How do I upgrade from OS X v10.5.8 to OS X Lion?

It seems that the prerequisite for upgrade to OS X Lion is 10.6.8, but I can't seem to purchase/download OS X 10.6 (Snow Leopard) from Apple site anymore?
My iMac is with Intel

Pre-req for
Mountain Lion (10.8) is 10.6.8.
Lion (10.7) is 10.6.6.
Lion is available from a few non-Apple places in a USB Flash drive format that will allow you to install over a hard drive that has no operating system.
Before upgrading to either, read these tips:
https://discussions.apple.com/docs/DOC-2465 for Lion.
https://discussions.apple.com/docs/DOC-3761 for Mountain Lion.

Similar Messages

  • HT1338 Can I upgrade from OS X v10.6.8 straight to Mountain Lion on a Mac Book Pro?

    Hello, does anyone know if I can upgrade from OS X v10.6.8 straight to Mountain Lion on a Mac Book Pro? Thanks

    Yes.
    Upgrading to Snow Leopard, Lion, or Mountain Lion
    Upgrading to Snow Leopard
    You can purchase Snow Leopard by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The price is $19.99 plus tax. You will receive physical media - DVD - by mail.
    Third-party sources for Snow Leopard are:
    Snow Leopard from Amazon.com
    Snow Leopard from eBay
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
    Before upgrading check that you computer meets the minimum requirements:
    Snow Leopard General requirements
      1. Mac computer with an Intel processor
      2. 1GB of memory
      3. 5GB of available disk space
      4. DVD drive for installation
      5. Some features require a compatible Internet service provider; fees may
          apply.
      6. Some features require Apple’s MobileMe service; fees and terms apply.
    Upgrading to Lion
    First, you need to upgrade to Snow Leopard 10.6.8 as stated above.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
    Before upgrading check that you computer meets the minimum requirements:
    Lion System Requirements
      1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or
          Xeon processor
      2. 2GB of memory
      3. OS X v10.6.6 or later (v10.6.8 recommended)
      4. 7GB of available space
      5. Some features require an Apple ID; terms apply.
    Upgrading to Mountain Lion
    Be sure your computer meets the minimum requirements:
    Apple - OS X Mountain Lion - Read the technical specifications.
    Macs that can be upgraded to OS X Mountain Lion
      1. iMac (Mid 2007 or newer)
      2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
      3. MacBook Pro (Mid/Late 2007 or newer)
      4. MacBook Air (Late 2008 or newer)
      5. Mac mini (Early 2009 or newer)
      6. Mac Pro (Early 2008 or newer)
      7. Xserve (Early 2009)
    Are my applications compatible?
    See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
    Am I eligible for the free upgrade?
    See Apple - Free OS X Mountain Lion upgrade Program.
    For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.

  • How do I upgrade from OS X v10.5 to OS X Lion?

    I am really strugging here; can't seem to find anything on the site to make this happen. Any help would be greatly appreciated.

    Hi, you either have to buy the 10.6 Disc online, upgrade to 10.6.6 or 10.6.8, then you can buy Lion online.
    You can also get Lion on a Flash Drive, but...
    https://discussions.apple.com/thread/3375089?tstart=0
    Snow Leopard/10.6.x Requirements...
    General requirements
       * Mac computer with an Intel processor
        * 1GB of memory (I say 2GB at least)
        * 5GB of available disk space (I say 30GB at least)
        * DVD drive for installation
        * Some features require a compatible Internet service provider; fees may apply.
        * Some features require Apple’s MobileMe service; fees and terms apply.
    Which apps work with Mac OS X 10.6?...
    http://snowleopard.wikidot.com/
    It looks like they might still have it...
    http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA
    If it's a core Duo & not a Core2Duo, then it'll only run in 32 bit mode.
    Snow Leopard/10.6.x Requirements...
    Lion/101.7 System requirements
        •    x86-64 processor (Macs with an Intel Core 2 Duo, Intel Core i3, Intel Core i5, Intel Core i7, or Xeon processor.)
        •    At least 2GB of memory[14]
        •    Latest version of Mac OS X Snow Leopard (10.6.8), with the Mac App Store installed
        •    At least 4GB of disk space for downloading[14]
    Like Snow Leopard, Lion does not support PowerPC-based Macs (e.g., Power Macs, PowerBooks, iBooks, iMacs (G3-G5), eMacs).
    Lion also does not support 32-bit Intel Core Duo or Core Solo based Macs. Rosetta is no longer available in Lion, which means Lion no longer supports PowerPC applications.
    http://en.wikipedia.org/wiki/Mac_OS_X_Lion#System_requirements
    http://www.apple.com/macosx/how-to-buy/

