How do i transfer files from ipod to pc? please help!

I have recently purchased a new laptop and i need to transfer all my files from my ipod on to it (especially music). i followed the instructions on the itunes/cloud page but when it said to "locate the item" none of the supposed "items" were there. i have purchased a lot of music from itunes and do not intend on losing my money. I also have a lot of other music i spent alot of time transferring from disc to ipod. my ipods software also needs updated from the old ios5(yes, 5!!) to ios6 as the software is starting to not work correctly. help would be very much appreciated as i feel like throwing my laptop out the window and telling apple to go do one.

I don't know which page that you looking at but you should be able to copy your iTunes purchases over from it via File > Devices > Transfer Purchases. But music from other sources (e.g. copied from CDs), then you don't have your music on a backup drive or your old computer (copying music , they should work for other content in your library as well) ? If not then there are some programs listed half-way down this page which should be able to copy them back from a device : https://discussions.apple.com/docs/DOC-3991
Depending upon what else is on it you can copy off photos taken with the iPod : http://support.apple.com/kb/HT4083
And for documents or other files you may be able to use the via the file sharing section at the bottom of the device's apps tab when connected to your computer's iTunes, via your wifi network, email, dropbox etc - whatever the app that they are in supports.
There is also this page for syncing to a new computer : https://discussions.apple.com/docs/DOC-3141

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