How do I stop the harrassing phone calls?

Question

I have previously posted about the deceitful communication I received from Comcast regarding the need to update my modem.  I finally received an intelligent answer about the issues, so thank you for that Comcast.  HOWEVER, I continue to receive robocalls at least weekly, telling me to replace my modem, and timed to wake my family up when we need to be sleeping.  Message received about the modem, you can stop now.  I've updated my account preferences to indicate that I don't wish to receive any promotional communications, but that hasn't stopped them.  I called and spoke to a customer service rep and she said the only way I could stop the phone calls was to joint the national "Do Not Call" list.  Seriously?  You're my phone company, not sleezy telemarketers (I'm giving you the benefit of the doubt on this).  When I ask you to stop bothering me about this, you need to stop.  To be as clear as I can, the only communication I want from Comcast is to tell me about real-time service disruption issues, and to let me know my bill is ready to be paid.  Stop the rest, or tell me how to do that on your website.  

Answer 1

You need to take my word for it that Comcast has erred way beyond the line of overcommunication.  I've discussed the modem issue fully with your representatives, and I understand the problem.  I choose not to replace my modem at this time.  I don't need a phone call every week for months to tell me about my modem.  When I have repeatedly asked to stop receiving communication on this issue, Comcast is not being helpful, it is being arrogant and harrassing.  With regard to the timing of the calls, you are correct that they are occuring during those hours.  However, those are the hours when my family is sleeping.  Again, since I've asked to stop receiving phone calls, and I'm fully capable of determining what information I need to receive, your opinion that its okay to harrass me, as long as you do so during the day is ignorant and arrogant.