How do I use safe mode to get rid of a trojan virus? It is a backdoor that wa installed by a hacker.

HP 11-1120 (3CR2210JN6)
My security program finally told me about the Trojan but thhere must be malware on
this computer also. There are several corrupted extensions In my documents. I am blocked from seeing my files, deleting or altering permissions. I am the rightful owner of this machine so therefor am its administrator( although one handicapped without formal training for the job.
I have purchased a disc from Microsoft for Windows 8.1 but cannot run it (if I can)
until the computer is clean. I would like to save the family pictures if possible). Everytime I try to run any program too close to the corrupted files I get a paper storm that drives me back. The windows open so fast it feels like I will be buried. All of my pictures have been locked away, both music and vidieo players are bound and will not serve the system. Adobie is completely nonfunctional, I must use periphrial programs. Windows viewer, Bonjuer and art programs. I keep bring in different readers to read such docs as I can access. The man that broke into the computer has copies of all my business and private files. I have had private pictures of different members of my family posted around the web where I would rather not see them. I realize that I will need a clean up program but I do not trust any of the ones seen advertised on the web. As a matter of fact one of them is the source of the backdoor virus, I'm sure of it. This driver cleaning program is very agressive I cannot leave my computer for a minute or it will be rooting around in this machine before I know it, uninvited I should let you know. I cut the DSL off when I leave it for any length of time. Can you help me? Annie-

Annie, welcome to the forum.
Are you using Google's Chrome OS on the laptop? I need to know which OS so I can find an answer to your question.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

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MacBook pro will not boot. I get the gray screen, an apple icon and spinning wheel. Tried to start in safe mode but get the same screen. The only thing different was that I loaded the zedge sync app yesterday. Now getting this problem.

Macbook pro will not boot. I get the gray screen, an apple icon and spinning wheel. I tried to start in safe mode, but get this same screen. The only thing different is that I added the zedge update app to do a sync for adding ringtones to my apple cell phone. How can I get a good boot. I am fairly new to apple computer.

Reset PRAM: http://support.apple.com/kb/PH4405 and then try a normal boot.
Run the Startup Manager to select Startup disk: http://support.apple.com/kb/HT1310
If those did not work your disk may be sick or dying. The top priority at this point is to make a backup copy of your data.
Check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Even if it does not show “Verified” you can still attempt a backup.
Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data.
If the disk will not show up at all in Disk Utility as your ran the tests above then it may be dead or it may have a bad internal SATA cable. A trip to an Apple store for confirmation would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not Google “Hitachi USB 3.0 external hard drive 1TB” to purchase one or go to a brick-and-mortar store (including an Apple store) to pickup one. Any 1 TB external drive will do.
Assuming it is still breathing you can try to recover the data without booting from the sick disk.
Reformat the external disk. (This will erase all data on the external disk.)
Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
It may take a long time for the backup.
If that will not complete post back for other emergency data recovery methods, including those from a brody.
If the backup succeeds, use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it does not finish with a green OK message try to repair it once or twice more. If it repairs with a green OK message, will it boot normally? If not, boot from the Recovery Partition and reinstall OS X.
If it is still not healthy, post back for further instructions.

How can I use Safe Mode to troubleshoot in Windows 8 or Windows 7?

