HOW DO I STOP ILLUSTRATOR CS6 FROM CRASHING?
everytime I use illustrator and i'm working on a piece, illustrator suddenly stops working and I have to close down the program. This keeps on happening and I am losing so many projects, because when I start working on them, it crashes. and even WHEN I save, i still lose a lot of data and have to start from square one. Please, please if anyone knows what I can do to stop Illustrator from crashing constantly it will help alot.
not to be rude, but if you Do have the same issue, don't just repeat it here in this forum. if you got the answer, answer the question so that OTHER people who are having similar problems can fix this.
I use a Dell Precision T1700 Tower
Windows 7
FOUND IT! thank you so much!!! this is the crash error!
Faulting application name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0xc00000fd
Fault offset: 0x000000000002206e
Faulting process id: 0x518
Faulting application start time: 0x01d076368bb9cad7
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 472fc46c-e22b-11e4-88bc-3417ebc95c6f
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Application Error
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Faulting module name: AcroRd32.exe, version: 11.0.1.36, time stamp: 0x50d0b932
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Can someone please tell me how to stop my CS6 from crashing? HELP!!
(FYI, I am a real novice on the software side of all this, so if you can help me in very simple terms, I'd really appreciate it!)
I am at my wit's end...and I had a very short wit to begin with! CS6 keeps crashing WITHOUT ANY PREVIOUS WARNING on me-- and taking the whole computer with it-- whenever I've been working in CS6 for 20-25 minutes. By crashing, I mean that first CS6 freezes, then I get a completely blue screen. CS6 crashes whether I edit direcctly from it, or if I go into it from Lightroom (Version 4.1).
When I reboot and eventually go back to CS6, my work from all but the last 10 minutes will have been saved.
I never had this problem-- with the same computer, pentab, OS, etc.-- with CS5. I did have this problem when I installed the trial version of CS6. (I now feel stupid for even buying CS6, but at the time I thought just the Trial Version was buggy.)
I have tried uninstalling every morsel of code related to my Wacom Bamboo tablet, and that didn't stop the crashes. I have uninstalled and re-installed CS6, and that didn't help. I have updated Windows and all CS6 applications, and still the crashes persist. I even tried calling Adobe for help, but after four and a half hours on hold, I had to give up.
Thank you so much for any insights into my problem that you might be able to share!
Background: I have Windows 7 Home Premium; Service pack 1. Computer: Intel i7-2820QM with a [email protected]; 16 GB RAM; 64-bit Operating System.
System Information (perhaps more than you'd want to know?), as reported by my version of CS6:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2294 MHz
Built-in memory: 16364 MB
Free memory: 12744 MB
Memory available to Photoshop: 14746 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GT 555M/PCI/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Video Card Number: 1
Video Card: NVIDIA GeForce GT 555M
OpenCL Unavailable
Driver Version: 8.17.12.6594
Driver Date: 20101129000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 555M
Video Card Memory: 3072 MB
Video Rect Texture Size: 16384
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Anne\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 581.4G, 254.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins: I LEFT THIS LIST OUT(Will report it if you need to know)
Optional and third party plug-ins:
Photoshop Touch 10.0
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE>> then I get a completely blue screen.
That probably means that you're not looking at a bug in Photoshop, but a problem with a driver - and the most likely cause would be your video card driver.
And sure enough, your video card driver is almost 2 years out of date.
