How do i turn my hp photosmart 5520 printer to 'online'

I have a HP windows 8 laptop and purchased a new HP printer recently, it's been working fine until a couple of weeks ago. Now when I want to print something, it says the printer is 'offline.'
I've tried downloading the newer software, but I'm no good with laptops so I'm not sure if I've done the right thing.
Please help!

Click on the HP Printer Assistant in the Metro tiles or from within the desktop -->search charm -->type in HP Printer assistant. Once it opens, click on See what's printing. That will invoke thewindow you see in the following image.
The HP Envy 120 printer was provided to me by HP as a product loan to make it easier for me to answer questions in the forum. 
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Similar Messages

  • How do I make my HP photosmart D1110 Printer wireless for when I print?

    How do I make my HP photosmart D1110 Printer wireless for when I print? I mean I dont want to plug my printer up every time I need to print something. I know i can do this with my printer because my uncle had it hooked up this way before he passed away. Now im trying to hook it up again and I cant figure it out.

    KristiGilreath wrote:
    I tried following the steps but I didn't havesome of the tabs it was talking about. I just dont understand.
    Hi,
    Which type of connection you want to use ? Which tabs are you talking about ? I could not find full specs of your printer, how old is it ? Do you use a wireless network at home ? As mentioned above, I don't know your existing hardware therefore you need to check the book and select a suitable connection first.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • How do I make my HP PhotoSmart 3210 printer wireless Network

    How do I make my HP PhotoSmart 3210  printer wireless. It has an Ethernet port which works fine but I want to print on my current wireless network. Can you use any wireless router of G or N? What else can I use? I'm looking for the cheapest option. Also, It has bluetooth, can I use any USB bluetooth for that to work.? I would rather use my network but if all else fails bluetooth will have to due
    I am currently runnning windows 7 if it matter. But, I don't think it does.

    Hi,
    Buy a new wireless printer could be much cheaper and no headache. Or you can try something like this:
        https://www.google.com.au/search?q=usb+wireless+print+server&hl=en&tbo=u&rlz=1G1GGLQ_ENAU282&source=...
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Install new HP Photosmart 5520 printer

    Trying to install new HP Photosmart 5520 printer but a screenkeeps coming up saying that the computer OS version is not compatable and to load all updates which I have done but it still won't let me install the printer.

    So, what version of OS X do you have?  If it is 10.6 or higher, download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.
    If it is 10.5 or lower, it is time to upgrade your OS X and/or Mac.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I use my own color profiles from Photoshop CS6/Mac Pro - how do I turn of Epson Artisan 837 printer color management?

    I use my own color profiles from Photoshop CS6/Mac Pro - how do I turn of Epson Artisan 837 printer color management?

    Choose Photoshop Manages Color in the CS6 print dialogue. At the top, click the Print Settings button and disable any color management settings for the printer.
    Edit: Correction, that's CS6 in Snow Leopard. In Mountain Lion, if you check the print settings, color management for the printer should automatically be disabled when using Photoshop Manages Color.

  • I bought a new Photosmart 5520 printer for my Mac Powerbook running OS 10.6.8, and it stopped workin

    I bought a new Photosmart 5520 for my MacBookPro running OS 10.6.8. It stopped working after a few days. documents hang up in print queue, which says "printing page 1, 33% complete..." and below that it says "idle". I tried the various restart schemes, and removing it from the printers list, to no avail. I had the same problem with my previous printer after a few years of use. I threw that one away and bought the 5520. Any idea what causes this problem?

    Download and install this: http://support.apple.com/kb/DL907
    Restart your Mac.
    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Photosmart 5520 print on photo paper - black isn't black

    Hi, I've been having some issues printing text on photo paper. I create little circles with a name in it (2cmx2cm) to use in jewellery.The print used to be really sharp AND really black. Since a few months, the black is getting a bit faded out, more greytone than black. I tried changing the settings to 'print black only', max. DPI etc, but nothing helps. The ink cartridge isn't empty either, not according to the printer test or me (I shook the cartridge and I can hear there's certainly ink inside).  Could you please advise setting I should use? Can I enhance the thickness or grade of black from the print? Would it help if the circles and names are created in a super high DPI file in Photoshop?  Thanks in advance.

