How do I switch from single m2m Illustrator plan to full css suite annual monthly STUDENT plan?

I appreciate any input but please don't waste your time posting links to Adobe's Help page; all it says is to come here (the forums) or try chatting.
I sent a chat ticket-order in 3 days ago and haven't heard a peep back from Adobe.
Don't post a link to the "Change Account" page either. The only option it gives is to go from my current month to month plan to the Cloud, annual monthly plan. The problem is I need to switch to a STUDENT plan and that option is not given.
This is my first time dealing with Adobe customer service. Very disappointed. I've dealt with bad customer service....REALLY bad customer service, but hands down, bar none, my experience with Adobe's has been the worst so far.
Could be that I'm new and simply overlooking an answer that is quite simple and obvious. Hopefully someone can help me here. However, if I get no answer here I'll be on my Twitter account, Facebook business page, which reaches on average 1.5 million people a week, and in any design forum I chance across on the internet sharing my experience with Adobe customer service.

Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years
-One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
Redemption Code https://creative.adobe.com/educard
ID Proof http://www.adobe.com/store/au_edu/academic_id.html

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