How do i unsubscribe from export pdf?

hello,
My name is Keivyn Graves. I recently subscribed to the service for Adobe ExportPDF today 8/25/2014, however it does not operate correctly for me. I would like to cancel this subscription and be issued a refund. My order number is AD013705441 for the $23.88/annual subscription. Please email me back- [email protected] with the results

Once I get the issue resolved, I shall be confirming about the status of resolution. Please remove the email Id here & message it to me in private.
Regards
Rajshree

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