QuestionHow can I use Safe Mode to troubleshoot in Windows 8 or Windows 7?
AnswerWindows has a special mode known as Safe Mode. It is not fully functional, but it allows you to make changes to the laptop to hopefully fix normal mode. We're going to attempt to boot into Safe Mode to use it fix the laptop.
For more information on how to boot into Safe Mode please see the following articles:
How To: Safe Mode and other Advanced Startup Options in Windows 8
Creating a System Repair Disc for Windows 8 (useful for entering Safe Mode)
How To: Start your Windows 7 computer in Safe Mode
Use Safe Mode to undo recent changes
When a computer won't start Windows, it's usually due to a recent change. If you installed a new piece of software before your laptop began to have trouble booting, you may want to uninstall it. Similarly, if you recently made a change to any system settings, you may want to change it back. If you have antivirus software, you may want to perform a scan. If you're not sure what to do here, feel free to skip to the next step!
Use Safe Mode to perform a system restore
Windows includes a utility called System Restore that can help with many problems. While this won't alter or remove any of your personal files, it will roll back your system settings and files to an earlier date. We'll use this to attempt to fix Windows.
To learn how to use System Restore, please check the following articles:
How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
How To: Perform a system restore in Windows 7
Use Safe Mode to initiate a clean boot
As Windows loads, it loads many additional components such as services and startup items. Some of these are not vital. For example, some tools start immediately with Windows, such as antivirus software. From Safe Mode, we can instruct Windows not to load many of these. This will help you determine if one is causing Windows not to load properly. Note that this step is more advanced than the previous steps. If it seems difficult for you, you may consider asking for help from someone who is more comfortable with computers.
Please view the following article for more information:
How can I perform a clean startup without my startup items to troubleshoot a problem?
If Windows loads normally, you'll know one of those startup items or services was causing the problem. If this is the case, you may want to return to the System Configuration Utility and re-enable some items and services to determine which specific one caused the problem.
Backing up your data
If you're able to enter Safe Mode, backing up your data should be easy. Connect a USB flash drive or external drive to your computer while in Safe Mode and then copy your important files to the flash drive or external drive.
You may also want to consider taking your computer to a professional.

Would love to know if this is possible. Found forums dating back years asking exactly the same thing, no solutions. And I do not want to change my headset (Sennheiser MM-50), or use the onboard mic (which sounds like you are using your Mac in a wind tunnel once the fans kick in).

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I had a blue screen on my MacBook pro 6.2 with operating system OSX 10.6.8.
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http://pondini.org/OSX/Combo.html
http://www.wikihow.com/Reinstall-Mac-OS-X-(Leopard-and-Earlier)
Mac OS X v10.6 Snow Leopard: How to Erase and Install - Apple Support

Unable to uninstall a program using safe mode in windows 8.1

Hi,
I tried to install nvedia Grapics Driver in windows 8.1, but it was neither installed properly instead it just made my display goes blank, just shows the mouse cursor thats it.
similar to this issue
http://www.eightforums.com/general-support/35869-windows-8-1-impossible-get-into-safe-mode.html
I log in to windows using safe mode and tried to uninstall the graphics driver it said that all dll's will be removed and I uninstalled it and restarted the windows, initially it got started but then within 2 mins it says those dll files are missing n gives
the same issue.
Then When I again login to safe mode, I see that the drivers are still showing installed don't know what to do now.
Can you give my any solutions.
As I'm facing alot of issue now.
Thanks,

Hi,
How did you uninstall the graphics drvier? From Devices manager or Programs and Features?
Please open Control Panel\All Control Panel Items\Programs and Features
And then, search for "NVIDIA Graphics Driver" and then select the "Change/Remove" button to begin the uninstall process.
Next, once the uninstall has completed, reboot Windows so that the other NVIDIA components can be removed as well.
If the issue still persists, since this driver that you recently installed caused problems with your PC, you can restore Windows back to an earlier point in time.
http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc
Regards,
Kelvin Xu
TechNet Community Support

How do I use Migration Assistant to get my Mail and Keychain settings from

How do I use Migration Assistant to get my Mail and Keychain settings from my Power Mac G5 2.3Ghz? I just purchased a new 2.5 MacBook Pro which will be delivered tomorrow, and I want to to know how to transfer Mail and Keychain?
Thank You in advance for your reading and replying.
Kindest Regards,
Sebastian

Rather than using Migration Assistant, which can cause trouble with the PPC to Intel change, simply boot the G5 in FireWire target disk mode and manually transfer the following:
/Home/Library/Keychains (copy the whole folder)
/Home/Library/Mail (copy the whole folder)
/Home/Library/Preferences/com.apple.mail.plist
You might want to look over Kappy's helpful guide for migrating, which covers the full process for a manual migration (including the above files).
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Itunes wont work.Says there has been a problem with the program and then shutsdown. only works using safe mode

Recently itunes stopped working. It will only work using safe mode. i have check the plug ins folder but i have no plug ins.

Hello MaFiosoXIII
For issues with iTunes crashing and only working in Safe Mode, then check out the article below to continue your troubleshooting to get it working again.
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http://support.apple.com/kb/TS1717
Regards,
-Norm G.