  • How do I upgrade from OS X 10.6.3 to OS Mountain Lion

    I've just successfully downloaded OS 10.6.3 (Snow Leopard) and now want to take the next step in getting to Mountain Lion, any suggestions on what to do now?

    For now, you wait.
    The new kitty hasn't been born yet. When that will be is one of the mysteries of the Universe, as with all things Apple. It will happen when it happens.
    In the meantime, you can confirm whether your Mac will be able to run the new cat or not: http://www.apple.com/osx/specs/

  • How do I upgrade from Mac Os 10.6 to OS X V10.6 ?

    How do I upgrade from Mac OS to OS X v10.6 as I want to use an HP Deskjet 2540 All-in-one printer?

    Clarify, what version of OS X do you have currently, 10.5 or 10.6?

  • I am running Snow Leopard 10.6.8 with bootcamp 3.3 on my Imac 2011. I need to updgrade to mountain lion. If I first upgrade to mountain lion, how do I go about upgrading from bootcamp 3.3 to latest bootcamp for mountain lion?

    I am running Snow Leopard 10.6.8 with bootcamp 3.3 on my Imac 2011. I need to updgrade to mountain lion. If I first upgrade to mountain lion, how do I go about upgrading from bootcamp 3.3 to latest bootcamp for mountain lion?
    I have seen a lot of discussions upgrading from Boot Camp 4 to 5 but no answers upgrading from boot camp 3.3 to 5. My worry is that if I upgrade from snow leopard to mountain lion, that my bootcamp partition will no longer be able to boot up. There seem to be a lot of threads suggesting problems that are possible. Has anyone gone through this upgrade with success?

    Before doing any installation restart OSX from your 10.6 Snow Leopard DVD and use Disk Utility to Both Repair The Disk and Repair the Permissions of your Macintosh HD.
    Next remove your Snow Leopard DVD and restart your iMac into OSX.
    Update to the latest version of OS X Snow Leopard by clicking the Apple icon and choose Software Update to install Snow Leopard v10.6.8, the latest version.
    Use Time Machine to make a Full Backup of your Macintosh HD.
    Shut down and restart into Windows by holding the Option key at the chime and selecting Windows.
    Now use Windows Backup to make a Full Image Backup of your Windows Installation to a removable drive.
    Shut Down and Boot back into OSX.
    Open the Mac App Store from your Dock to buy and download Mountain Lion. Then follow the onscreen instructions to install it.
    Upgrading your OSX to 10.8 should not effect the Windows Partition at all since you are only upgrading the Mac side. You should not have to run the Boot Camp Assitant 5 Utility in OSX at all.
    Your Boot Camp 3.3 Windows Support Drivers et. al only effect your Windows installation and should continue to run fine after upgrading.
    Which version of Windows do you already have installed on the existing Boot Camp Partition?
    Is it 32 bit or 64 bit?

  • HT1444 how do I upgrade from Mac OS 10.5.8 to later versions so new software like turbo tax will work

    how do I upgrade from Mac OS 10.5.8 to later versions so new software like turbo tax will work?

    Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
    Upgrading to Snow Leopard
    You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
         Snow Leopard General Requirements
           1. Mac computer with an Intel processor
           2. 1GB of memory
           3. 5GB of available disk space
           4. DVD drive for installation
           5. Some features require a compatible Internet service provider;
               fees may apply.
           6. Some features require Apple’s MobileMe service; fees and
               terms apply.
    Upgrading to Lion
    If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
         Lion System Requirements
           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
               or Xeon processor
           2. 2GB of memory
           3. OS X v10.6.6 or later (v10.6.8 recommended)
           4. 7GB of available space
           5. Some features require an Apple ID; terms apply.
    Upgrading to Mountain Lion
    To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
         OS X Mountain Lion - System Requirements
           Macs that can be upgraded to OS X Mountain Lion
             1. iMac (Mid 2007 or newer)
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
             3. MacBook Pro (Mid/Late 2007 or newer)
             4. MacBook Air (Late 2008 or newer)
             5. Mac mini (Early 2009 or newer)
             6. Mac Pro (Early 2008 or newer)
             7. Xserve (Early 2009)
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.
         For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

  • How can you upgrade from OS 10.4

    How can you upgrade from MAC 10.4.4

    Backup your computer.
    Buy Snow Leopard.
    Boot from Snow Leopard DVD.
    Erase the hard drive.
    Install Snow Leopard.
    To get Snow Leopard:
    Upgrading to Snow Leopard
    You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
         Snow Leopard General Requirements
           1. Mac computer with an Intel processor
           2. 1GB of memory
           3. 5GB of available disk space
           4. DVD drive for installation
           5. Some features require a compatible Internet service provider;
               fees may apply.
           6. Some features require Apple’s iCloud services; fees and
               terms apply.
    To upgrade further see:
    Upgrading from Snow Leopard to Lion or Mountain Lion to Mavericks
    To upgrade to Mavericks you must have Snow Leopard 10.6.8, Lion, or Mountain Lion installed. Purchase and download Mavericks (Free) from the App Store. Sign in using your Apple ID. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
         OS X Mavericks- System Requirements
           Macs that can be upgraded to OS X Mavericks
             1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
                 Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
             7. Xserve (Early 2009) — Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
    Are my applications compatible?
             See App Compatibility Table — RoaringApps.
    Upgrading to Lion
    If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
         Lion System Requirements
           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
               or Xeon processor
           2. 2GB of memory
           3. OS X v10.6.6 or later (v10.6.8 recommended)
           4. 7GB of available space
           5. Some features require an Apple ID; terms apply.

  • HT1752 How do I upgrade from OS X 10.6.8 to mountain lion

    How do I upgrade from OS X 10.6.8 to mountain lion
    also need update for iphoto6

    Upgrading to Snow Leopard, Lion, or Mountain Lion
    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
    You can purchase Snow Leopard by contacting Customer Service: Contacting Apple for support and service. The price is $19.99 plus tax. You will receive physical media - DVD - by mail.
    Third-party sources for Snow Leopard are:
    Snow Leopard from Amazon.com
    Snow Leopard from eBay
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service. The cost is $19.99 (as it was before) plus tax.  It's a download.
    Be sure your computer meets the minimum requirements:
    Apple - OS X Mountain Lion - Read the technical specifications.
    Macs that can be upgraded to OS X Mountain Lion
      1. iMac (Mid 2007 or newer)
      2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
      3. MacBook Pro (Mid/Late 2007 or newer)
      4. MacBook Air (Late 2008 or newer)
      5. Mac mini (Early 2009 or newer)
      6. Mac Pro (Early 2008 or newer)
      7. Xserve (Early 2009)
    Are my applications compatible?
    See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
    Am I eligible for the free upgrade?
    See Apple - Free OS X Mountain Lion upgrade Program.
    For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.
    Model Eligibility for Snow Leopard and Lion.
    Snow Leopard General requirements
      1. Mac computer with an Intel processor
      2. 1GB of memory
      3. 5GB of available disk space
      4. DVD drive for installation
      5. Some features require a compatible Internet service provider; fees may apply.
      6. Some features require Apple’s MobileMe service; fees and terms apply.
    Lion System Requirements
      1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
      2. 2GB of memory
      3. OS X v10.6.6 or later (v10.6.8 recommended)
      4. 7GB of available space
      5. Some features require an Apple ID; terms apply.
    iPhoto upgrade can be purchased on the App Store after you upgrade to Mountain Lion.