Please go to NVidia's website and get the latest driver - then follow their directions for installation (so you don't get bits of old driver left over). -
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Process: AdobeAcrobat [513]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.06 (11.0.06)
Code Type: X86 (Native)
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User ID: 501
Date/Time: 2014-02-08 15:48:08.906 -0500
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VM_ALLOCATE 0000000000001000-0000000000064000 [ 396K] ---/--- SM=NUL
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objc_msgSend() selector name: retain
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x034164a4 objc_msgSend + 20
1 com.apple.Foundation 0x0360ad30 -[NSObject(NSDelayedPerforming) performSelector:withObject:afterDelay:inModes:] + 305
2 com.apple.imageKit 0x0d352691 -[IKDeviceBrowserHandler deviceBrowser:requestsDeselectDevice:] + 77
3 libobjc.A.dylib 0x0342c2af -[NSObject performSelector:withObject:] + 70
4 com.apple.ImageCaptureCore 0x0f2218b0 -[ICMasterDeviceBrowser handleNetworkDeviceRemoved:] + 394
5 com.apple.Foundation 0x035ec692 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
6 com.apple.CoreFoundation 0x046de7e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
7 com.apple.CoreFoundation 0x045c03fb _CFXNotificationPost + 3435
8 com.apple.Foundation 0x035daebf -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
9 com.apple.ImageCaptureCore 0x0f22c1bb -[ICScannerDevice handleImageCaptureEventNotification:] + 425
10 com.apple.Foundation 0x035ec692 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
11 com.apple.CoreFoundation 0x046de7e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
12 com.apple.CoreFoundation 0x045c03fb _CFXNotificationPost + 3435
13 com.apple.Foundation 0x035daebf -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
14 com.apple.ImageCaptureCore 0x0f1ebfe6 -[ICCommandCenter handleNotificationEvent:replyEvent:] + 712
15 com.apple.ImageCaptureCore 0x0f1ec90e -[ICCommandCenter handleMachMessage:] + 377
16 com.apple.Foundation 0x036488b7 __NSFireMachPort + 415
17 com.apple.CoreFoundation 0x046362c8 __CFMachPortPerform + 440
18 com.apple.CoreFoundation 0x046360f5 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 53
19 com.apple.CoreFoundation 0x0463605b __CFRunLoopDoSource1 + 523
20 com.apple.CoreFoundation 0x04626822 __CFRunLoopRun + 2130
21 com.apple.CoreFoundation 0x04625d5a CFRunLoopRunSpecific + 394
22 com.apple.CoreFoundation 0x04625bbb CFRunLoopRunInMode + 123
23 com.apple.HIToolbox 0x0875fe2d RunCurrentEventLoopInMode + 259
24 com.apple.HIToolbox 0x0875fbb2 ReceiveNextEventCommon + 526
25 com.apple.HIToolbox 0x0875f98d _BlockUntilNextEventMatchingListInModeWithFilter + 92
26 com.apple.AppKit 0x021d55a9 _DPSNextEvent + 1602
27 com.apple.AppKit 0x021d4ad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
28 com.apple.AppKit 0x021c735c -[NSApplication run] + 727
29 com.adobe.Acrobat.framework 0x000731e2 0x6a000 + 37346
30 com.adobe.Acrobat.framework 0x0007195f RunAcrobat + 307
31 com.adobe.Acrobat.Pro 0x00064ed5 main + 91
32 com.adobe.Acrobat.Pro 0x00064e71 start + 53
Thread 1:: Dispatch queue: NSOperationQueue 0x7ce0e9d0
0 libsystem_kernel.dylib 0x05505b76 __semwait_signal + 10
1 libsystem_c.dylib 0x0545a05b nanosleep$UNIX2003 + 219
2 com.apple.Foundation 0x03672641 +[NSThread sleepForTimeInterval:] + 170
3 com.adobe.Acrobat.framework 0x00e6b4c1 0x6a000 + 14685377
4 com.apple.Foundation 0x035dffec -[__NSOperationInternal _start:] + 702
5 com.apple.Foundation 0x035dfd21 -[NSOperation start] + 71
6 com.apple.Foundation 0x035dfc48 __NSOQSchedule_f + 50
7 libdispatch.dylib 0x05356e21 _dispatch_async_redirect_invoke + 158
8 libdispatch.dylib 0x053523a6 _dispatch_client_callout + 50
9 libdispatch.dylib 0x05354467 _dispatch_root_queue_drain + 257
10 libdispatch.dylib 0x05355732 _dispatch_worker_thread2 + 39
11 libsystem_pthread.dylib 0x055fddab _pthread_wqthread + 336
12 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x05506992 kevent64 + 10
1 libdispatch.dylib 0x053548bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x05354556 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x05500f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0550016c mach_msg + 68
2 com.apple.CoreFoundation 0x04626f69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x04626541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x04625d5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x04625bbb CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x0237ef18 _NSEventThread + 283
