How do i wip out the old owners passwords
i was givin a macbook pro but i can not insall anything cause it still has the old owners passwords and i dont know them. how do i get rid of them
The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
Similar Messages
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I purchased an used macbook and I don't know the old owners password, how can I reset it?
Well, it is part of the Mac. So you were shortchanged.
Call AppleCare and ask them to send you a replacement set. They will ask for the serial number and model number to sure they are give you the correct set. They will charge you a nomibnal fee for shipping and handling.
Allan -
When I try to update apps that automatically come with the iPhone it won't let me because I don't have the old owners password. If there is anything I could possibly do, I would greatly appreciate the help. Thanks!
You should delete any the apps and media purchased with their account, then create your own AppleID (if you haven't already) and sign in with it.
tt2 -
I need to know how can I get rid of the old owners apple ID so that I can use mine to be able to down load stuff from I tunes and get rid of his / hers apps
Please can someone help me I bought this phone from a pawnshop.Restore the iphone.
http://support.apple.com/kb/ht1414 -
My ipod is asking for the old owner password
I bought this used ipod 2. I tried to set up an account with itunes, now i can not download to the ipod..it keeps asking for the old emails password. i tried resetting?
Set it up "as new ipod", after that don't use the backup to restore from.
How to set up your iPhone or iPod touch as a new device -
How do I find out a former owners password?
How do I get a former owners password to install software?
I booted my Tiger 10.4.11 in single user mode via holding down the command + s when powering on.
/sbin/fsck -fy
/sbin/mount -uw /
passwd user-name
# returned without asking for new password.
# ( did not work )
# ->Start up some utility processes that are needed.
sh /etc/rc
passwd user-name
# asked for new password.
# (worked).
So, the working of passwd has changed over time.
Robert -
How do I find out the admin and password?
I need this ASAP so I can download some music onto my ipod touch. How are you supposed to know what the admin and password are?
the admin and password for what?
If for Apple ID see:
Frequently Asked Questions About Apple ID
If you forgot your screen-lock passcode
Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I recently got a used iPhone 5 s I want to download apps but I don't have the old password to do it what can I do?
If the phone is Activation Locked the phone is useless to you. There is no way around Apple's antitheft feature. To check this go to Settings/iCloud and turn off Find my iPhone. If it asks for a passcode for an Apple ID that is not yours it is still Activation Locked, and there is a high probability it is stolen.
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How do I delete old open windows. Before the upgrade, I held an icon til it wiggles, then touched the x to delete.
Double click the home button, then the material above the icon, swipe that up and away.
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HT201303 How do I clear out the old card to enter a new card so that I can get free apps
How can I get my free apps if it's telling me to enter
Enter a card I no longer have what do I need to
Do?Entries in the location bar drop down list with a yellow (blue on Mac) star at the right end are bookmarks.<br />
You can remove such a bookmarked item that shows in the list if you open that url in a tab and click the yellow star in the location bar.<br />
This will open the "Edit This Bookmark" dialog and you can click the Remove button to remove the bookmark if you want to remove such a bookmarked entry.<br />
See also:
* https://support.mozilla.com/kb/Clearing+Location+bar+history
* https://support.mozilla.com/kb/Cannot+clear+Location+bar+history -
I cannot update an App because I used an ID and password to purchase the APP that I no longer can retrieve. Is there anyway that I can find out that information ?
Try here > Associating and verifying email addresses with your Apple ID
And here > Is there a way to find my Apple ID Name if I can't remember it?
Frequently Asked Questions About Apple ID -
How do I find out the owner of the device that made the last purchase on my appleID account?
How do I find out the registered owner of the device that made the last purchase to my appleID account? I think my son is using someone else's device.
You can't see what device or computer a purchase was made on. If the device has used iTunes Match, automatic downloads or redownloaded past purchases then it might be shown in the 'manage devices' list on your account (but that only lists computers/devices, it doesn't show when/what each has purchased) : http://support.apple.com/kb/HT4627
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I have a new computer with windows 8.1. I want to add the 52 Gb of music now on my old ipod to itunes on the computer. I don't want to wipe out the files on the ipod by syncing to the new computer which has no music files on it yet! How can I do this?
Apparently I wasn't clear. The music on my ipod is but a subset of all the music on my external hard drives. I want to import only the songs and playlists from my existing ipod into the itunes library on my new computer, which currently has no music or playlists. How can I do this?
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i bought this ipad 2 16 gb withios 8.1.1 and i cant find or reach the old owner to reset it in my apple id what can i do ?
If it has an activation lock, you can't use the device; take it back to the shop and ask for a refund.
(117525) -
I have bought an used Iphone 5. I dont have the password for the existing login id of the old owner. How do i use the phone and change the log in id?
Unfortunatly the only way that you can get it off is to get the old user to input the password. You may need to contact that old user and see if he can put the old password in. hope this helps.
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