    Hi , Have you by chance changed the type of paper you are using? Based on your description, after the black became a little faded you began tinkering with your print settings. Since changing the print settings didn;t help, I can't help but wonder if the issue is not related to the settings at all. What happens when you try to copy something, is the black print then faded too? Please complete the solutions presented in the following document to full troubleshoot the issue: Fixing Print Quality Problems for the HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series. I hope this is helpful. Thanks.  

  • HP Photosmart 5520 print quality issues - Not printing black

    Hi,
    I bought a HP 5520 printer. I used it once and printed less than 10 photos and it was great the quality was superb.
    I went to use it for the second time and the print quality was terrible. There is no problem with the printer responding to comannds it tries to print just it is awful quality.
    I used the trouble shooting guide that HP have posted on line. I went through every step multiple times - I am using the correct paper, Genuine HP cartridges.
    I got to the step where you run the Print Quality Diagnostic Report and there is NO Black present, Yellow is faint and the other colours have horizontal streaks.
    I ran multiple print head cleans and no change.
    I bought brand new HP print cartridges and still no change also ran multiple print head cleans and Print Quality Diagnostic Reports but still the same.
    I tried to phone HP technical support but as I am at work just now and not with the printer they would not put me through to a technician  
    They told me to try and get an online Chat with a technician - well a few attempts and hours later still no response from them
    Has anybody got any help on this issues please? 
    Chris

    Hi,
    Yes it is in Warranty. It is virtually brand new.
    After I last posted I got through to the online chat support and was sent an email with options to 'troubleshoot' which I had already done with no success.
    I was also given a link to try to update the printer firmware - which I will try when I get home from work.
    I will see if that makes any difference but am sceptical as the printer worked fine the first time round but hasn't worked since and nothing has changed on it.
    Chris.

  • How do iget my H.p Photosmart AiO printer B109a to work on my new computer with windows 8

    I have a new dektop computer Windows 8 my H.p Photosmart AiO printer B109a wont scan to Computer as it only goes to Windows 7 what do i do?

    Uninstall the printer and go to this site to download and install the Full Feature Software:http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-All-in-One-Printer-series---B1/3794619/model/3794620

  • How do I change my HP Photosmart C4580 printer wireless settings using the apple provided drivers?

    I have a mac pro running the Yosemite OS.  I have a HP Photosmart C4589 all in one printer that had been working fine until I replace my router.
    Now I can only use the printer as a usb.  I know I need to change the wireless settings in the printer but have not learned how to do so.
    The printer software is not compatible with Yosemite so I cannot use the hp software to change from usb to wireless.
    Based on all that I have read I tried to download replacement hp software and still had no way to change the printer wireless settings. 
    I uninstalled that software and went to Apple and downloaded drivers but there is no software that will allow me to change the printer wireless settings.
    What can I do now?

    From the front of the printer (probably the Wireless or Network menu), Restore Network Defaults.
    Now on your PC:
    1. Start > Control Panel > Printers - delete the printer.
    2. Start > All Programs > Hewlett-Packard > [C4500 series] > Add a Device.  You will want to add a network device.  Eventually it will ask you to connect a USB cable to the printer in order to communicate the network info to the printer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • How to reset password on HP Photosmart C4780 printer?

    new internet service requires re-installation of printer. 
    Model=HP Photosmart C4780
    installation prompt requests password.
    password forgotten.
    how to reset password?

    Hello,
    The HP software shouldn't ask you for a password unless you have permission issues on the PC, and it's asking for the admin password. 
    Try installing the full feature drivers from here.

  • Hp Photosmart 5520 prints out disney prints on its own

    the 5520 will print out randomly during the day and night. I will print out disney themed prints even if you turn it off and then back on, the prints are queued up and print. I don't want to do a factory reset on it if I don't have to.

    Hi,
    You more likely registered a scheduled delivery print app by mistake.
    Follow the Managing Scheduled Delivery Print Apps > Cancel or resume delivery of a Scheduled Delivery Print App section below:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940901&cc=us&dlc=en&lc=en&product=5157536&tmp...
    Look for any Disney's app or if the printer sheet may include the app name lsited on its bottom part.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Photosmart 5520 printer not printing more than 4 pages at a time.

