How do I uninstall a license on a computer that broke so that I can reinstall it on my new computer? This is for CS4 Design Premium.

open a cs4 program>click help>deactivate.
if you're not able to do that contact adobe support for an activation count reset. contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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The desktop on which I had Lightroom and PhotoshopCC installed failed and I no longer have access to it. How do I deactivate the software on those machines so that I can reinstall it on my new Mac?

Question: The desktop on which I had Lightroom and PhotoshopCC installed failed and I no longer have access to it. How do I deactivate the software on those machines so that I can reinstall it on my new Mac?

Absolutely - but I had no idea there were two versions. When I got my new laptop I just went to the Adobe site to download and install LR5. It never asked if I had a license; it just directed me to install CC to start a trial which I thought I could license after downloading. Several sessions and many hours of looking through the forums and Google for an answer I never ran across anything that made this distinction. I still haven't found a path from www.adobe.com that would get me to the standalone download page (it's probably there, wasn't obvious to me) and looking at the download page it doesn't make any CC/standalone distinction.
There are many places I could have gotten a hint - for instance the license could be tagged "stand alone edition", the CC-version could recognize the stand-alone key and either accept it or produce a more meaningful error message, or the download site or the CC app could ask if I had previously purchased a key, etc.
It was my error to assume this was a deactivation problem, but it looked the same as a previous deactivation problem with Photoshop.
In any event, thank you for your help.

Ever since i "upgraded" to yosemite i can't run illustrator (i'm getting a plugin error "Photoshopimport.aip" and "PhotoshopExport.aip" message... i've tried to get support (no longer available for cs4 design premium!!!... i've uninstalled and reinstalled

ever since i "upgraded" to yosemite i can't run illustrator (i'm getting a plugin error "Photoshopimport.aip" and "PhotoshopExport.aip" message... i've tried to get support (no longer available for cs4 design premium!!!... i've uninstalled and reinstalled... the problem persists... can anyone at adobe provide guidance, orientation, help?... thank you kindly,
bob kincey
[email protected]
[email protected]

Some people have reported success with opening Photoshop before opening AI. Some how the aips are registered there and are then available to work in AI.

How do I sync up my iphone 4, so that I can transfer all date to new iPhone 5?

ATT told me to plug my old iPhone into the computer and sync it and then connect my new iPhone 5 to transfer data, but I'm obviously not doing it correctly.

Assuming you're using Itunes 11 I'd recommend this as it's generally the easiest way to do it.
If you don't have the side bar, hold down CTRL and press S.
It'll pull up a sidebar on the left side of itunes.
Under devices you should see your device there.
Right click it, and select backup.
Now remember, your new iphone won't see your old iphones backups if your old iphone is on 6.1 and your new one is on 6.0.1/6.0.2
Once the backup is complete. You can plug in your iphone 5, find it in the same device list and select " Restore Backup"
The rest of it is pretty simple/automated.

How do I deactivate a license from a computer that crashed and can no longer be accessed?

How do I deactivate a license from a computer that crashed and can no longer be accessed? I cannot use the software on my new computer because of too many users.

Will you please provide a specific telephone number or chat link? I seem to be in a loop, that gets me back to the same place:
I click on your above link ...
Then Deactivation and sign-out problems
Then Error "Activation limit reached" or "Sign in failed" | Adobe products
Then Can't access your previous computer?
Then "Don't have access to the previous computer on which you installed the application?Contact us. Be sure to have any purchase-related information ready."
"Contact Us" takes me back to "Need help?", which eventually directs me to this forum in the first place.
Thanks you.

How do I uninstall Reader 9.1.3 and Update 9.1.3-CPSID_49522 and reinstall Reader 8.1.3?

I know this sounds backwards but I have been encountering many computer problems when I realized that Adobe Reader updates 9.1.2 and 9.1.3 plus Reader 9.1.3-CPSID_49522 were installed on my computer but the system requirements for these programs are above my computer's capability. i.e. I only have a Pentium III processor with 863MHz, 512Mg of RAM. I've already used the Add/Remove program to uninstall 9.1.2, but after reading many of the installation problems here I am afraid to proceed any further without advice since the update 9.1.3-CPSID_49522 says that it cannot be uninstalled. Can anyone tell me how to safely uninstall these so that I can reinstall Reader 8.1.3?

So Reader 9.1.2 is uninstalled, but the 9.1.3 update is still in Add/Remove Programs?
Use the Windows Installer CleanUp Utility to remove this part from the installed programs, then go ahead and install Reader 8.1. Note that the latest update for Reader 8.1 is 8.1.7.

How can I fix error code 131:4? Licensing for this product stopped working. I have windows vista home edition and CS4 Design Premium. I downloaded licensing zip file for windows but I can't seem to get it to launch. Look forward to help from anyone

How can I fix error code 131:4? Licensing for this product stopped working. I have windows vista home edition and CS4 Design Premium. I downloaded licensing zip file for windows but I can't seem to get it to launch. Look forward to help from anyone

Steve,
I appreciate your answer. While it might work, I'm a bit hesitant to remove the other programs as a possible solution since they are all currently working.
With Acrobat 9 Pro failing with the OS 10.7 upgrade, I'm hoping that there is a less severe solution.
Since the trigger appears to be 10.7 and may have something to do with the discontinued support of Rosetta, I could be spending a few hours working on a reinstall without a change. Yes, it might work. The "might" is the part that makes me hesitate.
Is anyone else out there on OS 10.7 and running Acrobat 9 Pro? Any issues with anyone else?
Thanks Steve. I do appreciate your offering a solution. I may end up trying it if nothing else comes together.
Mark

How do I uninstall QT 10.0 and install QT 7.0 so I can use QT Pro on my Snow Leopard?

