How do I suspend my billing &/or talk to a live person?

I transferred my phone number to Google since I can't get Verizon signal at my new job.  Now I cannot disconnect my Verizon account. I was on hold for 15 minutes last night, talked to a rep for 30 minutes, but after being placed on hold for the 4th time was disconnected.  His supervisor was also supposed to call me back but never did.  When I try to click suspend billing on my account, it won't let me.  When I try to alter my device in my account, I can't.   I was told the stores couldn't help me as I needed to speak with billing.  I've been on hold for over an hour this morning waiting to talk to someone at customer service.   I think I need a live person, but have no idea if there is someone actually answering these phones.  I have a job (two actually) and can't spend all day on the phone!  What do I do?

    We would be delighted to assist today grumpe1. In order to resolve this issue we do have a few options. You can reach out to us by dialing *611 from your device, visit your local store http://bit.ly/3SdsA, or utilize an alternative contact method http://bit.ly/yN1P80. Please keep us posted, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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