Firefox completely unresponsive - cannot Quit, use Safe Mode, Reinstall OR Uninstall

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I CANNOT:
- Quit Firefox - either from the menu or with Ctrl+Q
- Open New Window
- Open Help
- Access "Troubleshooting Information"
- Select "Restart with Add-Ons Disabled..."
- Use Safe Mode
Because I cannot use Safe Mode, and cannot Quit the program, I CANNOT:
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- Remove it from my Dock
- ...pretty much anything else.
I've read many articles discussing Troubleshooting, Safe Mode, Clean Reinstalls, etc., but unfortunately I cannot do any of these because Firefox remains open but completely unresponsive.
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If anyone has any suggestions, I would GREATLY appreciate it! Thank you very much for your time and help!

If qutting it is cause issues try holding the option key while you click the icon on the dock and choose force quit from the list!
Also have you tired the Rest fire fox feature (that is if your able to get to it)
To do so:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.

When I open Firefox outside of the safe mode I get a continous sound of a the "Pac Man" game over my speakers

when I open Firefox outside of the safe mode I get a constant sound of the "Pac Man" game playing over my speakers
== This happened ==
Every time Firefox opened
== today

help! when i open firefox I get the pac-man game sound and I can't get it to stop and I can't find it. I ran trend micro and avg9.
Is it malicious? can it dump or damage my data?
How do I finally remove it?
what is it anyway??
Thanks for your help.

Yosemite how to boot in safe mode?

I'm using OS X Yosemite and I'm wondering if anyone knows how to boot in safe mode yet? Do you just hold down the shift key when starting the computer?

Niel,
See if you can help this fella. I have not had any success.
Unfindable app stuck in Launchpad

TS1884 if i reinstrall mac os (snow lepord) will i loose my files,i have no backup and i mac wont start , safe mode never gets past spinning loading icon and i left it all night

if i reinstrall mac os (snow lepord) will i loose my files,or will a new partition be created?
some info,
i have no backup and my imac wont start , safe mode never gets past spinning loading icon and i left it all night yesterday,
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i cant make a new partition , and i cant make an image
please help

I fully agree with BDAqua.
Don't do anything with this Mac until you have an external disk which you can boot your Mac from.
Not all USB disks are easy to boot from - FireWire is better
When you have a suitable empty external disk I advise:
Put install DVD into damaged Mac
partitioning external disk into 2 volumes
install OS onto one volume of external disk
Don't import anything during install process - it may reintroduce historic problems
Boot external disk
Use finder to copy critical data from Mac to volume of external disk with OS
Use Carbon Copy Cloner to clone the whole Mac hard disk to the other external volume
Boot into installer DVD and erase Mac's internal disk
Partition internal disk into 2 volumes and install OSs as required

I upgraded my imac hard drive to a 2tb drive. how do i use time machine to get my computer back to normal?

i upgraded my imac hard drive to a 2tb drive. how do i use time machine to get my computer back to normal?

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Should I cancel and restart or should I wait it out? It already been about 13 hours since I started the process. Do you think it is my time machine or my iMac? Maybe the time machine file is corrupt or something.
Anyway, any help is appreciated. Thanks.

My macbook wont start the screen turn blue and stay like that for hrs. It only work when i use safe mode, i try to use disk utilities to fix it but the disk utilities keep saying error and a bunch of other stuff. I dont the cds the comp came with, help.

