How do I update my billing info to resume subscription?

Question

Please help me- I have a very specific problem. I have been trying to get answers for months but no one has helped me. I am at my wits end and I reallly need my creative cloud back right now. I have left work an hour early to ring customer serive. I have been on hold for 55 minutes and I am also waiting to 'chat' to someone and I am also asking for help on here.
Please please please somebody help me.
I purchased creative cloud on 29th March 2013- student edition- one year. I bought it when there was an offer on for a reduced monthly price. I have been paying £15.88 a month on 29th of each month, I then recieved an email on 30th September 2013 saying 'your account has been suspended' and 'please update your payment info'. I did not see this straight away.
I then received an email on 4th October 2013 saying that attackers had entered the Adobe network and my password had been reset, etc.
I tried to ring Adobe several times to ask what to do but I could not get through to anyone.
I then recieved another email on 20th October 2013 saying my membership had been suspendded and I needed to update my payment information.
I STILL did not update my payment information as I had been informed that my account had been attacked so I did not want to enter any new payment information until I knew if it was Adobe asking and not the hackers (as the Adobe website warned of email fishing asking for details).
My father- whose bank card was paying for my subscription- then recieved an email on 23/10/13 saying that the hackers may have accessed his bank information. He rang his bank to make sure things were OK and they said they would keep an eye on things. VERY WORRYING OBVIOUSLY!
I then recieved an email on 29th )ctober 2013 saying my adobe membership would soon expire- 'on 29th September 2013' and that I needed to update my billing information. For one thing this did not make sense and STILL no one had answered the phone so I could find out what was happened.
On 18/11/13 I gave up and braved going on my account- I reset my password. I did not update my billing info obviously as STILL no one told me what was going on. Eventually I got hold of someone- they were very unhelpful and did not know what had happened. I was put on hold several times but I was not helped in the slightest. I was then referred to another phone number which did not work and I beleive was for the US. Then Adobe said that they had closed their phoneline and online chat. So I had no way of knowing what to do. No one replied to my question on a forum.
(by the way I just hung up the phone after being on hold for one hour and ten minutes)!!!
I did not have the chance to speak to anyone for a long time until last week, then no one answered the phone and the phone line is only open mon-fri 9-5 when I work!! Like everyone else?!!! On Saturday 7th December I talked to two people on chat- one of them (Devika- chat reference no. 0212030953) said that I could resume my subscription, from the point I left off, at the same rate of £15.88 a month, despite it being past the 30 day trial period (because of all the reasons above!!) and that if I update my payment details this would happen straight away. I tried to do this but there was no option to update my payment information on my account. So she told me to ring customer service and quote this number.
As I said- I rang customer service after I left work an hour early to do so- no one answered. I am trying to 'chat' to someone right now. But I fear they will not be able to help me either. I REALLY need my Adobe back up and running again as I am working at A WALLPAPER DESIGNER COMPANY!! I NEED TO USE THE PRODUCT I PURCHASED!
I have never in my life been so disatissfied with customer service. I have been seriously let down.
PLEASE SOMEBODY HELP ME

Answer 1

We are fellow users on here, you're not talking to iTunes Support or Apple.
On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on your iPad then you can tap on your id in Settings > iTunes & App Store and select 'View Apple ID' on the popup - that alos also give a payment information link on your account's page.