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x05506976 kevent + 10
1 com.adobe.Acrobat.framework 0x0147ecd1 0x6a000 + 21056721
2 com.adobe.Acrobat.framework 0x013ddd6f 0x6a000 + 20397423
3 com.adobe.Acrobat.framework 0x013da7e5 0x6a000 + 20383717
4 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
6 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 13:: CVDisplayLink
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x091fe540 CVDisplayLink::runIOThread() + 936
4 com.apple.CoreVideo 0x091fe180 startIOThread(void*) + 159
5 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
7 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x7eef8cb0 ecx: 0x03432160 edx: 0x0000030e
edi: 0x0360ac10 esi: 0xbff99958 ebp: 0xbff99a08 esp: 0xbff9989c
ss: 0x00000023 efl: 0x00010202 eip: 0x034164a4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000001
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x64000 - 0x64fff +com.adobe.Acrobat.Pro (11.0.06 - 11.0.06) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x6a000 - 0x2013fe7 +com.adobe.Acrobat.framework (11.0.06 - 11.0.06) <AC8EA313-1D4C-344E-9595-6F9F4633FE66> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x21ae000 - 0x2dc9ff3 com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x3357000 - 0x33a8ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x3409000 - 0x340afff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x3412000 - 0x35ba4af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x35d8000 - 0x3903ff6 com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x3a9c000 - 0x3aaaff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x3ab1000 - 0x3c03fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x3c10000 - 0x41e5ff7 +com.adobe.AGM (AdobeAGM 4.28.134.1 - 4.28.134.1) <4EE50823-6517-3CEE-8154-05D8AE487BE8> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x4250000 - 0x426eff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x4274000 - 0x4571ffb +com.adobe.CoolType (AdobeCoolType 5.11.135.1 - 5.11.135.1) <36BDB79D-825C-3144-88D5-D9A26F756621> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x45a3000 - 0x45a3fff com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x45ac000 - 0x45acfff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x45b0000 - 0x47b2ff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x48ee000 - 0x48eefff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x48f8000 - 0x496dffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x499d000 - 0x4b49ff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x4c00000 - 0x4c55ff7 com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x4c88000 - 0x4ef5ff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x5019000 - 0x5130ffb com.apple.WebKit (9537 - 9537.73.11) <74634980-1AC4-3874-9BC2-72E1ED8FB534> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x51e6000 - 0x51feff7 com.apple.ScriptingBridge (1.3.1 - 63) <6A12D8A2-A60D-3304-B3A8-DFE3901CC94A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x520e000 - 0x520efff com.apple.quartzframework (1.5 - 1.5) <5BB3FDD4-4727-3D1B-9582-C96F36DA1542> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x5212000 - 0x527bfff com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x52ad000 - 0x52b1ffa libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x52b7000 - 0x52c2ffb libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
0x52d0000 - 0x52d5ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x52e1000 - 0x52e9fff libcopyfile.dylib (103) <1B1484BD-08B6-3BA9-94CA-A7C24B610EB3> /usr/lib/system/libcopyfile.dylib
0x52f1000 - 0x5341ff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
0x5351000 - 0x5369ffd libdispatch.dylib (339.1.9) <6249BAE5-044F-3A7A-9CCC-03FF7E6B405B> /usr/lib/system/libdispatch.dylib
0x537d000 - 0x5380fff libdyld.dylib (239.3) <729B32AC-EEE2-3739-8CE3-F90838D51906> /usr/lib/system/libdyld.dylib
0x5388000 - 0x5388fff libkeymgr.dylib (28) <1B097DEA-011E-3B1C-86D5-6C7FAD5C765A> /usr/lib/system/libkeymgr.dylib
0x538e000 - 0x5396fff liblaunch.dylib (842.1.4) <3798500D-4436-3AEB-B273-7F2428C33A4A> /usr/lib/system/liblaunch.dylib
0x539f000 - 0x53a3ff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x53a9000 - 0x53abfff libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib
0x53b2000 - 0x53b3fff libremovefile.dylib (33) <ED35EA79-EB06-3B84-A6D4-B1A9D6B8648D> /usr/lib/system/libremovefile.dylib