How do I uninstall QT 10.0 and install QT 7.0 so I can use QT Pro on my Snow Leopard?

Click here, download the software, and apply the QuickTime Pro key to it.
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How do I perform a "Suite Product Activation" so that Acrobat will start working on my new Retina MacBook Pro?

How do I perform a "Suite Product Activation" so that Acrobat will start working on my new Retina MacBook Pro?
Like others, I have recently upgraded my MacBook Pro to the next generation and migrated all my information from old to new. Everything works seamlessly EXCEPT Acrobat. Photoshop, Indesign, Bridge and Lightroom all seem functional. Acrobat hangs with an error message "Suite Product Activation Needed. Acrobat was installed as part of a suite. To enable Acrobat, please start another element of the suite (such as Photoshop)." Needless to say, starting another element of the suite has NO impact on Acrobat.
This has to be a common problem. Now that Apple has made it really easy to migrate information from old to new machines, it has to come up all the time. What surprises me greatly is that I can't find any coherent answer in these forums.
So how do I get Acrobat running again?

Hi Anubha,
I do not understand what you said below.
I am running Adobe Acrobat Pro Version 9.5.5. I do not remember whether it came with Photoshop or InDesign.
When I open Photoshop, it opens without my having to follow any instructions to activate the software. As a matter of fact, I cannot find my Photoshop serial number anywhere in the Photoshop program itself. I do know it from my profile at Adobe.com. Are you suggesting I deactivate Photoshop on the new computer and then reactivate it using my serial number? Will it reactivate?
When you say
"/Library/Application Support/Adobe" at the root level of the startup disk (not the Library folder inside a user's Home folder)
what do you mean? I do not have a startup disk. I have the original installation disk but that version of Photoshop has been updated a few times.
After staring at your instructions for a while, I realized that you might be talking about the Library/Application Support folders resident on my Macintosh HD, although why you called it a startup disk is unclear to me. IAC, I went into those folders and duly moved the three folders into a new folder I called “Acrob1” and restarted Adobe Acrobat 9 and got the following error message: “AMT Subsystem Failure The licensing subsystem has failed catastrophically. You must reinstall of call customer support.” with a small (6).
By undoing my actions I am back to the staus quo ante.
Now what?
Regards, Robert

Acrobat 9 wants licence - CS4 Design Premium license doesn't work?

I have CS4 Design Premium that I upgraded from CS3 Design Premium. It has been installed and all programs working for quite some time.
Recently I uninstalled CS3 and CS4 wanted the license re-entered. I found my CS4 box and entered that license number in, but it also wanted the CS3 number as the elegible upgrade. I couldn't find it.
Photoshop, Dreamweaver, Illustrator, Acrobat all of them kept asking for the license, so kept clicking past the dialog that said, I only had "x" days left. When it got to "0" days, I had to dig through the back room until I finally found CS3.
That made the entire suite work except for Acrobat. Acrobat seems to have a different activation than the rest of the suite, but it won't take my CS4 number.
What can I do??
Kirk

1 - this is for CS3 but may help
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528&sliceId=1
2 - Adobe license problems http://www.adobe.com/support/contact/licensing.html
3 - Contact Adobe, this is just a USER forum
In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623

Is there a way i can install one licensed adobe cs4 design premium in both my desktop and lap top?

I just bought a macbook pro and would like to install adobe cs4 design premium on it, but I also like to keep it install on my desk top. Is there a way i can install one licensed application on both computers? Thanks for your help.

Read the license agreement . There will be a lot of impenetrable legalese gobbledygook in it, no doubt, but I bet it will be crystal clear on the subject of how many computers the software can be installed and activated on at once.
My money is on one.

I purchased Adobe Acrobat Professional and have been trying to activate it for some time. I also had this same program on my previous computer. How do I de-activate it from that computer so that I can activate it on my new computer?

I purchased Adobe Acrobat Professional and have been trying to activate it for some time. I also had this same program on my previous computer. How do I de-activate it from that computer so that I can activate it on my new computer?

Hi larrygoynes,
To transfer the license from one pc to another the step you have to follow is to 'Deactivate' the license first from the older machine.
To accomplish this you need to Launch Acrobat, go to the 'Help' menu and select 'Deactivate'
On the new machine you can install Acrobat and then use the serial number to 'Activate' the software and this will complete the license transfer.
You can refer the KB Doc: Activation & Deactivation Help
Regards,
Rave

I am receiving a "couldn't load XPCOM" error. I know that I can reinstall Firefox but how do I save my bookmarks?

I am receiving a "couldn't load XPCOM" error. I know that I can reinstall Firefox but when I went to do that it erased all of my bookmarks so I did a system restore. How do I save my bookmarks?

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

How do you move your CS4 Design Premium from a old commuter to a newer computer?

I currently have the CS4 Design Premium on a laptop that has seen its last years. I would like to take the program and put it on my newer Desktop. I have no idea how to do that. Please help!

If you don't plan to use the old computer anymore you can deactivate the software on it by opening one of the applications and choosing Help -> Deactivate. But if you could possibly use it as a backup installation feel free to leave it there in working order (you license allows you to have two activated installations).
To install on a new machine do just that... install it and activate it using the serial number you have from the original purchase. If you registered the software you should be able to find the serial number thru your Adobe account online.
Here is a link for downloading...
CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed.

I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed

right click the executable > click 'run as administrator'.

How do I uninstall a license on a computer that broke so that I can reinstall it on my new computer? This is for CS4 Design Premium.

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