How do I stop an e-mail address from going into junk

I have an e-mail address that is in a filter and that filter is supposed to run BEFORE the junk filter. However, every single e-mail from that e-mail address is going into the spam folder.
How do I get Thunderbird to:
1. Respect the filter that is supposed to run BEFORE the junk filter?
2. Stop putting the e-mail address in the Span folder. I have marked the e-mails from this e-mail address MULTIPLE time as NOT junk and that does NOT have any affect.
Thanks for any help.
Dennis

DougMcNutt
Please post an image of the filter.
re :Such messages never get to my filter unless I do something like "run filters" on the junk window.
So the message is auto moved to Junk before your filters are applied.
If the message is in Junk then your filter will not work because filters only work automatically on new messages in the Inbox.
Check your filter.
It must say 'Filter before junk classification'.
Also, as in my previous response, you must set up your Junk Controls correctly, so that email addresses in selected address books are set as a whitelist. For this to apply to that particular email address, you must have that email address in a selected address book.

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