    Hi,
    I have just purchased this printer - stoked about the duplex printing to save of paper etc. . . .
    However it prints maximum of 4 pages (word, pdf etc) at a time.  Kind of pointless having a wireless printer where you have to sit by the printer anyway & have to reprint a document about a million time.  And then sometimes it will print up to page 3 only,  so wasting paper.  Sometimes the printing stops mid page.
    I wont even begin to talk about how I have tried to print a photo,  3/4 of a 6*4 is the maximum that will print.
    Am kind of thinking its a waste of a $160.....NOT HAPPY.
    I have tried installing and reinstalling to no avail. . . what else can I try?

    Thanks for the advice,
    I read through the document and NOT COMFORTABLE not having virus scanning software installed on my computer.
    My two other printers work perfectly,  however,  lacking the wireless capability & duplexing and "printing from anywhere" I really want to move beyond them.
    The only step I hadn't preformed was a system restore,  which I will attempt now.  However how do I ensure I have up to date firmware?  I only have recently installed the printer using the website as recommended by the printer. . .
    I struggle to think of how the printer has capability to print from "anywhere"  it doesn't even tell you when connected that it fails at page x of x. . . . it just makes you think the whole thing is printed until you find on the printer it hasn't.
    Sigh!

  • HP Photosmart 5520 printer no longer prints wireless

    Hello.
    I recently got an xfinity cable modem with wireless.  (Xfinity/comcast promoted it should be faster...I am seriously doubthing that!)
    Before this cable modem, I was printing okay with a Netgear router.  Never an issue with it.  Now with the comcast modem with the Netgear router, I can no longer print wirelessly from my computer or anywhere remotely (ipad, laptop, etc).
    I do suspect something with the comcast modem but comcast claims it is NOT them (Yeah, right...works okay flawlessly before and now nothing).   Thus if someone can help me pinpoint where the problem lies, I would be greatly appreciated.   And of course, one cannot turn off the wireless network in the xfinity modem either!!
    Have tried the HP diagnosics but says it cannot establish a 2 way communication.  Everything on the printer display looks correct from a wireless standpoint (i.e. sees the router name, etc).
    I am using Windows Vista
    Thanks!
    Thomas

    What Comcast forced on you is a Gateway device, modem+router.  Call comcast and have them put that Gateway in Full Bridge mode and now connect your router back up and use that.   What is the exact Comcast model number they gave you?
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • How do you turn off the 2-sided printing feature on hp 8500 printer?

    I want to print one sided only.  When I have four originals I want four one sided copies.  I keep getting two , two sided

    joaneschroeder, you are going to have to disable the duplexing option on the printer or deselect the option each time from the program you are printing from.
    To turn the feature off on the printer (and it can be turned on in the same way), go to your Printers folder on your computer. This is usually found in your Control Panel.
    Right click on the printer, and select "Printer Preferences." In the window that pops up hit the "Advanced" button. Here there should be an option to toggle duplexing either on or off for the printer.
    For each specific print job, usually there is a way to deselect duplexing either on the main print option screen/window or though the "Preferences" option in the same fashion as above.
    Let me know if this helps!

Maybe you are looking for

  • IPod Shuffle: No recognition but somehow still being read?

    I have a iPod Shuffle (2gen) that I ended up getting for free from someone else. Problem is that it doesn't show up on my Mac (laptop) or iTunes whatsoever but from what I see when I look at the iPod it's blinking orange so it's being read? I just bo

  • How do I get an image which is larger than the page to scroll?

    I am new to CSS and CS4 and my problem relates to a gif image which is larger than the page.I cannot get the image to scroll either vertically or horozontally. This image is of a family tree graph and I cannot reduce it's size any more otherwise it w

  • Access key to  use Composite Application Services

    I am using Sap Net Weaver Developer Studio version 7.0.Its prompting me for an access key to use composite application framework  perspective.Its not downloaded from sdn. regards, ms.

  • [CS4] - Document window moving

    Hello,    I am porting my Plug-in from CS3 to CS4 and I am solving problem how to move IDocumentPresentation which is Float() to [x,y] position. Thank you, marxin

  • I've deleted diradmin and I would like to recover it

    I made a mistake, I was trying the tool and I've deleted the diradmin how can i recover the user? I was thinking in createuser in the terminal but I'm not sure about it. He borrado el usuario diradmin, como podría recuperarlo? he pensado en usar crea