0x53ba000 - 0x53ccfff libsystem_asl.dylib (217.1.4) <51EB17C9-9F5B-39F3-B6CD-8EF238B05B89> /usr/lib/system/libsystem_asl.dylib
0x53d7000 - 0x53d8fff libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib
0x53de000 - 0x5470ffe libsystem_c.dylib (997.1.1) <D06FD754-8CE3-3EB7-BE05-2EF939BBE05F> /usr/lib/system/libsystem_c.dylib
0x5499000 - 0x549bfff libsystem_configuration.dylib (596.12) <1C31C3F6-568D-3854-AE03-A5DA2F39297E> /usr/lib/system/libsystem_configuration.dylib
0x54a2000 - 0x54aafff libsystem_dnssd.dylib (522.1.11) <1C015806-B971-34F9-B162-3DF7897351D0> /usr/lib/system/libsystem_dnssd.dylib
0x54b1000 - 0x54d9fff libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib
0x54ee000 - 0x550bff4 libsystem_kernel.dylib (2422.1.72) <C5641F6C-E271-380A-A656-AE4C04345602> /usr/lib/system/libsystem_kernel.dylib
0x552d000 - 0x555effa libsystem_m.dylib (3047.16) <28E614E8-7802-3E84-960A-AD4721EF10F7> /usr/lib/system/libsystem_m.dylib
0x556a000 - 0x5582ff7 libsystem_malloc.dylib (23.1.10) <69F485C9-B3E7-3E36-A06C-D7DFD29D22E1> /usr/lib/system/libsystem_malloc.dylib
0x558c000 - 0x55b7ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x55d2000 - 0x55dbfff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
0x55e4000 - 0x55e9ff3 libsystem_platform.dylib (24.1.4) <875321B9-34EF-3FCC-880C-633FA05223F5> /usr/lib/system/libsystem_platform.dylib
0x55fb000 - 0x5602ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
0x560d000 - 0x560effa libsystem_sandbox.dylib (278.10) <F3C9C427-AF9F-3CE0-95FF-DC9ACA0B5760> /usr/lib/system/libsystem_sandbox.dylib
0x5614000 - 0x5615ffd libunc.dylib (28) <22A126A1-DCFB-3BE5-A66B-C973F0A5D839> /usr/lib/system/libunc.dylib
0x561c000 - 0x5622ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
0x562a000 - 0x564efff libxpc.dylib (300.1.17) <252BC88F-A5CA-3E67-AEDB-3D7B9F4537E2> /usr/lib/system/libxpc.dylib
0x5665000 - 0x5665fff com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x5669000 - 0x5953fd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x5991000 - 0x5991fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x5995000 - 0x5a65fef libvDSP.dylib (423.32) <E2FA7230-A001-3F6B-9ACF-6998C51AD7DC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x5a72000 - 0x5ac7fff libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
0x5b1f000 - 0x5b42ff7 libc++abi.dylib (48) <5367BE5A-D475-3FB4-972D-E1DC999A709A> /usr/lib/libc++abi.dylib
0x5b4f000 - 0x5bfbffb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x5c07000 - 0x5fccff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x6024000 - 0x617aff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x61a0000 - 0x6598ff3 com.apple.CoreGraphics (1.600.0 - 599.7) <DB004990-F06F-3768-AE4C-191B3C748EFC> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x6634000 - 0x66f7ff1 com.apple.CoreText (352.0 - 367.15) <746AD442-F7B4-3273-A36D-C7103D26F727> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x675a000 - 0x6866fff com.apple.ImageIO.framework (3.3.0 - 1038) <0B4A6607-9FBC-3A6C-984A-0542DE8385FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x68c1000 - 0x6936ff1 com.apple.ApplicationServices.ATS (360 - 363.1) <5C9BC698-0CC1-3F6A-9F9D-BCC3A9C3D6DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x695e000 - 0x69effff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x6a2e000 - 0x6a7cff9 com.apple.HIServices (1.22 - 466) <30636237-408A-3552-90C1-1279348DF7CB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x6aad000 - 0x6abdff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) <71DE7754-0A47-3F35-B1BF-B1FE7E1311E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x6aca000 - 0x6b26ffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
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0x140d0000 - 0x140d0ffd +cl_kernels (???) <5EE017CF-B172-4C2E-B342-C8033E7BE743> cl_kernels
0x140d2000 - 0x141bdff7 unorm8_bgra.dylib (2.3.58) <44644D3C-3D0EHello, and thank you very much for the reply!
I just tried with the HP Scan app and I managed to use some kind of "Adobe Mac PDF Plug-in" in order to convert everything. I had no crash... Here's a video of what I did once every pages were scan :
Also, I retried scanning with Acrobat and I had an other crash...
Yesterday, after posting here, I uninstalled my drivers and HP softwares, and tested with Apple's App Store automatic updates... I also reinstalled HP own drivers and softwares... Anyway... Nothing seems to make this work...
