How do I update OfficeJet Pro 8500A eAiO

How do I update OfficeJet Pro 8500A eAiO to AirPrint from the iPhone4S?

Hi,
Drivers for your printer can be found from link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=2512009&task=&
Although I am an HP employee, I am speaking for myself and not for HP.
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How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

How do you do double sided printing with eprinting with a hp officejet pro 8500a premium?

How do I do double sided printing with eprint? Why is there no option to change it online? I have
HP Officejet Pro 8500A Premium

Hi,
Automatic Two-Sided printing is not currently supported by the ePrint Service, as you may find any of the service capabilities and limitations listed below:
Duplexing (printing on both sides of the page) is not supported.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en&product=4083971&tmp...
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How do i get my nokia n8 to print to my officejet pro 8500a?

Hello
Can anyone tell me how to get my Nokia N8 mobile phone to print a photo using HP Officejet Pro 8500A?
I have got the wireless connection enabled, but when I select the photo on the phone and click on Print, via Bluetooth connection, the Printer can't be found.
Any suggestions would be greatly appreciated!!

The Officejet 8500a does not support bluetooth, but you can download an app called HP iPrint Photo and use that, here is a link with information on this app.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01923321&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
I was an HP employee
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How do I load an envelope in my printer (HP Officejet Pro 8500A)

How do I load an envelope in an HP Officejet Pro 8500A Plus printer?

Hi,
Page #35 of the manual says:
Cards and envelopes
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.
• Use tightly constructed envelopes, and make sure the folds are sharply creased.
• Load envelopes with the flaps facing up and to the right or the back of the tray (tray 1 or tray 2 in some models)
You can download the manual (should be on the CD too) from the following link
h10032.www1.hp.com/ctg/Manual/c01643304.pdf
Regards
BH
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How do I print from my iPhone to my Officejet Pro 8500A?cc=us

I have an HP Officejet Pro 8500a, I would like to print from my iPhone 4, how do I set it up?

The printer must be connected to a router, either wired with Ethernet or wirelessly.
On the front of the printer, find and enable "Web Services". If this is successful you will get a printout of your printer's email address and other details.
Now, make sure your iPhone has the latest version of iOS and connected to your wireless router (wirelessly, obviously). Now, it should work!
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I am employed by HP

How can I download the Printer Manuel for OfficeJet Pro 8500A. Thank You.

How can I download the Printer Manuel for OfficeJet Pro 8500A. The easy way. Thank You.
This question was solved.
View Solution.

Hi,
You can download the User Guide on the link below.
http://h10032.www1.hp.com/ctg/Manual/c02668142.pdf
Regards,
DP-K
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HP Officejet Pro 8500A constantly changing IP

Hi, we have the HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g, Model name: CM756A. We set it up in our peer to peer workgroup (non domain) Windows network wirelessly. But every time there is a need to reset the router (when we have internet problems- several times a week) the printer also resets its IP to something else, in spite of me setting it to have a permanent IP with these instructions
http://www.ehow.com/how_8265636_set-officejet-pro-8500-a909.html
How can I make sure the officejet stays on an IP no matter what? every time it changes the ip, it of course stops working for everyone on the network. We have a wireless Edimax BR-6524N router getting the internet from a DSL line with PPoE.
Could this be the solution? turning on "Enable Static DHCP Leases" (currently set to automatic DNS/IP configuration) and setting the IP and Mac address of the printer as a static lease?
Thanks

Hi,
The steps provided by the linked document are different and intended for a different model (Officejet Pro 8500 (A909)
In order to set a manual IP follow the following steps:
Touch the Right Arrow ( ) on the product's control panel to display the second navigation screen.
Touch the Network icon ( ).
Touch the Up Arrow ( ) or the Down Arrow ( ) to find and then select Advanced Setup.
Touch the Up Arrow ( ) or the Down Arrow ( ) to find and then select P Settings
Touch Manual and follow the screen to update the current IP Address. I would recommend you to check an higher value by changing the last part only, that in order to avoid any conflict in the future (e.g. 10.0.0.70)
Regards,
Shlomi
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HP Officejet Pro 8500a prints slowly over wireless on Cisco Linksys Smart Wi-Fi Router EA6500

