How do I turn off launching CaptureOnTouch when placing an ID card in the ImageFormula P-215 scanner

My company currently uses the P-215 to scan documents and ID cards into our application using a TWAIN scanning interface. Some of our customers also use the CaptureOnTouch software for other purposes. 
The issue is that every time a user loads an ID card into the scanner ID slot, the CaptureOnTouch software opens over the top of our scanning interface. This does not occur when loading paper documents into the full page portion of the scanner. 
How can I get around this?  It appears there is no way to bypass the ID card opening CaptureOnTouch.
Thanks

Hi MichaelJB42,
Based on the description of what is occurring, it is possible that the small black Auto-switch on the back of the scanner is set to "On".  
Try looking at the back of your ImageFormula P-215.  When looking straight at the back of the scanner you will see a small switch to the left of a port.  Follow by moving the switch to "Off"; then proceed to perform the same steps as before using an ID Card to determine if the issue has been resolved or the CaptureOnTouch software opens over the top of your scanning interface again.
If these steps do not resolve or address the issue you are experiencing, please Contact Us and our technical support agents will gladly assist you in narrowing down the cause of the issue.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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