I guess using HP Scan and the "Adobe Mac PDF Plug-in" would be a good workflow. I can easily bring scan documents to PDF/A, but I can't apply OCR. I have to apply OCR once I'm in Acrobat.
However, this workflow is broken, because HP Scan doesn't seem to understand that us, French-Canadian, use Letter format by default, not this unknown A4 format... ... And I don't know how to change to format, neither the default format... The result is that all my scanned documents with HP Scan have A4 sizes...
I guess I'll have to call HP support or sumbit a ticket somewhere for this particular issue...
Also, maybe I should try plugging my printer directly into my Airport Extreme USB port, but I'll have to use Apple-certified manager (drivers? I don't really understand) instead of the one on HP website... Maybe Acrobat wouldn't crash with my printer plugged that way... ... This is complicated... -
How do I stop Firefox looping from crash to start when it won't stay up long enough to enter into?
Ever since the latest update Firefox hasn't worked properly. It has the MyPoints latest toolbar attached to it and allowed me to view it then suddenly vanished. After that it started this open/crash loop that is so fast I can't click into the browser to try safe mode or to even access the toolbar. I uninstalled Firefox and reinstalled. Everything got worse and the MyPoints toolbar suddenly reappeared. A lot of extraneous programs were downloaded without my permission and it's taken days to uninstall all of those. I'm on a refurbished Windows 7 HP and just finished ALL the newest Windows updates. Tried Firefox again, same problem. Unless I can actually access Firefox (the mouse is supper sluggish when trying to click in the Firefox browser as if the browser is preventing access) I can't do any of the "fixes" suggested in your support forum. I have uninstalled and re-install Firefox about 4 times now but nothing changes. Yes, I deleted the Mozilla file in "programs". I can't do a screen shot because of the inability to access the window in the time allowed before it crashes and there is nothing to see but the opening window - no error messages. No crash report comes up. Just an endless loop of open/close/open/close etc.
Are you sure you didn't get an unofficial installer? You may need to visit the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help surface innocent sounding bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
Then, to ensure that your program folder is not contaminated, I suggest:
'''Clean Reinstall'''
We use this name, but it's not about removing your settings, it's about making sure the program files are clean -- and do not contain alien code files. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.
(1) Download a fresh installer for Firefox 37.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)
(2) Exit out of Firefox (if applicable).
(3) Rename the program folder
''(32-bit Windows folder names)''
C:\Program Files\Mozilla Firefox
to
C:\Program Files\OldFirefox
''(64-bit Windows folder names)''
C:\Program Files (x86)\Mozilla Firefox
to
C:\Program Files (x86)\OldFirefox
(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.
Any improvement?
Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
* \OldFirefox\Plugins
* \OldFirefox\browser\plugins -
How can I stop Firefox 34 from crashing when I click a button on the NOrton 360 toolbar??
I have the latest Norton 360 and fully updated. Also have FF 34.05. After anywhere between an hour and 3 hours, clicking any of the Norton Toolbars buttons that open options and provide multiple log in options FF crashes and when I reopen it it brings up my old tabs and at the end it brings up the FF welcome screen. In the options, it changes my opening page to the Norton Welcome page and the option to open previous tabs which was there with open default site which now it the welcome screen. Need help as have tried several fixes from the net and none so far work. Have allowed FF to reinstall the pref file, have removed hardware acceleration as well as put flash into a non protected mode and none help.
Don't know if it is a FF or Norton issue but, it is a real issue. Please help.Thanks for your quick turn around. I'd be surprised if corrupt files as I only got the machine last Thursday but, it was a refurb so perhaps issues from the previous owner.
Do have some questions as follows:
It is a Windows 8.1 64 machine so will the fix recommended work??
looking at the page, appears option 2 is my best bet but, won't start until I get the go for Win 8.2. Assuming this is a good fix and since I would be doing it with the system and not a program, no malware??
As far as drivers, do have a app from HP that updates drivers and I updated everything after I got it going so should have the latest drivers and I did try alone unclicking the machine acceleration and no change there but, with the scan, might help. I have run all of the Windows updates which were quite a few with a new computer and do have Windows set to perform automatic updates so don't think I need to worry about graphic drivers??
Your thoughts on my questions before running the scan at the elevated admin level. By the way, I am the admin so do I simply run as admin or is there a higher thing I need to do to run at High Administrator???