I have the HP Officejet Pro 8500a. I recenrly change my wiress router to the Cisco Linksys Smart Wi-Fi Router EA6500.
Nearly every time I print, the documement remains "pending" for at least several minutes, sometimes as long as 20, until it finally starts printing. Once it starts printing, the document is printed quickly.
It doesn't matter the size of the document and the time it remains "pending." I've done test pages with just the word "test" in a Microsoft Word document, and it will remain in "pending" for well over five minutes.
If I print over the USB cord, there are no delays.
I need help. I can't figure out how to remedy this long delay when printing wirelessly.
On a side note in case this is helpful, the Linksys router does have a priority setting where you can select up to three devices for priority access (faster connection?), which seems to be more for bandwidth-intensive devices. I tried adding both the laptop I'm printing from and the printer to this priority list, but that did not improve the print connection speed.
Advice please! Thank you.

Hi Jim-Gr,
I understand you have an Officejet 8500A that has started printing very slowly after switching routers. I'm sorry to hear this has happened but will certainly do my best to assist you.
I appreciate you advising that you have tried connecting the printer via USB and it does make a huge difference. I'm also assuming your previous router didn't go this slowly either. With the things you have tried, my assumption is that it's a setting in the router that needs to be changed. If you're not sure how to change things in your router you can generally call the router company and they will walk you through it.
First you will want to ask them if there are any firmware updates for your router, if there are have them perform the update. If it is up to date already then have them make sure your router is broadcasting at a frequency of 2.4 GHz as that's the only frequency the printer works with.
Second, you will want to make sure the following ports are open:
UDP: 427, 161, 137, 138
TCP: 9100, 9220, 9500, 137, 139, 427
Once all of this is updated, then I would suggest you power cycle everything (turn off the printer and the PC, pull the power on the router for 30 seconds and then turn the other two back on once lights are back to normal) and try again. This should allow your printing speed to go back to normal
Hope this helps, have a great day!
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Hp officejet pro 8500a constantly disconnects

I loose the connection to my printer in the ePrintCenter. The printer a HP OfficeJet Pro 8500A will show "Not Connected". If I cycle power on the printer and do a refresh the printer will come back up as connected and ready. Then 10-15 minutes later it will be disconnected again. How can I keep the connection stable?

Hi,
The steps provided by the linked document are different and intended for a different model (Officejet Pro 8500 (A909)
In order to set a manual IP follow the following steps:
Touch the Right Arrow ( ) on the product's control panel to display the second navigation screen.
Touch the Network icon ( ).
Touch the Up Arrow ( ) or the Down Arrow ( ) to find and then select Advanced Setup.
Touch the Up Arrow ( ) or the Down Arrow ( ) to find and then select P Settings
Touch Manual and follow the screen to update the current IP Address. I would recommend you to check an higher value by changing the last part only, that in order to avoid any conflict in the future (e.g. 10.0.0.70)
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Officejet pro 8500a control panel display is all white. Any fixes? Can it be repaired?

Control panel display is white. Can't see any of the functions. I know there has been alot of problems with this printer. Has anyone gotten this display panel repaired or replaced? Any help would be very appreciated thanks!!!

Hi ellis056
I'd like to help you with the display screen. There may be a firmware update for the printer, please select your printer from the list below to download and see if there is an update available.
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g and A910n
How Do I Find My Model Number or Product Number?
Also, do you have the printer connected to a wall outlet for power or a surge protector?
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
If you have the printer connected directly to a wall outlet, you can try doing Resetting the Printer.
Please let me know if either of these solutions resolve the issue, thanks.
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Sunshyn2005 - I work on behalf of HP

Booklet printing hp officejet pro 8500a plus

I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro. I can print booklet format from PDF documents, but not from Word. In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing. How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
found online in user guide I am researching to find a printer that can do booklet printing

My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

How do I update OfficeJet Pro 8500A eAiO

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