my macbook wont start the screen turn blue and stay like that for hrs. It only work when i use safe mode, i try to use disk utilities to fix it but the disk utilities keep saying error and a bunch of other stuff. I dont the cds the comp came with, help. i've tried the command s command p command v but nothing i've tried to the safe mode then a quick restart but nothing
disk utility give me this:
Process:         Disk Utility [371]
Path:            /Applications/Utilities/Disk Utility.app/Contents/MacOS/Disk Utility
Identifier:      com.apple.DiskUtility
Version:         11.5.2 (298.4)
Build Info:      DiskUtility-2980400~60
Code Type:       X86-64 (Native)
Parent Process: launchd [86]
Date/Time:       2013-11-05 03:29:41.247 -0500
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          9522 sec
Crashes Since Last Report:           29
Per-App Interval Since Last Report: 981 sec
Per-App Crashes Since Last Report:   25
Anonymous UUID:                      F6B8E263-76C8-4C7D-AA58-48134BF4BA78
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib                         0x0000000100c62fbc _read_images + 312
1   libobjc.A.dylib                         0x0000000100c79721 map_images_nolock + 1266
2   libobjc.A.dylib                         0x0000000100c62761 map_images + 115
3   dyld                                    0x00007fff5fc039c5 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 853
4   dyld                                    0x00007fff5fc0c849 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 201
5   dyld                                    0x00007fff5fc04d54 dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 118
6   dyld                                    0x00007fff5fc08f7c dlopen + 490
7   libSystem.B.dylib                       0x0000000100a14e40 dlopen + 61
8   com.apple.CoreFoundation                0x0000000100d78ef7 _CFBundleDlfcnLoadBundle + 231
9   com.apple.CoreFoundation                0x0000000100d77e97 _CFBundleLoadExecutableAndReturnError + 1191
10 com.apple.Foundation                    0x0000000101008355 _NSBundleLoadCode + 638
11 com.apple.Foundation                    0x0000000101007c78 -[NSBundle loadAndReturnError:] + 742
12 com.apple.Foundation                    0x000000010101960c -[NSBundle principalClass] + 38
13 com.apple.framework.DUSupport           0x0000000100082080 -[DUModuleManager(_private) findDUModules:] + 405
14 com.apple.framework.DUSupport           0x0000000100081ed9 -[DUModuleManager orderedModuleListOfModules] + 40
15 com.apple.DiskUtility                   0x0000000100006082 0x100000000 + 24706
16 com.apple.DiskUtility                   0x0000000100005f59 0x100000000 + 24409
17 com.apple.AppKit                        0x0000000101444625 -[NSWindowController _windowDidLoad] + 538
18 com.apple.AppKit                        0x00000001013e1f77 -[NSWindowController window] + 112
19 com.apple.AppKit                        0x00000001015f61d9 -[NSWindowController showWindow:] + 47
20 com.apple.AppKit                        0x00000001015c7c5c -[NSDocument showWindows] + 98
21 com.apple.AppKit                        0x00000001015c64bb -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 340
22 com.apple.AppKit                        0x00000001014f7b44 -[NSDocumentController(NSInternal) _openUntitled] + 111
23 com.apple.AppKit                        0x00000001014f79ab -[NSApplication _doOpenUntitled] + 257
24 com.apple.AppKit                        0x00000001014f733b -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 185
25 com.apple.AppKit                        0x00000001014f6fd9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 77
26 com.apple.Foundation                    0x0000000100ffd0d6 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 360
27 com.apple.Foundation                    0x0000000100ffcf06 _NSAppleEventManagerGenericHandler + 114
28 com.apple.AE                            0x0000000104d7332b aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 162
29 com.apple.AE                            0x0000000104d73224 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 32
30 com.apple.AE                            0x0000000104d7312b aeProcessAppleEvent + 210
31 com.apple.HIToolbox                     0x00000001028a0619 AEProcessAppleEvent + 48
32 com.apple.AppKit                        0x00000001013fc095 _DPSNextEvent + 1191
33 com.apple.AppKit                        0x00000001013fb801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
34 com.apple.AppKit                        0x00000001013c168f -[NSApplication run] + 395
35 com.apple.AppKit                        0x00000001013ba3b0 NSApplicationMain + 364
36 com.apple.DiskUtility                   0x0000000100002009 0x100000000 + 8201
37 com.apple.DiskUtility                   0x0000000100001db8 0x100000000 + 7608
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                       0x0000000100a27c0a kevent + 10
1   libSystem.B.dylib                       0x0000000100a29add _dispatch_mgr_invoke + 154
2   libSystem.B.dylib                       0x0000000100a297b4 _dispatch_queue_invoke + 185
3   libSystem.B.dylib                       0x0000000100a292de _dispatch_worker_thread2 + 252
4   libSystem.B.dylib                       0x0000000100a28c08 _pthread_wqthread + 353
5   libSystem.B.dylib                       0x0000000100a28aa5 start_wqthread + 13
AND MORE TOO MUCH TO COPY N PASTE HELP PLEASE!!!!!

Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data)

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