Also, if after I run the scan and repair, if OK on Win 8.1 should I send your results to Norton for them to look at since almost all of the problems are with Norton and perhaps they have a fix with those issues and having running the driver fix should help them?? Also will the scan and repair indicate what was fixed and what wasn't.
Sorry so many questions but, don't want to mess up my new machine.
Thanks so much,
Dave -
How do I stop InDesign CS6 from suddenly forgetting export tags for accessible Adobe PDFs?
Was working in InDesign CS6 on Windows 7 Enterprise today with a file that had a large number of export tags available, which I use when exporting accessible PDFs,
Suddenly, my selection of tags became severely limited.
When opening another blank file, even tags such as H1, P, and Story were missing. I had to replace my InDesign application preferences with those from a backup made a few weeks ago, and reimport the tags from a file done last month. Is anyone aware of an issue which would cause InDesign to suddenly lose its ability to tag stories for export?I've moved your question to the InDesign EPUB forum.
EXACTLY what version of CS6 are you running? There was a bug in an early version of CS6 that prevented either space before or space after from being recognized (I forget which). It was fixed in a later version.
What does it say in the About InDesign dialog? -
How can I stop Shockwave Flash from crashing?
For the last few days I have been experiencing a problem viewing videos on web pages. The error message "The following plug-in has crashed: Shockwave Flash" appears across the top of the page and all the videos are black with a white logo in the middle. This is an intermittent problem throughout the day - so sometimes I can watch a video and other times not. Needless to say this is very frustrating.
I have the latest XP version and also the latest version of Google Chrome. Today I unistalled all Adobe programs (problem still continued) and then reinstalled them - so they are all the latest versions.
I have browsed through all the help pages and tried some of the suggestions - but the problem still persists.
To be honest, I had never even heard of ShockWave Flash until Friday last week when this first started happening!!
Does anyone have an answer for me..... please?Hello all,
I understand the frustration and we hear you loud and clear. We are actively working on this problem with Google and hope to have this resolved soon. For those that are crashing, could you navigate to the following, windows only, page in Chrome: about:conflicts
Once there, look to see if you have an software entry with the name "Rooks/Dolomite" If so, you might require an update to Trusteer's Rapport. Here's more info from Trusteer:
Dear Rapport users,
Thank you all for your feedback about our Beta version, regarding the Google Chrome Plug-in crashes.
It indeed seems we have successfully fixed the issue and so we have now finished uploading a stable version of the software that contains the fix you have been using.
This version is now available for download in the following link:
http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe
You do not need to uninstall the current version, you can simply install this version over the existing one.
Please make sure to restart your computer after the installation process is completed.
Sincerely,
Nitsan Bleiberg
Head of Technical Support
Trusteer
Additional details can be found on the following Google Chrome thread (see page 10): http://www.google.com/support/forum/p/Chrome/thread?tid=0d782f19a7a1a9ec&hl=en
Another thing to note, after reading through that thread it appears that the latest Chrome beta might also be helping some users out. It's something to consider trying to if you're finding Chrome release is to unstable to use properly.
Thanks,
Chris -
How can I stop Google Drive from crashing on Mac OS Lion?
Every time I try to open anything on Drive on my computer, it crashes. Whether it's a document or presentation, my computer will not open anything without the browser (Safari) crashing. I am all up to date, and have tried opening Terminal to do sudo killall, I have re-installed Drive....and nothing has worked. Help?!
That would probably be a good question for Google.
-
How do I stop Photoshop CS6 from asking to save changes to a file when closing the file, after "savi
I save a lot of files to "save for web". After saving PS asks if I want to save changes to the original file. I never want to save the changes to the original. Since the default is to change the file I am afraid I will accidentally OK the change without wanting to. I would like it to stop asking and just not save it. Is there a way?
Stephen Douge wrote:
I never want to mess with originals. I am asking because I want to make sure I stated the question properly in the first place. Thanks.
Then don't work on the original open the file using Photoshop menu file>open once its in Photoshop as a document dupe the document and close the original document. Photoshop will just close the original and not ask it you want to save the original document for no changes were made to it. You could easily record an action to automate this process. The first step in the action would be an inserted menu item menu File>Open. The second step Duplicate Document, third step select previous document the fourth and final step close. The action would look like this recorded Work in the dupe and save it under the name you want to where you want it saved. The First step is an interactive you will be able to open any file Photoshop has support for that you have access to.
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