How do I upgrade two single-app subscriptions to one Creative Cloud membership?

Hi, I have an InDesign and a Photoshop single-app membership but I want Illustrator too. So I was going to upgrade to a Creative Cloud plan - kind of merge the memberships together. The FAQ says to go to My Account and follow the steps but there are no steps. When I just clicked on one of the single-app plans and tried to edit the single-app subscription plan to a Creative Cloud year long plan and try to submit, the webpage thinks about it forever and then timesout.
What am I doing wrong or what can I do?

Depends on how long you have been a single app subscriber. 
I would suggest you Contact Adobe Customer Care via on-line Chat for details. 
http://helpx.adobe.com/in/contact.html
Ultimately, I think you'll need to cancel your current subscription and then, if you qualify for it, sign-up for Creative Cloud on the Student/Educator plan.
http://www.adobe.com/products/creativecloud/students.edu.html?
Nancy O.

Similar Messages

  • I want Photoshop and InDesign- If I buy two "single app" subscriptions it is $40/month but if I buy the single app subscription for InDesign and the Photography package it is $30/month. Am I missing something? Are these different versions of Photoshop?

    I want Photoshop and InDesign- If I buy two "single app" subscriptions it is $40/month but if I buy the single app subscription for InDesign and the Photography package it is $30/month. Am I missing something? Are these different versions of Photoshop?

    Hi,
    No it's the same Photoshop .Photography program is just a temporary promotion pack with Photoshop and Lightroom  and it can end anytime .So you can buy Indesign and photography to have Indesign,Photoshop and Lightroom .
    Regards,

  • I have bought a single App Premiere Pro in creative cloud and installed and downloaded my app, but the App will not launch

    I have bought a single App Premiere Pro in creative cloud and installed and downloaded Premiere Pro, but the App will not launch.

    Hi There,
    We would appreciate if you could provide us the below mentioned information so that we can assist you appropriately.
    OS Version:
    Have you used Premier Pro as trial before?:
    Error message/screenshot<if any>:
    Thanks,
    Atul Saini

  • This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the for

    This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the forum?  Adobe, I am about to go social with my frustrations!

    No, this is a public forum, as in user-to-user, so you should not share any private information here.  You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do.  Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
    Contact Customer Care

  • Upgrading Multiple Single App Subscriptions

    I had multiple single app subscriptions for Dreamweaver and Photoshop. I upgraded the Dreamweaver one to the full Creative Cloud membership, and am wondering how or if I can cancel the remaining Photoshop single app subscription without being charged for the remainder of the years payments.
    Not quite sure how it works but it's my second year subscribed to both Dreamweaver and Photoshop on the monthy plan, about 2 months into this years payments with 10 months to go. Since I'm upgrading one (paying more) I would be sad if I also had to finish this years payments for my remaining Single App Photoshop plan.

    Hi Jovenator,
    The option you provided is quite possible, you can cancel Illustrator subscription and then upgrade Photoshop subscription to creative cloud membership or vice versa. Also, it depends on the product version you have and upgrade options available at Adobe. Please check http://www.adobe.com/products/creativecloud/buying-guide.html for more information
    Ankit Khurana

  • How do I get a current year's refund if Creative Cloud membership canceled within 30 days?

    I have canceled my creative cloud membership but I have been charged for the current year. Adobe says I can get a current year's refund if canceled within 30 days. How do I get this refund if I am unable to contact Adobe?

    by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • How do I change my single ap subscription from one ap to a different one?

    I tried playing around with In Design but have decided I'd rather have my single ap be Photoshop. I don't want to upgrade, I just want to switch. I already uninstalled In Design from computer, but how I inform Creative Cloud that I no longer have In Design so I can download Photoshop?

    Diva_Angelique if you chose a month to month subscription you can cancel your current subscription and then start a Photoshop subscription.  If you choose an annual subscription then you will want to work directly with our support team.  You can find more information regarding how to manage your account and subscriptions at Manage your membership and payments | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.

  • Why are video production apps not included in Creative Cloud membership?

    I took up the offer of getting Creative Cloud cheap(er) for a year (I have a registered copy CS4 Master Collection). However, when I go to the Creative Cloud app download page or the Adobe Application Manager (see below) I am only able to download a subset of the apps that I had in CS4 MC?
    Why?

    They are included, your system simply doesn't meet the system requirements. All video apps require a 64bit operating system and from the layout of the title bar alone I can tell that you are on Win XP. So no, unless you upgrade your operating system, AE, PPRo, Encore, AME, Prelude etc. will never show up.
    Mylenium

  • Can I Make a newstand app for appstore with creative cloud membership?