  • How can I upgrade from 10.6.8 to 10.8.0?

    I went to install some new photo editing software and a message indicated I need 10.8.0 or above. How do I upgrade from 10.6.8 to 10.8.0?

    The link above specifies the requirements for Mountain Lion.
    On your Mac, go to Apple Menu -> About This Mac, and compare your specs with the requirements.
    Overview
    If you need to purchase Mac OS X 10.8 Mountain Lion, you may order it from this page.
    The most current version of OS X is OS X 10.10 Yosemite. To learn more, please click here.What do you receive: An email with a content code for the Mac App Store.Note: Redemption codes are usually delivered within 1 business day but may occasionally take longer.Content codes are usually delivered within 1 business day but may occasionally take longer. The use of content codes and redeemed software is subject to the terms and conditions of the Mac App Store (http://www.apple.com/legal/itunes/ww/) and the OS X Mountain Lion End User License Agreement (http://www.apple.com/legal/sla/). Some features require an Apple ID; terms apply. Some features require a compatible Internet service provider; fees may apply. Some Mountain Lion features have additional hardware requirements. These requirements may be found at http://support.apple.com/kb/HT5444.
    System RequirementsTo install Mountain Lion, you need one of these Macs:
            iMac (Mid 2007 or newer)
    MacBook (Late 2008 Aluminum, or Early 2009 or newer)
    MacBook Pro (Mid/Late 2007 or newer)
    MacBook Air (Late 2008 or newer)
    Mac mini (Early 2009 or newer)
    Mac Pro (Early 2008 or newer)
    Xserve (Early 2009)
    
Your Mac needs:
    OS X v10.6.8 or OS X Lion already installed
    2 GB or more of memory
    8 GB or more of available space
    For What its worth, I haven;t had any issues with Yosemite on a 2011 Mac Mini and a 2007 iMac. Both run very smoothly for what they do.

  • HT4759 so how do I upgrade from a Mac 10.6.8 to one that supports icloud?

    So how do I upgrade from a Mac 10.6.8 to  a OS X V 10.7.4?

    If your Mac does not meet the requirements for Mountain Lion you may be able to upgrade to Lion. The requirements for Lion are:
    Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
    2GB of memory
    OS X v10.6.6 or later (v10.6.8 recommended)
    7GB of available space
    To purchase it you will have to ring Apple at the number given at the bottom left of this page.
    You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table

  • HT1444 How do I updgrade from OS X v10.5.8 to at least OS X v10.6?

    How do I updgrade from OS X v10.5.8 to at least OS X v10.6?

    Upgrading to Snow Leopard, Lion, and Mountain Lion
    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
    You can purchase Snow Leopard contact Customer Service: Contacting Apple for support and service. The price is $19.99 plus tax. You will receive physical media - DVD - by mail.
    Third-party sources for Snow Leopard are:
    Snow Leopard from Amazon.com
    Snow Leopard from eBay
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
    You can purchase Lion contact Customer Service: Contacting Apple for support and service. The cost is $19.99 (as it was before) plus tax.  It's a download.
    Be sure your computer meets the minimum requirements:
    Apple - OS X Mountain Lion - Read the technical specifications.
    Macs that can be upgraded to OS X Mountain Lion
      1. iMac (Mid 2007 or newer)
      2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
      3. MacBook Pro (Mid/Late 2007 or newer)
      4. MacBook Air (Late 2008 or newer)
      5. Mac mini (Early 2009 or newer)
      6. Mac Pro (Early 2008 or newer)
      7. Xserve (Early 2009)
    Are my applications compatible?
    See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
    Am I eligible for the free upgrade?
    See Apple - Free OS X Mountain Lion upgrade Program.
    For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.
    Model Eligibility for Snow Leopard and Lion.
    Snow Leopard General requirements
      1. Mac computer with an Intel processor
      2. 1GB of memory
      3. 5GB of available disk space
      4. DVD drive for installation
      5. Some features require a compatible Internet service provider; fees may apply.
      6. Some features require Apple’s MobileMe service; fees and terms apply.
    Lion System Requirements
      1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
      2. 2GB of memory
      3. OS X v10.6.6 or later (v10.6.8 recommended)
      4. 7GB of available space
      5. Some features require an Apple ID; terms apply.

