How do I unlock my phone from the service provider

Hi I've got an old phone which I got from the apple store as a replacement  how do I unlock it form the network? The network says they can't help me cheers

M30SHM wrote:
The network says they can't help me cheers
Well, only they can authorize the phone's unlocking, & it they refuse, then there's no way for you to get it officially unlocked.
Apple can't/won't help you.

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