number in retail boxes of S&T, just a verification code and that needs to be properly registered to obtain a serial number - now. After that you can reinstall and reactivate the stuff until the day the Adobe servers fall apart or run out of electricity or Adobe changes their policies.
    Mylenium

  • How to Recover CS6 Master Collection Serial Key?

    Hi,
    I have CS6 Master Collection installed on my old computer and wish to obtain the license key used on it.
    I no longer have the email address I registered it with or any of those sort of things.  all I have is my old computer with the licensed version installed on it.
    Is there a way to get the serial key so I can use it on my new computer?
    Note: Both computers are running Mac OSX.
    Thanks,
    Aden

    If you installed it and activated it you serial can be retrieved from your products on Adobe.com.  Sign in there and use the link and then click on the product you want to view your key for. https://www.adobe.com/account/my-products-services.html

  • HOW TO UN LICENSE CS6 Master Suite on a COMPUTER that no longer has CS6 it on it

    HOW TO UN LICENSE CS6 Master Suite on a COMPUTER that no longer has CS6 it on it.
    Hello,
    i own CS6 Master Suite and have uninstalled it from my current macbook pro.
    now i would like to install it part (Ai, iD, Ps) on a work station i use from time to time.
    it wont let me install, i get a message i have it on another computer and i need to un license or on register the machine?
    cant seem to find any other solution other than enterprise....
    i own my own software and own creative suites from CS3 - CS6 Master Collections.... and now subscribe to Adobe CC....
    any thoughts?
    Cheers,
    Kai Buskirk

    Activation and Deactivation of Adobe CS6 Master Suite from a computer no longer needing an instalation or licence to use.
    Uninstalling software does not deactivate it.
    http://kb2.adobe.com/cps/100/1008779.htmlTry this first
    If you get a "too many activations" error on a second computer, try deactivating on the first computer by choosing Help > Deactivate. For more solutions, see Activation and Deactivation.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    A single license for Adobe software lets you install the software on two computers. However, you can use the software on only one computer at any given time.
    If you want to install the software on a third computer, deactivate the software on the computer on which you will no longer use the software. Then, activate the software on the new computer.
    Uninstalling software does not deactivate it.
    Please follow these steps, if there is any issue: call adobe
    Step 1 - Launch the any CCM software on 3rd machine, it will give you 2 options “License this software” and “Start Trial” – Select “License this Software”.
    Step 2 – Enter Adobe ID, password and Sign in.
    Step 3 – Now you will get the prompt – Maximum Count Exceeded and you will get 2 button “License this Software” and “Continue” – Make sure you select“Continue”.
    Step 4 - Enter Adobe ID, password and Sign in.
    Step 5 – Now you get the prompt – Subscription Activation failed – Close the window
    Step 6 – Launch the software again the click on “License this software” and sign in
    ok... if you did not deactivate befor uninstalling and using the CS cleaning tool....
    you need to chat with Adobe.... go to your adobe account...
    Adobe CS6 Istalation Instance Counter REset (Thanks Bob!)
    In your Adobe Account Navigate Here>>
    Home
    Support
    Support Portal
    Customer Support Portal
    at the bottom of the support portal there is a a chat link.....
    click the Chat Now button!!!!!! they are very attentive .....
    Still need help?
    Chat now
    Support agent is available
    and get an account install counter reset... ((Thanks Bob) fixed in less than 1 hour...)
    Cheersom
    Kai Buskirk
    StudioX
    [email protected]

Maybe you are looking for