    I need to make a newstand with adobe creative cloud. do I just need to buy that memebership or what else I need?

    Hi Frnak,
    Welcome To The Forums
    Yes, Creative Cloud includes products to help you create apps.
    Please refer to http://www.adobe.com/products/digital-publishing-suite-single.html.
    Thanks!
    Eshant

  • Why are no video production apps included in my Creative Cloud membership?

    I have signed up for Creative Cloud but I don't get the option of downloading and installing any video production apps such as AE, Premiere Pro or Encore.
    Why is that?  I saw nothing to say that there was any reason why these might not be included.
    As a CS4 Master Collection user who produces mainly video work I'm not happy to have signed a 12 month contract for most of the parts of the MC/CC that I use least!
    This is the list I am shown on the Creative Cloud app page as well as in the Adobe Application Manager....

    Technial specs for each of the CS6 products can be found on the bottom half of this page http://www.adobe.com/products/creativecloud/tech-specs.html.

  • How can I get Lightroom 4 as part of my Creative Cloud Membership

    Similar to thread http://forums.adobe.com/message/5776324 I'm looking to install and run Lightroom 4.4 on a Windows Vista desktop machine. I've installed the trial version as detailed in http://helpx.adobe.com/creative-cloud/kb/lightroom-4-no-longer-available.html but this has expired. This link calls out "If your trial mode has expired, contact the Adobe support team." and I'm having trouble finding out how to contact the support team other than creating this post.

    Follow these steps to download Lightroom 4.4 from your Cloud account
    http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html

  • Cancelling a single app subscription

    Today I upgraded a single app subscription to a complete suite subscription.
    I had 2 x single app subscriptions and I have tried to cancel the other single app subscription but can't online....?
    How do I do this?  I've been waiting for the CHAT to help me for 3 hours....

    Hi JPESF,
    Welcome To The Forums
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html may help.
    You can always Contact us http://www.adobe.com/support/download-install/supportinfo/
    Thanks!
    Eshant

  • Can I upgrade from Single App to Complete?

    If I subscribed to the Single App version of Creative Cloud, but then found I needed other programs, could I upgrade my subscription to Complete or would I have to wait until the subscription term ended in 12 months?

    http://www.adobe.com/products/creativesuite/faq.html#subscriptions
    "If I decide I would like to upgrade to Adobe Creative Cloud rather than continue to subscribe to an individual CS6 application, how do I do that?
    You can upgrade your subscription to a Creative Cloud membership by logging in to www.creativecloud.com, going to the My Account page, and simply walking through the steps to upgrade. You will be given a partial refund on the remaining amount due on your existing subscription."

  • How can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa

    how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen

    Keensy I have requested a member of our support team contact you directly via telephone.  Once I was able to review the correct account it appears our support team has tried multiple times to contact you.  I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
    I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
    For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription.  While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified.  For this to be done you will need to be signed into the same account as your membership/subscription/registered software title.

  • How to upgrade from single app to complete?

    How do I upgrade from "Creative Cloud single-app plan — annual - Illustrator" to "Creative Cloud complete plan — annual"?
    Please help. I need to use Photoshop and Flash.

    See http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html#main-pars_text_2
    "Change to an annual membership or a full Creative Cloud membership"

Maybe you are looking for

  • Essbase and Shared Services

    Hi everyone, I have installed the complete EPM suite on a single machine. All the products work fine and everyting is configured correctly (according to the CONFIGURATOR) but I can't see Essbase in Shared Services? When I expand the Application Group

  • Notifications Not Showing Up in iCal

    I have notifications set up in iCal to display 15 minutes before the event, but for some reason they are not showing up. My calendars are currently being synced with Google's Caldav servers, but even when I try to do it on a local calendar, the notif

  • How do I remove mountain lion?

    I want to return to snow leopard. The only reason I upgraded was for dictation, which I did not know was only 30 seconds (useless). Additionally, I now cannot use favorite programs because they aren't compatible with mountain lion. I hate mountain li

  • Audio/video/internet buttons no longer work on Satellite A60

    Ever since i cleared the whole computer to 'freshen' it up, i can no longer use these buttons. I used all deliverd cds to put everything back on the computer, but they still don't work... I really like to use them again, so if you have any ideas... I

  • Deactivate Adobe Web Premium CS3

    I installed Adobe Web Premium CS3 on a new notebook and I tried activating the software. It failed due to a previous activation. I no longer have the previous notebook. How can I deactivate/activate on the new notebook? Thanks. Rudy