How do I swap payments from one account to another. I've managed to block one of my iTunes accounts due to not knowing security questions. However I have 40£ on old iTunes account and now want it on my new account?
I have £40 on my old account but want to put it on my new account. So I don't lose the money. Can't so it very frustrating.
You can't transfer an acocunt's balance to another account.
You might be able to re-enable that account via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and then log back in so as to 'refresh' the account on it
For the security questions, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also use this link i you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
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We have always used one iTunes account and I want to crate a new account for my daughter. What is the best way to go about this and will she need to download free apps again?
Not going to happen the way you want it to.
When you add a gift card balance to the Apple ID, it's available for the Apple ID.
Probably best to create unique Apple ID's for each... this will also make things easier in the future as purchases are eternally tied to the Apple ID they were purchased with. -
i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I do ?
Dude same here
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if i have an Apple account with monay in it and i want to creat a new account can i transfer the money from the old account to the new account ?
If the money contains a completely unspent balance from an iTunes gift card, the iTunes Store staff can put that money back onto the card.
(89393) -
i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
HT1918 How to reset security questions when i have lost the old answers?
Well i have not really lost my answers i have forgot please help
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I don't know how but I created it and want to remove now but I didn't got any option for removing account. I have unfriend all my friends which where connected to my new account and I have clicked the public profile and kept it off but I didn't find how to remove please help me with this.
Im having the problem too, I want to play Clash of clans with my brother but when ever he tries to play, hes me;(
CAN ANYONE HELP US!!! PLEASE!!! -
Cancelled my AOL account and now can't create a new account
I hope someone can help
I no longer have an aol account so am instructed to create a new account which should port permission for all my previously downloaded tracks, but it won't let me I verify my account add all the details and at the last moment it say AppleID or password incorrect - but they are not I have tried lots of different ones with no luck please help me someone!Hi, and welcome to Apple Support Communities.
Which version of the operating system is installed?
Do you have the Install disc for that operating system? -
I have multiple itunes accounts and now want to consolidate into 1 account?
I have got multiple itune accounts due to multiple devices, ie ipod, iphone, 2 x ipads. I dont want them all synced..
I want to get all my purchases into 1 account so i can use icloud
ThanksApple IDs can't be merged.
(88121) -
How can i use my new Apple ID, instead of using the old Apple ID what will i do to delete the old Apple ID in my phone
Heres the situation guys, my sister is working abroad, when she went home, she gave me her iphone, I started using this phone almost a year now, when Apple noticing me to update my phone, I cant do it because i don't know the password, i create my own Apple ID and started using it just now, everytime i try to update my phone the old Apple ID kept on appearing instead of my Apple ID,
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Can I please just speak to someone about charges to my account?!?! I was trying to update the expiration on my card and it kept not accepting the information. And has now charged me $6.99 five times in a row... But I didn't buy anything. I was prompted to update my expiration date when I was updating apps on my iPad.
I'm not aware of any phone support for iTunes (these are user-to-user forums). You can contact them via email via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My ipod classic broke and I want to get a new one. There are multiple computers that have been used to put music on to the ipod (through itunes of course) but Im not sure if the songs from my old ipod would transfer to a new one. Does anyone know?
They will as long as you have access to the songs or the Apple ID account used to purchased those songs.
B-rock -
i bought mine from walmart 4 months ago and now want the new one is there a plan that they have like you only pay a little if yoou take your iphone 5 ??
Why do you believe you are entitled to an upgrade?
Do you get to upgrade to a new car when the manufcaturer releases a new model?
What about tv's? Computers? Appliances?
This is no different. If you want the newest model, buy it. -
how do i wipe my mac? i sold it and now want to remove all of my details from it. Do i have to wipe it or can i just reformat the hardrive????
aha yes - Lion has changed you harddrive setup and added a "recover partition" Now it gets - not technical - but time consuming.
try:
insert your Snow Leopard installer DVD.
Reboot
Immediately After startup sound, hold down ALT.
You'll be presented with several options. Select your install DVD and continue.
If it doesn't fail:
Once the installer has started, go t the top menu and select "disc utility"
go to the "partition" screen and erase all partitions back to one single partition
return to the installer and install that older OS X version
give to buyer minus the price of a Lion upgrade
If it fails, go to step 1 and boot from your "recovery drive".
once the installer has sarted, go to the top menu and select "disk utility"
erase the drive partition that used to contain OSX Lion - this will remove your private data, all apps and OSX Lion.
Restart, hold own "eject" and remove the DVD, and shut down again.
You'll have to hand it over to the new buyer in this state. Tell him the machine will boot into the Lion installer but he'll have to create an App Store account to download and install OS X Lion. One again, give him a reduced price equal to the price of the Lion upgrade. Way I see it, no other options remain. -
have two weeks that you guys are taking money from my bank account and I want to return to my accounts the amount is $ 74.16 sacanron me the date of the accounts is 11/26.12 $ 10.59 12/1/12 10.59-10.59-this is the total 42.39 total $74.16
These are user-to-user forums, you are not talking to Apple here.
You've checked the purchase history on your account (Store > View My Account menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ? If not then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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