  • How do I upgrade from Os X 10.6 to OS X 10.8?

    How do I upgrade from OS X 10.6 to OS X 10.8?

    10.8BBBreckTx wrote:
    Can't find it in the App Store.  Please give more details on how to locate it.
    Mountain Lion is no longer available in the App Store, if your system is able to, it can be upgraded to Mavericks 10.9.2, Mavericks replaced Mountain Lion in late 2013. System Requirements for Mavericks are:
    To install Mavericks, you need one of these Macs:
    iMac (Mid-2007 or later)
    MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
    MacBook Pro (13-inch, Mid-2009 or later),
    MacBook Pro (15-inch or 17-inch, Mid/Late 2007 or later)
    MacBook Air (Late 2008 or later)
    Mac mini (Early 2009 or later)
    Mac Pro (Early 2008 or later)
    Xserve (Early 2009)
      Your Mac also needs: 
    OS X Mountain Lion, Lion, or Snow Leopard v10.6.8 already installed
    2 GB or more of memory (4GB or more strongly recommended)
    8 GB or more of available space
    However I understand ML is still available by special request, you will probably need to contact AppleCare to inquire about buying it.

  • How do I upgrade from ITunes 10.6.3 to ITunes 10.6.8?

    How do I upgrade from ITunes 10.6.3 to ITunes 10.6.8? Unable to find a download? I need to get to the point of ITunes 10.6.8 so I can then upgrade to ITunes 10.7 so that i can sync with my iphone 5.
    Am i on the right path or do i need to upgrade my software which is OS X version 10.5.8?
    Any help is appeciated.

    All these programs levels are a little confusing ..... you currently are on OS X 10.5.8 and want to upgrade to OS X 10.6.8, so you can download iTunes 7.
    You'll need to call the online Apple store, which in the US is 800-MY-APPLE, and buy OS X 10.6 Snow Leopard, from the legacy products list. You'll use the DVD they send to install the new operating system, then run Software Update several times until there are no more updates. At that point, you'll be at 10.6.8 and can download iTunes 7.
    PS. Be sure and have a system backup before upgrading your operating system.

  • How can I upgrade from Infinity to 56K dial-up?

    I have had Infinity for about a month. At first everything was great, 38Mbps. I am about 25m from the cabinet where the optical fibre is terminated so I expected this to be quite consistent.
    Seven days ago the speed dropped to about 5Mbps and over the next 12 hours or so dropped even further. The last time I managed to get a download speed measurement I recorded a speed of 28.2Kbps (yes, that is Kilobits). I have not had a speed as low as that in almost 20 years. Currently the BT speed tester is not working, I suspect my speed is too slow for it. The BBC speed tester reports my speed as being 0Mbps.
    I have called the BT help line every day since and have been told today that it has finally been escalated to the BT Openreach Engineering Dept. I am told that an engineer will visit me in 3 days time to fix the problem. Why has it taken a week to do this and why can somebody not do something quicker? Is BT Infinity so bad that all the engineers are running around trying to get it to work. People always go on about Microsoft getting customers to test their products, I think BT are doing the same thing with a product which is obviously not suitable for it's task.
    This is absolutely awful customer service. Seven days for a succession of "support engineers" a few thousand miles away reading from a prepared script is not my idea of looking after customers.
    I cannot express how this has changed my opinion of BT.
    A few years ago I worked for a major supplier of satellite communications equipment. BT were one of our first big customers. We had to jump though so many hoops before we installed the equipment it was unbelievable. The system was tested to death before it entered service. What has happened to this level of quality control?
    To reiterate the subject heading - how can I upgrade from BT Infinity to 56K dial-up?

    Hi Satcomman,
    Welcome to the forums! I'm sorry to hear of the problems you're having with your speeds. If you could fill out our contact webform (you can find the link in my profile under "about me") and include details of your home network setup, I'll be able to run a few checks and hopefully find out where the problem lies.
    Dean
    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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